Rating

4.3

feedback

300

Reviews

chart

#2,512

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    25%
  • Less than a year
    47%
  • More than a year
    26%

Reviews Summary

The reviews for the Shopify App are a mix of positive and negative feedback. Positive aspects include excellent customer service, quick responses from support team members like Chintak, Irfan, Esha, and Hamza, and the app's ability to simplify business operations and increase revenue. Customers appreciate the helpfulness and knowledge of the support team in resolving issues and setting up the app. However, negative feedback revolves around issues with the app's functionality, such as coding discrepancies, bugs, slow customer service responses, and problems with membership features like discount codes and timing of member-exclusive products. Some users also experienced difficulties with the app's compatibility with modern themes and recurring issues with customer tags and payments.

Highlights

Excellent customer service and quick responses from support team members
App's ability to simplify business operations and increase revenue
Issues with app functionality, coding discrepancies, and bugs
Challenges with membership features like discount codes and timing of member-exclusive products
Compatibility issues with modern themes and recurring problems with customer tags and payments

Rating Breakdown

  • 5
    76% (228 ratings)
  • 4
    8% (25 ratings)
  • 3
    2% (6 ratings)
  • 2
    1% (4 ratings)
  • 1
    12% (37 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

Jade and Taylor were super helpful. Bold give brilliant support.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Oct. 15, 2024

Chintak quickly answered a question about membership fees that I have been searching hours for on my own. In case anyone else was wondering how to refund membership fees, you need to do it through Stripe. Thank you!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2024

Chintak (CS Rep) was very fast to respond and knew his stuff. Great experience!

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

4 / 5 Share

July 18, 2024

Aman has helped us, and several other staff. Helpful in fixing any issues or bugs with the membership app. We've found it suits our purposes for a custom theme on shopify. It has had the odd bugs, but the staff help us fix this when they come up.

Using app

4 months

Total reviews

1

Average rating

4.0

1 / 5 Share

June 29, 2024

The BOLD Member ship Liquid Installation guide is extremely disappointing. The instructions they provide often have significant coding discrepancies, with mismatched code and files that don't align with the Dawn theme. The only recourse is to contact their team for installation, which can take several days. I'm paying for a service, so why do I need to write code? Why doesn't the code match yours? And why do I have to wait 3-5 days? This is unacceptable

Store

My Store

Using app

About 1 month

All reviews

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