Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
802
chart
#322
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
57%
-
More than a year
21%
Reviews Summary
Rebuy is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. The positive aspects highlighted by users include the app's powerful features such as data sources, recommendation widgets, and smart cart functionality. Users appreciate the impact Rebuy has had on increasing sales, average order value (AOV), and overall customer experience. The customer support team, including activation specialists like Anna and Joseph, as well as support members like Jessica, Dan, and Maria, have been praised for their knowledge, responsiveness, and helpfulness. Additionally, users have mentioned the affordability of the app for smaller businesses and the value it adds to their brands. On the other hand, negative reviews point out issues such as complicated setup, limited customization options, bugs causing cart display problems, outdated interface, and high cost. Some users have also expressed frustration with the app's compatibility with other apps and the lack of improvement over time.
Highlights
Review RSS Feed
All reviews
March 2, 2026
Started my trial, barely used it. Then suddenly a $860 bill. I need refunddddddd!!!!!
March 2, 2026
We’ve been using Rebuy for a while now, and frankly, the value just isn’t there anymore. For the price we’re paying, we expect a high level of responsiveness and technical assistance, but the customer support has been consistently unhelpful and slow to resolve issues. In today’s market, there are too many modern, high-performing alternatives that offer similar (or better) features for a much more reasonable price point. We’ve reached the point where we can no longer justify the cost for a platform that doesn’t back its product with decent service. We’ll be migrating our store to a different solution shortly.
We hear you, and this isn't the experience we want for any merchant who's been part of the Rebuy community. We're looking into this and will be reaching out directly to see if we can make things right 💙
Feb. 28, 2026
I've been using Rebuy for at least a year now, and I can't say enough about it. It has definitely made a difference for my bottom line, and their activation team and tech team have been incredibly helpful with everytime I want to run a promo or install a new widget. Highly highly recommend!
Reviews like this make the whole team's day! 🙌 So glad the activations and widget builds have been smooth, and that you're seeing it show up in your bottom line. We'll keep bringing that same energy every time you reach out!
Feb. 24, 2026
Very powerful app, support is quite good however customizaiton is limited. use AI or a developer friend to customize further to match your theme. Data sources and recommendaton widgets are amazing. Smart cart is GOLD
The Smart Cart love is so appreciated, and knowing the data sources and recommendation widgets are working hard for your store genuinely makes us smile 😊 We hear you on customization and that's feedback we take seriously as we keep building.
Feb. 20, 2026
Fantastic! We increased sales using multiple functions of this app! They have great customer support and to be honest, the AI Agent is actually really good to help customize some of the functions! The team is always happy to jump on a call too! Last thing: the price is very affordable, especially for smaller business looking to test or try it for a while! It adds a lot of value for our brand! Great job REBUY!
Reviews like this are the reason we do what we do 🙌 It means a lot to hear that multiple parts of the platform are driving real sales for your store, and we're especially glad the AI Agent has been a useful resource along the way. We're rooting for your brand and can't wait to keep growing with you!
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