Profitario ‑ Profit Analytics
Track your Profit, Revenue, Expense and more in one Dashboard.
Rating
4.5
feedback
92
chart
#501
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May 10, 2020
Yeah, I'd say if you can't get the app working by yourself then don't even bother. I contacted support 2 weeks ago for 1 response and they did not answer my questions. Had high expectations but as a business owner needing to understand his finances which are critical to any business, they haven't been responsive at all. Looks like there are only 2 service helpers Lukas and Klara in which they both acknowledged my question but didn't answer it. Will be uninstalling by tomorrow if they do not respond. Let see if they respond because I left a negative review now.
Hi Shoppy Bay Store, thank you for your review (although negative). Feedback is important to us, so we can improve our service, and we do take every response serious. Please understand that the current situation regarding COVID 19 has changed how businesses work globally. For us this means that all of our support staff is in home office and our target response time is longer than usual for users on the free/trial plans However we most definitely respond to all inquiries (We have a 15-minute avg. Response time in the live chat). You also talked to us in the live chat but instead wanted us to reply to your email. This was just two business days ago. You can reach out to us in the live chat from Monday to Friday from 10:00 to 19:00 UTC+2. Additionally, you can consult our help desk where we try to answer all questions users have had before with text and images. Here are a few links that might be of interest to you: How we handle the cost from AliExpress: https://help.profitario.com/en/article/cost-from-aliexpress-is-missing-in-shopify-order-jenhqs/?1589195933549 How to add a Historical Cost: https://help.profitario.com/en/article/how-to-add-cost-changes-to-the-dashboard-historical-cost-ka44yf/ You currently can’t set a Quantity Break for the Product Cost. I’am really sorry for how this has played out and I know how frustrating it can be when you try to reach someone but the partner does not seem to respond. But rest assured it's not in our interest to ignore our users and that we do our best to respond to all inquires as fast as possible. Kind regards, Lukas
May 10, 2020
Very easy and nice app. It really helps my administration and gives me a quick view of my finance. Thank you !
May 3, 2020
This app gives me a clear understanding of every penny I spend and earn so I can see a clear picture of my profit and loss and it is simple to use unlike other accounting software, its a nice easy way to keep track of everything!! Love this app!!
May 2, 2020
This app has made my life so much easier. I love how it pulls in all of the COG information from Aliexpress. I can easily enter additional monthly expenses into their system and even set them as a reoccurring charges.
Using app
21 days
Total reviews
2
Average rating
5.0
April 29, 2020
I like this App. So much options to track all your cost. The price is also fair. Just there should be a better solution if you have more than one store. You need sometimes to reconnect FB if you change the store so you have all the Ad Accounts. But this is just a smal thing. Overall this App is very good.
April 28, 2020
Great app, is realy easy to use and easy to connect to your AliExpress account, Facebook Account etc.
April 26, 2020
Excellent app, I agree with another reviewer that it can be addicting to watch all your numbers! I appreciate that their pricing model lets you scale with them. Love the UI as well. I'd love to see how this app could be extended for helping with doing taxes. Thank you!
April 26, 2020
Good app! Would get 5 start if the ad accounts didn't get disconnected every time.
Hi there, sorry that we missed your inquiry. Some of our support staff was on holiday during the easter weekend. Inquiries affecting the system stability should have been attended to in a timely manner but yours must have slipped through. Regarding the issue with disconnecting adaccounts. There was a bug in the API from facebook that we use to download the adspend reports. Link: https://developers.facebook.com/support/bugs/231919808003151/ This has been resolved by facebook and adaccounts won't disconnect in the future. We recently rolled out an update on how we handle the login process. There might be an issue we are not aware of. I have added your email to the priority list of our Live Chat so we won't miss any of your future messages. If you still have trouble seeing the dashboard please contact us there so we can troubleshoot this issue. Again I'am very sorry for not attending to your inquiry earlier since this is not how we want to treat our users. Kind regards, Lukas.
April 6, 2020
Haven't used too long but it has been an amazing experience so far. Support is very good and they really help you when you need. Thanks for this app =)
March 2, 2020
I'am in love <3 I hate excel with a passion and this app is really a great tool to get rid of excel. Also some of my adaccounts are in different currencies and profitario just converts everything to my stores currency. Great jobs guys :)
Dec. 13, 2019
This is a MUST have app but its quite addictive to check your numbers all the time especially while scaling. The support is great too. Thank you anna for your help :)
Thank you for your review. I will forward this to anna. If you need any more help feel free to reach out to us :)
Nov. 25, 2019
I really love this app. Its saves me alot of time which I used to waste on big excel sheets just to know how much money I have made. 5/5 would recommend :)
Thank you so much for your review. Should you ever need help or a new feature just reach out to us per email or live chat.