Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.7
feedback
789
chart
#360
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
19%
-
Less than a year
58%
-
More than a year
20%
Reviews Summary
The reviews for the Rebuy app highlight the exceptional customer support provided by the team, with specific mentions of team members like Maria, Steven, Katie, Cole, Janet, Max, Tom, Lihuen, Jason, Monica, and Bradley. Customers appreciate the personalized assistance, quick responses, and dedication of the support staff in helping them optimize the app for their online stores. The app itself is praised for its features that have positively impacted sales, average order value (AOV), and conversion rates. However, there are a few negative reviews mentioning issues with compatibility with other apps and dissatisfaction with the support received in some cases.
Highlights
Review RSS Feed
All reviews
Dec. 26, 2025
great app. easy to use interface, extended customization and API endpoints. have seen major AOV uplift since using the app
Dec. 24, 2025
Rebuy helped us execute our holiday gift with purchase program smoothly from start to finish. The in cart product recommendations were spot on and clearly driven by a knowledgeable team. Maria Garcia was especially great to work with. She was patient, responsive, and very well informed. Overall, a strong experience and a great partner.
Love hearing this—huge shoutout to Maria for being such a rockstar ⭐️ So glad the gift with purchase program went off without a hitch and that the recs hit the mark! We hope you have a wonderful holiday season!
Dec. 23, 2025
Joseph Hudson is THE MAN! Wow, I am still blown away with how much I could tell he cared about the success of our store. I am so grateful for the call with him and I feel so supported and prepared to improve my store!!
Joseph really is a legend 🙌 So glad to hear the call left you feeling supported and fired up—we’re lucky to have him on the team. Give us a shout if you ever need any help.
Dec. 21, 2025
Customer service does not respond in a timely manner. I reached out on Black Friday with no response still to this day (almost a month later) and that's a day you'd think they would be all hands on deck to make sure everyone has issues solved. This app doesn't work well for my type of retail store. It was not helpful at all. It is definitely meant for shops with subscriptions and selling products that are consumed and need refills. I cancelled this app pretty quickly after BF. Be sure you have turned off any promos before you cancel this app. I went through and did that however, I'm still having issues with weird coding and the app is still showing promos in cart like free shipping over $75 even though it's been expired for almost a month. I have cancelled & deleted the app from my shop and I have no idea why this promo is still showing in checkout. I've since learned, once you back this app out of your store, you can't log in to their online site and make sure everything is turned off or trouble shoot. You're locked out with no access to your acct. So now I have customers messaging me constantly asking about free shipping and there's no way for me to get rid of this message in checkout. I've messaged Rebuy's customer service and of course, no response like usual. It would be GREAT to get a response because I need this fixed asap. I've used a similar app in the past and their customer service is 1000% better and I'll be going back to them.
This is definitely not how things should’ve gone, and we are really sorry for the lack of response and ongoing issues. We’re reaching out directly to help get everything cleared up and make this right.
Dec. 16, 2025
Very expensive, doesn’t work properly, isn’t being improved, and doesn’t use all Shopify API endpoints needed to work correctly. Overall, it’s a useless app.
Thanks for your feedback, and we’re sorry to hear the app hasn’t worked as expected. We’re always actively working on improvements and would love to learn more about the issues you’ve faced. One of our team members will reach out to try and solicit any further feedback you may have.
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