QUICKBOOKS SYNC by BOLD

Nov. 1, 2020

The App drew my attention and I recommend it. The App drew my attention and I recommend it..........

Oct. 10, 2020

I have been using this app for over a year, but recently something has changed and I get errors on every export. There are tax rate discrepancies between QB and Shopify and its made a MESS of my quickbooks. My accountant and I have been working to fix everything for days. Stay away! Do not use this app. (UPDATE) After reading other reviews, its very clear that this company has screwed over many other shops on this platform. How the hell does Shopify advocate for this company? How many small shops have lost hours of time or hundreds of dollars to accountants to solve the issues created by this trash? I am surprised there hasn't been a class action lawsuit against this app to compensate for lost accounting fees and time.

Sept. 14, 2020

This app used to work so well, but clearly, it seems that significant updates were made and all of a sudden, how transactions are transfered into Quickbook accounts as well as taxes management is rigid, poor and we're not able in any way to migrate data properly from Shopify to Quickbooks. Simple question to Bold: if the machine ain't broken, why fix it? You made us very frustrated, generating hours of manual adjustments in Quickbooks. The only thing we're now happy about is to look to other apps, better adapted than the poor updates and development you've been investing into. Sorry.

Sept. 1, 2020

Jericho was VERY helpful and quick. The only complaint is that it took 4 days for someone to return the email and schedule the call with Jericho.

Aug. 31, 2020

Jericho was extremely helpful when I had some questions! Very thankful that their support team helped me out so quickly.

Aug. 18, 2020

I had an issue where my orders weren't syncing properly with QuickBooks so I went on the chat and Nick was able to assist me immediately with the issue. They have friendly and easy to reach customer support!

Aug. 12, 2020

I have now deleted this app after 3 years of using it the incompetence of support unable to resolve an issue the lack of communication is appalling please be warned I have now switched to a new app I couldn't take dealing with this team anymore. *Update* Stay away from this app the issue is unresolved after 8 days was offered a call at a specific time never happened never got the call - I would strongly advise look at other apps first before this. App stopped working with an error on a few order exports contact BOLD support 4 days ago still no response. Have reported this to Shopify in the hope they can help me. If a company is promoting their applications but can't support their apps they should be removed from the app store. You would expect better than this.

July 20, 2020

I could not be more unhappy with this app and the complete lack of customer support I received. I've been using it for years and it's always been janky and unpredictable. For the past 9 months or so we've been getting daily import errors; sometimes entire months of entries were not imported. Initially they were helpful and helped fix things when they broke, but it's gotten super bad in the past few months and now no one even bothers replying to my messages (I've sent at least 2 email in the past ten days with no reply). Current issues: thee app doubled a bunch of transactions so our books are totally messed up. AND now I just figured out that it's not able to import any orders from Germany for some reason, so every day I get error messages for all our German orders. In short, this app is the worst, it continues to degrade and break in weird and new ways, and good luck getting any meaningful help from customer support. Switching to Quickbooks Bridge, and will not be using any Bold apps going forward.

July 20, 2020

I ran into a few issues with this app, but I spoke to a customer service representative, Jericho, who was extremely helpful and patient! I really appreciate the phone support.

June 22, 2020

App does a great job exporting to QBO. When there is an issue, they are very responsive. Rony just helped with a sales tax issue we had been having. Great app!

June 3, 2020

Had an issue with mapping for years with no interest from support to fix the problem until Rony. He fixed the problem and voila it works.

June 1, 2020

The app is easy to setup and works seamlessly in the background. I had some trouble when I exceeded the number of automatic exports on the free plan but Rony and Rushit were quick to help out via their chat support function. I'd like to see them make the chat support link easier to find (tried the phone number first, there was a voicemail that told me to email, sent an email and received a bounce back saying to chat) but was quickly helped once I did find the chat.

May 6, 2020

This app is great, customer support is fantastic. Rony helped me out recently with my business needs syncing Shopify with Quickbooks and it has worked very well.

Aug. 28, 2020

We had some initial issues with the set-up but the customer service group was able to provide help getting everything set up correctly and working smoothly. Camila was very friendly and able to solve my mapping issues quickly as was everyone else I chatted with online. I had another issue later and Naman took care of it quickly and professional. He was great!

April 20, 2020

Total garbage. It stopped syncing repeatedly. We fixed it. Then it stopped syncing because suddenly there were duplicate tax agencies for Washington State. Shopify, QBO and BOLD all blamed each other and none took responsibility to fix the app and problem. After several weeks they finally fixed it. Then it stopped syncing again!!! When I manually restarted the sync it lost transaction date data in QBO. During the course of using this app I paid hundreds of extra dollars to my accountant to have her un-screw all the stuff that this app screwed up. Total waste of time, money and energy. DO NOT GO WITH THIS APP.

April 1, 2020

Priyanka and Mona were a great help fixing a small problem in our QuickBooks integration app. Next to no wait on chat and I had an answer that fixed the problem within minutes. Another task checked off the list! Check!

March 23, 2020

I have used the App well before Bold took it over. While it has some quirks, the low cost makes up for them. One thing that makes Bold stand out from others is knowledgable, and competent support. I had an issue that I could not solve. Jericho from Bold had it all fixed in about 30 minutes. I would highly recommend the App for anyone needing basic sync of customers and sales. Never did use the inventory to its fullest but there is also support for that aspect. For the reason that it is economical, and support is very good.

March 20, 2020

I had issues syncing shopify with Quickbooks and Rony came to the rescue! I am a novice with the technology, so Rony took the time to help me understand it clearly as well as fix the issues and gave me options along the way. Very helpful! Made my month! Excellent customer service!

March 4, 2020

The on line chat support from this App is amazing especially Rony. Fast and fixed it quickly. Highly recommend Bold

Feb. 22, 2020

I'm all about the customer service. It's impossible to get a hold of anyone on most of the apps. I like this one because I am always able to get some sort of assistant when needed. Daniel just assisted me and he was great.