Multi Vendor ‑ Puppet Vendors
Multi Vendor Commissions & Payouts Reporting
Rating
4.9
feedback
137
chart
#2,518
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
1%
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Less than a day
6%
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Less than a month
35%
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Less than a year
51%
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More than a year
6%
Reviews Summary
The reviews for the Puppet Vendors Shopify App are overwhelmingly positive, with users praising the app's ease of use, excellent customer service, and continuous improvements. Users appreciate the app's ability to automate payment splitting, simplify vendor management, and provide a user-friendly experience for both merchants and vendors. Martin, the support team, is highlighted for being helpful, responsive, and dedicated to resolving issues promptly. However, there are some concerns raised about usability issues, such as commission assignment visibility and product search flaws, which have impacted the overall experience for some users. Despite these issues, the majority of users highly recommend Puppet Vendors for managing multi-vendor marketplaces on Shopify.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
April 11, 2025
So far we have been pleased with the app. it is so nice that we have Martin to work with to help make changes that we need, etc. it is nice that the company is welling to help and take our suggestions. can't wait for a few more of our suggestions to get finished. thx Martin for all of your help
March 21, 2025
Two weeks in and I am impressed with the app. Working with Martin has been easy and helpful. There are some areas I'd like to see work better for my business model but they are all minor. Overall I recommend this app if you're managing a marketplace with your store.
March 23, 2025
Disappointing Experience – Usability Issues While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors. Key Issues: 1. Commission Assignment Visibility o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word. o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them. o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs. 2. Product Search Flaw (Partially Fixed) o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out. o If the desired product wasn’t in the first set of results, there was no way to select it. o This issue was eventually addressed but was surprising, given the app has been available for years. Overall Experience: We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app. Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou
Hi, Thank you so much for your feedback. The team had fixed the issue and reached out to you for confirmation but didn't hear back. We are always working to make the platform the best it can be so rest assured we are always listening and upgrading out platform. The team tried reaching out again to confirm the resolution on this.
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