All reviews

Rating Breakdown

  • 5
    96% (397 ratings)
  • 4
    2% (10 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (2 ratings)
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5 / 5 Share

May 8, 2023

Amazing app and even better customer service! I was helped through every questions I had. Process was easy and seamless

Store

LuxeMED

Using app

7 months

Total reviews

7

Average rating

5.0

5 / 5 Share

May 7, 2023

The app works really well and the value for money is far higher than other similar apps but the thing that impresses us the most is the customer service - just incredible. We LOVE Recurpay!

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

May 7, 2023

Me encanto la aplicación en lo que la entiendo solicite ayuda en el chat y muy amable me ayudaron a trabajar con la aplicación. Muy servicial y eran la 1:00 am en Puerto Rico y me ayudaron mucho .

Using app

About 2 hours

Total reviews

3

Average rating

5.0

4 / 5 Share

May 5, 2023

UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out. DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!

Using app

11 months

Total reviews

1

Average rating

4.0

5 / 5 Share

Jan. 15, 2024

This app is simply great. It works perfectly and is super simple to get up and running. For anything that needs a little tweaking, or just for any questions, Sinchain will be always there to solve all your problems. The response is immediate and unbeatable. Thank you very much as always!

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 13, 2023

I would give more stars! Very easy to use app bit as a first timer on Shopify the customer service was something ive never experienced! they logged into my store and customised what I needed and got me started. So quick and easy. Highly recommend.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 4, 2023

The customer service is so great, and the function is wonderful. I think it's the best app I have ever seen before.

Store

pidan

Using app

10 days

Total reviews

5

Average rating

5.0

5 / 5 Share

May 2, 2023

This has been a great experience so far! It has taken me less then 15 minutes to set up and it integrated with my site very well. I had a couple of questions for the live chat. My questions were addressed in less then 5 minutes. They also offered other suggestions to help bring more success. Support was extremely friendly and helpful. Can't recommend enough!

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2023

I've had nothing but an AMAZING experience while using this app. It's so easy to install, setup and utilize. If there's a feature that I need added to another part of my store, the app developers are quick to respond and assist with implementation. Highly recommend.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 28, 2023

Recurpay is AWESOME! In setting up a non-traditional shop I had a number of questions and even needed to do some custom configuration - their customer support was prompt, friendly and fixed it EVERY TIME! We love the product, the price is right, and they are cool folks - why wouldn't you use this???

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 26, 2023

Best subscription app on the market & even better customer support. Don't look any further, they are the very best!

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2023

I recently had the opportunity to try out the App plans and while I found the pricing to be a bit on the expensive side, I must say that the customer service was truly exceptional. The representatives were incredibly helpful and went out of their way to ensure that I was completely satisfied with the service. They were knowledgeable about the product and were able to answer all of my questions promptly and accurately. Overall, I would highly recommend the App. While the pricing may be a bit expensive, the level of support provided by the team is truly exceptional.

Store

TextGPT

Using app

4 months

Total reviews

2

Average rating

3.0

5 / 5 Share

April 22, 2023

Very happy with the treatment and help that I got, Sinchain was friendly as well as competent and effective. Great customer service!

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 20, 2023

Thank you Sinchain for your wonderful help. All of my problems were resovled quickly and now I can launch our awesome new fragrance oil subscription boxes! Thank you so much again!

Using app

About 2 hours

Total reviews

7

Average rating

4.0

5 / 5 Share

April 20, 2023

Trato inmejorable, 100% recomendable. Funciona todo perfectamente y el equipo de soporte es muy bueno.

Using app

5 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 18, 2023

Servizio eccezionale. Live-chat sempre disponibili. Facile da organizzare e gestire. Consigliato per gestire gli abbonamenti con i vostri clienti.

Store

8earn

Using app

7 months

Total reviews

5

Average rating

5.0

5 / 5 Share

April 18, 2023

Grym support! Fick hjälp med att byta designen och storleken så det anpassades både till webb och mobil.

Using app

About 2 hours

Total reviews

2

Average rating

5.0

5 / 5 Share

April 17, 2023

I'm setting up my new Shopify store now with membership options facilitated by Recurpay. I must say it's such a straightforward app. So easy to use but incredibly feature packed. Then I stumbled across an issue I couldn't work out. So I hit up the live chat and spoke to Sinchain. My issue was sorted in literally less than a few minutes without me doing anything. Genuinely one of the best customer service experiences I've ever had. You've got a customer for life now and I hope my business takes off so we both succeed

Store

ICON

Using app

4 days

Total reviews

12

Average rating

4.7

5 / 5 Share

April 16, 2023

Excellent soutient en anglais et en français, même le week-end! Ne vous gênez pas à demander de l'aide. Je recommande!

Using app

11 months

Total reviews

1

Average rating

5.0

4 / 5 Share

April 16, 2023

I just downloaded the app so I cannot speak to the app itself, but it was pretty easy to install and customize. But the customer service was extremely fast and helpful!

Using app

6 months

Total reviews

2

Average rating

4.5