Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
783
chart
#237
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
58%
-
More than a year
20%
Reviews Summary
The reviews for the Rebuy app highlight the exceptional customer support provided by the team, with specific mentions of team members like Maria, Steven, Katie, Cole, Janet, Max, Tom, Lihuen, Jason, Monica, and Bradley. Customers appreciate the personalized assistance, quick responses, and dedication of the support staff in helping them optimize the app for their online stores. The app itself is praised for its features that have positively impacted sales, average order value (AOV), and conversion rates. However, there are a few negative reviews mentioning issues with compatibility with other apps and dissatisfaction with the support received in some cases.
Highlights
Review RSS Feed
All reviews
Dec. 4, 2025
Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.
Dec. 4, 2025
We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!
Thanks so much for the amazing feedback! We’re so glad to hear Rebuy is making a difference and that Dante’s been a big help – here’s to more wins ahead! 🚀
Nov. 25, 2025
The team and support are really helpful. Our experience with the Success Manager (in this case, Maria) made using Rebuy much easier. She helped us set up everything and include features that boosted our sales.
Thank you for the great feedback! We're so glad Maria and the team were able to help set things up and boost your sales. We’re always here to support you! 🙌
Nov. 25, 2025
Thank you for the 5-star review! Give us a shout if you ever need any help!🙌
Nov. 22, 2025
Rebuys team goes above and beyond, we've never received the type of support their team gives from any other app on here, across any app niche. If you get in contact with Steven or Katie, you're in great hands. They've both helped us accomplish many things that most apps support teams would just tell you to hire a dev for. Not only that, their Ai bot is hands down the most well trained out of any I've used, the Ai bot alone can handle 90% of simple CSS customizations, and even some functional tweaks via callback event settings (if it has documentation for it). While the app it's self is of course limited to some degree, and over use of the segmentation/personalization features will slow down your store, it's still a 5/5 when compared to all other available options. Context: Been using rebuy for about 2.5 years now. Thanks again guys!
Thanks so much for the detailed feedback! We’re thrilled to hear that Steven and Katie have been able to help you accomplish so much and that our bot Fin has made your experience easier. We appreciate your trust in Rebuy, and we’re always here to support you! 🙌
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