Qikify Upsell & Cross‑sell
The reviews for the Qikify Upsell app are a mix of positive and negative feedback. Positive aspects highlighted by users include excellent customer service, quick and helpful support, user-friendly features, and seamless integration with themes. On the other hand, negative reviews mention issues with app reliability, bugs causing problems with promotions, slow or unavailable support during specific hours, and instances where the app did not work as intended. Overall, users appreciate the app's functionality but emphasize the importance of reliable performance and responsive support for a seamless experience.
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The Qikify team was incredibly supportive and worked intensively to resolve issues within the Qikify app until solutions were found—and, most importantly, successfully implemented—enabling us to run our marketing programs effectively.
Hi there, We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us. We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thanks again, Qikify Team
Hi there, We're thrilled to hear you had a positive experience with our app! Your kind words mean a lot to us. We take customer satisfaction seriously and really want to provide our customers with a standard service. Thanks for taking the time to share your thoughts! It truly motivates us to keep delivering the best possible experience for our customers. If you ever need anything in the future, please don't hesitate to reach out. Thanks again, Qikify Team
Hi there, Thank you for taking the time to leave your feedback. We’re truly sorry to see that your experience with our app or support team did not meet your expectations. We’d really appreciate the opportunity to understand what went wrong and make things right. We’ve reached out to you through the in-app chat and via email so we can look into this with you directly. If you’re still experiencing any issues, please feel free to reply to us through the in-app chatbox, and our team will be happy to personally assist you. Thank you for your time and patience, and once again, we sincerely apologize for the inconvenience. Best regards, Qikify Support Team
We used Qikify Upsell for over two years as a paying subscriber, primarily for promotions involving free gifts. Unfortunately, the app became increasingly unreliable and caused serious problems for our store. The biggest issue was that customers would add qualifying products to their carts, but the promised free gifts would sometimes fail to be added to the cart. Customers would then receive their orders without the promotional items they were expecting. This resulted in frustrated customers, bad reviews, lost repeat business, and significant lost revenue for our store. We repeatedly contacted Qikify support when these issues occurred. Their team would make changes and attempt fixes, but the same types of errors continued to happen. At that point, we could no longer trust the app to correctly execute promotions for our customers. This is especially frustrating because these weren't minor cosmetic glitches. The app was directly affecting our customers' orders and our reputation. We ultimately had no choice but to uninstall it to prevent further damage. After being a paying subscriber for more than two years and experiencing substantial losses as a result of these recurring issues, we were extremely disappointed that Qikify did not offer any meaningful or reasonable compensation for the problems and resulting lost revenue. We understand that software can have bugs, but when an app is responsible for adding promotional products to customer orders, reliability is critical. Repeated failures that directly impact customers and revenue need to be taken much more seriously. Our experience ultimately wasn't worth the cost or the risk to our business. We would strongly recommend thoroughly testing any Qikify promotion before relying on it for an important customer-facing offer.
Hi there, Thank you for taking the time to share such detailed feedback. We’re truly sorry to hear about your experience with Qikify Upsell. We would really appreciate the opportunity to review your case again. Our team has already reached out to you directly to discuss the situation further and explore a possible resolution. Whenever you have a chance, please review our message and get back to us so we can continue the conversation and see how we can best assist. We truly hope you’ll give us the opportunity to work through this with you. Your experience is important to us, and we’re committed to reviewing the situation carefully and doing our best to find a reasonable resolution. Thank you again for being a Qikify customer for more than two years. We sincerely apologize for the frustration and inconvenience this experience has caused. Best regards, Qikify Support Team
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