Reamaze Live Chat Helpdesk CRM
Live Chat, AI Chatbot & Helpdesk for E-Commerce
Rating
4.5
feedback
262
chart
#898
All reviews
Rating Breakdown
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July 11, 2018
Amazing app! I experienced Reamaze before and knew we had to bring it to our business. We were using another app and it just doesn't compare to ease of use and packed features of Reamaze. Too many good feature to go into detail, but you won't be disappointed. Great for handling so many channels and bringing them into one place so nothing gets missed. My only bit of constructive feedback would be the reports. They are good, but a small bit limited. If they opened that door a bit this app would be completely unstoppable!
June 20, 2018
***** Beyond and above ***** Probably the best app for customer engangement and customer service when you are on Shopify. Self service with FAQ, multi channel options such as contact forms, direct emails, live chat, messaging and sociale media monitoring. What's not to like? Besides the fact that Reamaze is a powerfull app then their customer service / onboarding is excellent. Super responsive and extremely friendly. Our team loves all the features of Reamaze and yet it is super simple to use. This is a highly recommended app - no doubt. Regards Mikael ridersdeluxe.dk
June 14, 2018
We LOVE Re-Amaze! A lot of our customers use a combination of their Facebook credentials and email to communicate with us, which resulted in us flipping through multiple systems to figure who we were talking to and what their order history is. With ReAmaze everything happens in on clean easy to use interface. We also love that we can serve up our FAQ right in the chat window. #PowerfulReAmaze
April 26, 2018
Reamaze just made my day. I had a suggestion of setting some advance controls in roles and permissions such as restricted access to customer data for specific role, so the customer tab could be hidden, they were quick to respond, also implement this within 2 hrs as they felt this will benefit all other users. Now our customer data is hidden for a specific role within Reamaze support platform. Yay! Improved security and advance privacy controls. Thank you Reamaze. I would definitely recommend Reamaze. Last but not the lease, I could say, if you are on Shopify and if you don't have Reamaze to support your customer, then you are missing the awesomeness Reamaze has to offer.
April 20, 2018
Sensational platform, elegant, simple to admin’ and feature rich - support is the best there is. Get it.
April 16, 2018
Seriously one of the most efficient apps out there. From functionality and integration to their quick support and easy to follow instructions, i've never felt this happy about an app before. If you are looking for an all-in-one support app (emails, live chat, social media comments and messages and much more) then look no more because Reamaze have solved it all :) Thank you to everyone at Reamaze for an amazing app and amazing support. Look forward to see what other stuff you guys will be including to make this even better :) ***** HIGHLY RECOMMENDED APP **** www.snowfoam.com.au
April 15, 2018
ReAmaze is absolutely the best option out there. I've used ZenDesk, Intercom, Olark, etc. Nothing comes close to having all the helpdesk / ticket integrations and support as ReAmaze. We currently have 8 staff handling 300-500 tickets a day including responding to every single facebook comment and message. Do not look any further for Live Chat, Help Desk, Email Support, Social Support software. You've found the absolute best.
Jan. 7, 2021
Great app for managing customer service! I really like that you can connect multiple email addresses and social email channels and see all the incoming messages in one place. The app has a very nice help center with searchable FAQ's that can be displayed on your website and in the chat. Chat is included also and comes right into the same Reamaze inbox. You can also set up different chat triggers to engage customers. You can have multiple users, assign messages to them, set reminders to follow up and add internal notes to messages. Another cool feature is that Reamaze syncs to your Shopify and pulls up an order information that is displayed on the side and you can even cancel or refund orders right from the app. There is so much you can do with this app and their support is very responsive and attentive to your needs. Plus my VA loves working in this app! Highly recommend Reamaze for customer support management!
Feb. 12, 2018
Great way to manage customer relations and knowledge base services. Any problem I have ever had with configuration their customer support is always willing to help and are super fast in responding.
Feb. 5, 2018
This app has been great for our team. All emails and customer communications pulled together into the one place. Also like their Article section... if the Reamaze guys are reading this, it would be good if internal articles could have comments :) We tried several app's and this is by far the best. Customer service from the Reamaze team has been AMAZING - thanks guys!
Feb. 2, 2018
Took all emails out of my mail and into one place. It also combines with Facebook messenger. Now my team can deal with customer service as well which is great. I also use the FAQ add on. Still not sure I’ve worked out it’s full potential.
Jan. 2, 2018
This is the only app that properly manages multiple brands. Not only that but it manages each brands social, has a help desk, and live chat independently but also in one master inbox if you like. As far as I'm concerned there isn't a better option out there right now and you should start using it as soon as possible.
Nov. 23, 2017
Great app. Game changer. Makes support from all channels ridiculously easy. A+++++++
Oct. 23, 2017
Top-tier support responds instantly to issues and questions. The best helpdesk system I trialed (we've tried helpscout, zendesk, and others). It also supports multiple stores, brands, integrates with Instagram and FB. Overall just amazing.
Oct. 6, 2017
great app! we use their knowledgebase feature as well. great support as well. no brainer!
Sept. 27, 2017
Reamaze is fantastic. The app is very powerful and easy to implement. Their customer service team is really responsive, and have even added features based on our suggestions. Highly recommend!