Recurpay Subscriptions App
All reviews
This app is incredible but what really set it apart is its customer service. I've been using their chat box A LOT this past few weeks with so many questions, Sinchain is so helpful, having an answer for my most tricky questions + they have a great GIF game, thank you!
when I needed help, they were happy to help, and even offered to fix something on my site I couldn't figure out. I didn't even ask! :) They were great, and super helpful. I definitely recommend, for sure.
Active and Knowledgeable support. Helps me a lot with queries and provides a definite answer. The Application carries most of the functions needed for subscription plans. It is very simple and easy to use. The Layout is clean and good on the eye. Thank you Recurpay!
Updated Review: Thanks for updating the pricing plan description to "Free Plan Available." Updated to 3 Stars now that pricing is more transparent. Prior Review: NOT FREE. It *should* read "free plan available." Not price competitive with other comparable apps once it's not free. Also, it doesn't update with theme updates. And didn't notify me when it fell off. Despite the frustration, I gave the second star because support is super helpful.
Cocoa Future Collaborative team, your feedback on the pricing description directly led to us fixing it and that helped every merchant who came after you. On the theme update issue, this is a platform-level behavior on Shopify where any app widget needs to be re-injected after a theme change. That said, we have significantly improved how we handle this since 2023, with better detection and faster re-integration support. The product today is quite different from the days you experienced. If curiosity ever brings you back, we would be happy to show you. You can reach out us at [email protected] Shubham | Merchant Happiness Team, Recurpay
Literally the best customer service I've ever had in life by Sinchain!!! They stuck with me for more than hour and answered every single question. I highly recommend Sinchain; they deserve a raise! Excellent service. I now will only use this app just based of how well I was treated.
Response was prompt and someone was with me within a minute. Sinchain answered all my questions and fixed up all the minor issues like interface colours to match my website. The app is seamless. It will automatically create the following order and charge the customer shipping on each order. It is also immediately viewable on Shopify orders. The app works like a treat. The service is outstanding. I highly recommend it!
Sinchain has been very responsive and helpful setting up discounts and free shipping for our customers. It is only the beginning for our business with Recurpay but so far we have been delighted in the efficiency.
Amazing app and even better customer service! I was helped through every questions I had. Process was easy and seamless
Me encanto la aplicación en lo que la entiendo solicite ayuda en el chat y muy amable me ayudaron a trabajar con la aplicación. Muy servicial y eran la 1:00 am en Puerto Rico y me ayudaron mucho .
UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out. DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!
C. Riley Car Scents team, the experience you described was not acceptable and we own that fully. A billing issue going unresolved for two weeks with no meaningful update is not the standard we hold ourselves to today. Since 2023, a lot has changed. Our support response times are now well under a few minutes on live chat, we have built a dedicated escalation path for billing issues, and merchants regularly get resolution same day. The "working on it" response you received is not something that would fly with our team today. On the chat-only point, we hear you. It was a real limitation then. We now offer video calls and direct email escalation alongside live chat for complex technical issues. If you ever want to see where Recurpay stands today, reach out at [email protected]. The product and team are meaningfully different from what you experienced. Shubham | Merchant Happiness Team, Recurpay
This app is simply great. It works perfectly and is super simple to get up and running. For anything that needs a little tweaking, or just for any questions, Sinchain will be always there to solve all your problems. The response is immediate and unbeatable. Thank you very much as always!
I would give more stars! Very easy to use app bit as a first timer on Shopify the customer service was something ive never experienced! they logged into my store and customised what I needed and got me started. So quick and easy. Highly recommend.
The customer service is so great, and the function is wonderful. I think it's the best app I have ever seen before.
I've had nothing but an AMAZING experience while using this app. It's so easy to install, setup and utilize. If there's a feature that I need added to another part of my store, the app developers are quick to respond and assist with implementation. Highly recommend.
Recurpay is AWESOME! In setting up a non-traditional shop I had a number of questions and even needed to do some custom configuration - their customer support was prompt, friendly and fixed it EVERY TIME! We love the product, the price is right, and they are cool folks - why wouldn't you use this???
Trato inmejorable, 100% recomendable. Funciona todo perfectamente y el equipo de soporte es muy bueno.
Grym support! Fick hjälp med att byta designen och storleken så det anpassades både till webb och mobil.
Great customer service and easy user friendly settings and controls. I use it for my monthly class subscription. (a digital product)
Absolutely awesome customer service! I tried to figure out set up by myself, then hopped on the chat for extra help and Sinchain had me set up in like 15 minutes! Thank you so much for making my life so much easier.
I was using Bold Subscription and now I'm using Recurpay and it is so much easy. They help you set it up and if you have any questions they answer you right away.
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