Rebuy Personalization Engine

Dec. 21, 2025

Customer service does not respond in a timely manner. I reached out on Black Friday with no response still to this day (almost a month later) and that's a day you'd think they would be all hands on deck to make sure everyone has issues solved. This app doesn't work well for my type of retail store. It was not helpful at all. It is definitely meant for shops with subscriptions and selling products that are consumed and need refills. I cancelled this app pretty quickly after BF. Be sure you have turned off any promos before you cancel this app. I went through and did that however, I'm still having issues with weird coding and the app is still showing promos in cart like free shipping over $75 even though it's been expired for almost a month. I have cancelled & deleted the app from my shop and I have no idea why this promo is still showing in checkout. I've since learned, once you back this app out of your store, you can't log in to their online site and make sure everything is turned off or trouble shoot. You're locked out with no access to your acct. So now I have customers messaging me constantly asking about free shipping and there's no way for me to get rid of this message in checkout. I've messaged Rebuy's customer service and of course, no response like usual. It would be GREAT to get a response because I need this fixed asap. I've used a similar app in the past and their customer service is 1000% better and I'll be going back to them.

Dec. 16, 2025

Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.

Dec. 11, 2025

We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.

Dec. 9, 2025

This app sucks. Stay away from it!!!! SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!! Don't even bother with free trial, because their human support isn't there If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy

Dec. 4, 2025

Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.