Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.8
feedback
751
chart
#173
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
2%
-
Less than a month
15%
-
Less than a year
57%
-
More than a year
24%
Reviews Summary
The reviews for the Rebuy Shopify App are overwhelmingly positive, highlighting the app's impact on boosting sales, enhancing customer experience, and providing valuable features for upselling and cross-selling. Users appreciate the exceptional support provided by the Rebuy team, with mentions of specific team members like Kelsey, Janet, Monica, Max, and others who have been instrumental in guiding users through setup, customization, and optimization of the app. The app is praised for its user-friendly interface, seamless integrations, and the ability to drive conversions effectively. However, there are a few negative reviews mentioning issues with bugs, delayed resolutions, and challenges with certain functionalities, impacting the overall experience for some users.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 21, 2024
Suki and Gary have been incredible to work with. Such fast and amazing service. I've never loved working with an app more than Rebuy!!!!
Nov. 19, 2024
We had a very frustrating experience with Rebuy. As a business, Wild Oak Boutique invested $1,500 for their developers to perform custom work on our smart cart, in addition to their $999 monthly subscription. However, the code they implemented caused a major issue on our website that was isolated to Safari browsers. The bug created a loading issue that made our website appear frozen to customers, resulting in an estimated $25,000 in revenue loss before a third-party developer finally identified and fixed the problem. Despite the obvious impact on our business, Rebuy refused to offer a refund for the custom work, citing the effort they put into it. For a service at this price point, we expected a much higher level of quality and accountability. Their unwillingness to take responsibility for the issue has left us feeling undervalued as a customer. They were only willing to offer a credit if we continued using them. If you're considering Rebuy, proceed with extreme caution, especially if you're relying on their paid development services. We wouldn’t recommend them.
Thank you for sharing your experience, and I want to start by saying how truly sorry we are for the frustration this situation caused. We take feedback like this very seriously, and while we can’t undo what happened, we recognize the importance of accountability and will use your experience to improve both our processes and communication moving forward. Someone from our leadership team will be in touch directly to discuss the matter further.
Nov. 19, 2024
Really helps with conversions! great app!
Thank you so much for the awesome feedback! 🚀 We're thrilled to hear that Rebuy is driving conversions for you. Let us know if there's anything we can do to keep your experience amazing!
Nov. 18, 2024
Excellent customer service today from Tom from the ReBuy team. He answered all of my questions with speed. Thank you for having excellent agents like Tom to take care of your customers!
Thank you for the kind words! 🌟 We’re so glad Tom was able to provide you with top-notch support. We’ll be sure to pass along your compliments—it’ll make his day! 😊
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