Rating

4.3

feedback

300

Reviews

chart

#2,275

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    2%
  • Less than a month
    25%
  • Less than a year
    47%
  • More than a year
    26%

Reviews Summary

The reviews for the Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include excellent customer service, quick responses from support team members, and helpful assistance in resolving issues. Users appreciate the app's functionality in managing membership fees and providing a custom theme on Shopify. However, negative feedback revolves around difficulties in installation, coding discrepancies, slow customer service responses, and bugs in the app that affect user experience. Some users also mentioned issues with the app not aligning with their themes and causing problems with customer accounts.

Highlights

Excellent customer service and quick responses from support team members
Positive feedback on app functionality in managing membership fees and providing custom themes
Difficulties in installation, coding discrepancies, and bugs affecting user experience
Slow customer service responses and issues with app not aligning with themes
Problems with customer accounts and dissatisfaction with the app's performance

Rating Breakdown

  • 5
    76% (228 ratings)
  • 4
    8% (25 ratings)
  • 3
    2% (6 ratings)
  • 2
    1% (4 ratings)
  • 1
    12% (37 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 19, 2024

Jade and Taylor were super helpful. Bold give brilliant support.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 15, 2024

Chintak quickly answered a question about membership fees that I have been searching hours for on my own. In case anyone else was wondering how to refund membership fees, you need to do it through Stripe. Thank you!

Using app

About 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Sept. 17, 2024

Chintak (CS Rep) was very fast to respond and knew his stuff. Great experience!

Using app

Almost 4 years

Total reviews

4

Average rating

5.0

4 / 5 Share

July 18, 2024

Aman has helped us, and several other staff. Helpful in fixing any issues or bugs with the membership app. We've found it suits our purposes for a custom theme on shopify. It has had the odd bugs, but the staff help us fix this when they come up.

Using app

4 months

Total reviews

1

Average rating

4.0

1 / 5 Share

June 29, 2024

The BOLD Member ship Liquid Installation guide is extremely disappointing. The instructions they provide often have significant coding discrepancies, with mismatched code and files that don't align with the Dawn theme. The only recourse is to contact their team for installation, which can take several days. I'm paying for a service, so why do I need to write code? Why doesn't the code match yours? And why do I have to wait 3-5 days? This is unacceptable

Store

My Store

Using app

About 1 month

All reviews

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