Rebuy Personalization Engine
AI recommendations: cart, checkout, and post-purchase upsells
Rating
4.7
feedback
807
chart
#370
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
57%
-
More than a year
21%
Reviews Summary
Rebuy is a Shopify app that has received a mix of positive and negative reviews from ecommerce merchants. The positive aspects highlighted by users include the app's powerful features such as data sources, recommendation widgets, and smart cart functionality. Users appreciate the impact Rebuy has had on increasing sales, average order value (AOV), and overall customer experience. The customer support team, including activation specialists like Anna and Joseph, as well as support members like Jessica, Dan, and Maria, have been praised for their knowledge, responsiveness, and helpfulness. Additionally, users have mentioned the affordability of the app for smaller businesses and the value it adds to their brands. On the other hand, negative reviews point out issues such as complicated setup, limited customization options, bugs causing cart display problems, outdated interface, and high cost. Some users have also expressed frustration with the app's compatibility with other apps and the lack of improvement over time.
Highlights
Review RSS Feed
All reviews
March 20, 2026
Es intuitivo y las herramientas son excelentes
¡Esto es exactamente lo que queremos escuchar! Nos alegra mucho que la plataforma se sienta natural y que las herramientas estén haciendo su trabajo 🙌 El equipo trabaja duro para que la experiencia sea lo más fluida posible, y saber que lo estás notando significa bastante.
March 17, 2026
We’re loving the experience with Rebuy. Maria has been an incredible supporter, and Lam has also been amazing, so proactive and thoughtful in the way he supports us. We really appreciate how closely the team partners with us to help achieve our goals.
The fact that both Maria and Lam are showing up this way means the world to us! 🙌 It's genuinely a team effort and hearing that the partnership feels real on your end is exactly what we're going for. We'll pass this along to both of them because they absolutely deserve to hear it.
March 17, 2026
Maria has been an excellent and responsive representative for Rebuy. She has helped us build our widgets around our product categories and recommendations. We meet weekly and she's ready to dive into our to-do's. Thankfully, Maria will also take the time to review our team's widget setup prior to launch to ensure we've setup our widgets correctly.
Maria is the real deal, and reviews like this are exactly why we love what we do! 🌟 So glad she's been such a strong partner in building out your widget setup and keeping things moving week over week. We'll make sure she knows her work is being noticed.
March 17, 2026
We just launched Rebuy a few weeks ago and we love it so far! Affordable price, immediate results that exceeded expectations, and most importantly, incredible customer support. Our CSM and implementation team are always available, bring great ideas to the table, and happy to solve problems specific to our business.
What an awesome review to kick off your relationship with Rebuy! 🎉 It means everything to hear that the implementation team and your CSM are making such a real impact so early on. We're in your corner and can't wait to keep building on this momentum together.
March 16, 2026
Doesn't respond and charges 2.5k+ usd for no reason.
Hi there, we hear you and want to make sure we get this sorted properly. Our team is reaching out directly to address the billing concern and make sure everything looks right on your account 🙏
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