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Hi there, We sincerely apologize for the delayed response in responding to your messages. It seems your message arrived during our lunch break, and unfortunately, we could not notify you of this in real time. We really understand the frustration and inconvenience you faced and I feel so sad and embarrassed when our support team cannot resolve the issues at the time you need. To prevent similar issues from happening in the future, we also actively train our support team to enhance the quality of our support services. Once again, we apologize for any inconvenience you have experienced, and we hope we will have a chance to serve you better in the future. If you have any issues or need help, please do let us know, you are our priority. Looking forward to hearing from you soon! Best Regards, Qikify Team