Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
786
chart
#293
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
58%
-
More than a year
20%
Reviews Summary
The reviews for the Rebuy app highlight the exceptional customer support provided by the team, with specific mentions of team members like Maria, Steven, Katie, Cole, Janet, Max, Tom, Lihuen, Jason, Monica, and Bradley. Customers appreciate the personalized assistance, quick responses, and dedication of the support staff in helping them optimize the app for their online stores. The app itself is praised for its features that have positively impacted sales, average order value (AOV), and conversion rates. However, there are a few negative reviews mentioning issues with compatibility with other apps and dissatisfaction with the support received in some cases.
Highlights
Review RSS Feed
All reviews
Dec. 16, 2025
Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.
Thanks for your feedback, and we’re sorry to hear the app hasn’t worked as expected. We’re always actively working on improvements and would love to learn more about the issues you’ve faced. One of our team members will reach out to try and solicit any further feedback you may have.
Dec. 11, 2025
We haven't started using all of Rebuy's features yet but so far the results are very positive and promising. The one thing I'd say is that I was expecting it to be simpler to use - it's taken us quite a long time to wrap our head around it and every feature is different. However we have received excellent support from our success manager Dante which has allowed us to execute all our plans and ideas.
Thanks for sharing! It’s great to hear the results are promising, and we absolutely love to hear that Dante’s support has helped you execute your plans. 🙌 Give us a shout if you ever need us.
Dec. 9, 2025
This app sucks. Stay away from it!!!! SmartCart not working. I've gone through all the help docs and none of them helps because none of them are up to date!!!!!!! Don't even bother with free trial, because their human support isn't there If you don't want to waste 2 hours of your life for a setup that is supposed to be no-code and easy, just stay away from Rebuy
We’re sorry for the trouble you’ve encountered with the setup. If you’re willing, we’d love to help get things back on track for you. We will reach out to you directly to discuss further.
Dec. 4, 2025
Have worked with Rebuy at various companies since their inception. Ever since working with our CSM, Kelsey Kent, our business has taken off. She is a true rock star & I couldn't recommend her enough! Good CSMs make a good tool GREAT.
Thanks so much for the awesome feedback! Kelsey is definitely a rock star, and we’re pumped to hear she’s been such a big part of your success 🚀. We’ll keep working hard to make sure you keep crushing it!
Dec. 4, 2025
We’ve just implemented Rebuy and begun A/B testing parts of our site, and we’re already seeing great results! The custom designs they created fit our brand perfectly, and the setup process was smooth. Our account manager, Dante, has been especially helpful, providing valuable insights and guiding us through every step. The online support team is also super helpful - Bradley has been amazing! Overall, we’re very happy with Rebuy and excited to continue optimizing our customer experience!
Thanks so much for the amazing feedback! We’re so glad to hear Rebuy is making a difference and that Dante’s been a big help – here’s to more wins ahead! 🚀
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more