Multi Vendor ‑ Puppet Vendors
Multivendor Marketplace, commissions, consignment and payouts
Rating
4.7
feedback
113
chart
#2,020
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
3%
-
Less than a month
31%
-
Less than a year
57%
-
More than a year
7%
Reviews Summary
The reviews for the Puppet Vendors app are overwhelmingly positive, with users praising its functionality, customer service, and ease of use. Many users highlighted the app's ability to manage multiple vendors efficiently, automate processes, and provide personalized vendor portals. The customer support, particularly from Martin and the team, was consistently commended for being responsive, helpful, and going above and beyond to assist users. Users also appreciated the continuous improvements made to the app based on feedback and the seamless integration with Shopify. However, there were a few negative reviews mentioning issues with usability, difficulty in reaching customer service, and concerns about email spam after uninstalling the app.
Highlights
Review RSS Feed
All reviews
Feb. 16, 2026
We recently rolled out Puppet Vendor across both our B2C and B2B stores and it’s been a huge upgrade! Having everything centralized in a single dashboard eliminated a lot of the manual processes we used to juggle with spreadsheets and CSV exports. I even reached out to support with a few improvement ideas after using it, and they shipped the changes within 24–48 hours. That level of responsiveness is honestly rare!! It feels like they actually listen and build with their customers, not just for them.The pricing is more than fair for what it replaces. Support has been fast and genuinely helpful whenever we’ve had questions. Highly highly recommended!
Feb. 13, 2026
Just installed Puppet Vendor for both our B2C and B2B store and the value is incredible! It has everything we need in one portal and replaces a lot of manual work we were doing before (endless excel/csv reports, lots of tracking,etc.). Super affordable. Their team (Martin) is extremely helpful. Big props. Big 5 stars. . And I’m not on their team, just a genuinely happy customer.
Feb. 13, 2026
WE are new with Puppet Vendors but they have given us great customer service! Any questions that I have, they are quick to respond and help work through any problems (totally created by me) I have encountered.
Feb. 13, 2026
I have mixed feelings about this app. Whilst ultimately it does what I need, it appears to be buggy and not especially intuitive. My experience with support has been mixed with always excellent speed of response, communication and service from Martin, but rather dismissive from another staff member when requesting help for an ongoing issue which went on for months. This problem should have been very easily fixed but it took a ridiculous amount of messages over a long period of time for anyone to see what the very simple mistake was. New features are being rolled out but in my opinion, the current features could be better. I'd like to try the automatic payments or subscription service but at a higher price tier and doubts about how easy this is to navigate has put me off. I would also like a subscription based on 3 or 6 months and this isnt currently offered so it wouldnt be suitable anyway. Ultimately even though I've spent a lot of time on support, the price is good and it saves me a lot of time organising earnings for my vendors.
Jan. 27, 2026
We're gradually switching our sellers to another app. It's very complicated; we can't understand what changes the sellers have made to the products. Reaching customer service is also quite difficult. This is a marketplace app, but they haven't thought about these details.
Thank you for your review. I can verify that all support requests from your store were responded to, including the most recent message, which received a human response within 2 hours, despite being outside our standard business hours. These responses were also read. In addition, our team previously built custom functionality specifically for your store to help track seller product changes, which you confirmed was working well after delivery. While we do our best to support merchants and occasionally build custom solutions, PuppetVendors may not be the right fit for businesses expecting ongoing free custom development and leaving a negative review whenever a feature isn't available. We appreciate the time you spent using the app and wish you success with your future setup.
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