Multi Vendor ‑ Puppet Vendors
Multi Vendor Commissions & Payouts Reporting
Rating
4.9
feedback
135
chart
#2,408
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
6%
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Less than a month
35%
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Less than a year
50%
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More than a year
6%
Reviews Summary
The reviews for the Puppet Vendors Shopify App are overwhelmingly positive, with users praising its ease of use, customer service, and ability to streamline operations for multi-vendor marketplaces. Users appreciate the app's features, customization options, and the responsive support team, particularly mentioning Martin for his exceptional assistance. The app is described as a game-changer for businesses, simplifying inventory tracking, vendor management, and payouts. However, there are a few reviews mentioning minor glitches and bugs that affected the user experience, highlighting the need for further improvements in UI/UX and system stability.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
March 21, 2025
Two weeks in and I am impressed with the app. Working with Martin has been easy and helpful. There are some areas I'd like to see work better for my business model but they are all minor. Overall I recommend this app if you're managing a marketplace with your store.
March 23, 2025
Disappointing Experience – Usability Issues While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors. Key Issues: 1. Commission Assignment Visibility o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word. o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them. o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs. 2. Product Search Flaw (Partially Fixed) o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out. o If the desired product wasn’t in the first set of results, there was no way to select it. o This issue was eventually addressed but was surprising, given the app has been available for years. Overall Experience: We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app. Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou
Hi, Thank you so much for your feedback. The team had fixed the issue and reached out to you for confirmation but didn't hear back. We are always working to make the platform the best it can be so rest assured we are always listening and upgrading out platform. The team tried reaching out again to confirm the resolution on this.
March 18, 2025
I'm using the app to manage partners on my marketplace, and it's been super helpful! It automates payment splitting, reducing manual work. I recommend it!
March 15, 2025
I have been using this app for a few weeks and have been enjoying it very much. My vendors are finding it very user friendly and straightforward and I have not heard any complaints! On the merchant side it is very easy to understand and use, and integrates seamlessly with the main Shopify site. The cherry on top are the amazing people behind it. I had the pleasure to work with Martin to optimize the app features for my needs and he has been so very helpful and available! He listened to my needs and delivered everything we agreed on in a very timely manner. I highly recommend this app and I can see my business growing with it. Thank you Martin and the Puppet Vendors team!
Thank you so much for your kind words. It was a pleasure getting you up and running and I look forward to growing together.
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