Rebuy Personalization Engine
Rebuy Personalization Engine
Rating
4.9
feedback
679
chart
#151
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
3%
-
Less than a month
18%
-
Less than a year
61%
-
More than a year
17%
Reviews Summary
The reviews for the Rebuy Shopify App are overwhelmingly positive, highlighting the exceptional customer service provided by the team members such as Suki, Max, Keaton, Kalum, and Monica. Customers appreciate the smooth setup process, ease of use, and the app's ability to enhance their ecommerce operations, leading to increased sales and improved customer experience. The support team is praised for going above and beyond to assist with customizations, troubleshooting, and providing valuable suggestions for optimizing the app's features. Rebuy is commended for its versatility, user-friendliness, and the significant impact it has on boosting average order value (AOV) and conversions.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 25, 2024
Great solution and team - highly recommend. I've been working with Rebuy for almost a year now and will continue to do so happily for years to come if they keep doing what they're doing. Our Success Manager, Max, has truly added value to the business. We've seen a stronger return each quarter and a lot of new features that actually work. The app is well integrated in our store and and apps. I'm looking forward to more customizations with our Tapcart mobile apps. If you're already making money this will definitely make you more.
June 25, 2024
We're big fans of Rebuy. Its one of those rare Shopify apps that simply works great. The more you learn the platform, the more you find ways to improve not just your AOV and CVR, but also your customers' experience on your site. Rebuy's system of data sources as the logical foundation for its various widgets is very powerful without sacrificing user-friendliness. It's truly endless what you can do with Rebuy to increase your overall revenue. The team over there is excellent too -- everyone I've chatted with through their live chat feature has been super helpful. Our merchant success manager Monica brings great ideas and feedback to our meetings and clearly has our continued success in mind. Our onboarding team of Logan and Aiman were great too. There are things I would change about their analytics dashboard and reporting. Revenue is somewhat over-attributed, but not in a way that we're not aware of, and we've simply developed our own dashboard in-house using their CSV exports. Our in-house dashboard shows clear ROI, so we're confident that Rebuy is worth every penny. Highly recommend!
June 24, 2024
We only used the application for 1 feature during the trial period. After deleting I saw that I was charged $749. Even though I requested a refund from everywhere, there was no response.
Thank you for reaching out to us regarding the recent charge. We see you are in communication with our account team and are actively working to address your concerns. We appreciate your patience and understanding during this process.
June 18, 2024
Great tools to drive CRV and engage customers. Support teams are fantastic and always there to guide you & get the most out of the platform Highly Recommended
Thank you so much for your wonderful review! 😊 We're thrilled to hear that our tools and support teams are making a positive impact on your customer engagement and CRV. Your recommendation means the world to us!
June 14, 2024
Fantastic app however not compatible with our wholesale pricing app. I also for some reason had access to someone elses store/rebuy login..i could literally make changes if i wanted.... A bit of a worry. They said they fixed it but i still had access. Since uninstalling rebuy our cart function dosent work anymore and also have no acces to developer help to remove whatever code has been left behind (which i was told all code would be removed) please help, this is affecting my business
We’re sorry to hear about your less than great experience with Rebuy. Our VP of Support has reached out to you directly to address your concerns and we look forward to making things right.
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