BOLD Memberships
Memberships App for Shopify
Rating
4.3
feedback
300
chart
#2,275
All reviews
Rating Breakdown
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July 18, 2024
Aman has helped us, and several other staff. Helpful in fixing any issues or bugs with the membership app. We've found it suits our purposes for a custom theme on shopify. It has had the odd bugs, but the staff help us fix this when they come up.
Jan. 5, 2024
We've had this app installed since 2020 and have generated over 6-figures in membership fees. Grateful for this app and all the support we've received from Bold. Note - we did have several issues with this app when we switched over to another theme that required a lot of back and forth to get the functionality right. Thankfully that is all behind us.
Thanks so much for your review! We appreciate your open feedback and are so happy to hear of your amazing growth! Our team will always do all we can to help when encountering bumps in the road. We hope you see much more success with Bold in the future! Thanks for choosing Bold!
Feb. 13, 2024
The customer service team and team of specialists supporting us while running the app absolutely deserve a 5-star rating. The app itself is really good but has a few areas, which we hope will still be improved. For example: 1) it is possible to sign-up for membership twice with the same email-address 2) it is not possible to specify exactly at what time member exclusive products will go live in the shop. 3) the app does not allow for the use of vouchers for members.
Thanks so much for your sharing your experience with our hard working support team. Your kind review really makes our day! Your feedback about Bold Memberships is extremely important to us as well and we take it very seriously. We appreciate you taking the time to write in with your review and your suggestions!
Jan. 24, 2022
There is a long way to go to make this app the go-to membership app for Shopify, but the prerequisites are all there due to the Bold team's great openness, availability, and support capabilities. I recommend using it also as an app to invest everyone in so as to make it the app that all Shopify merchants would like to have to start a Membership program on their stores. I hope Bold Membership will grow in the way the assumptions suggest.
Thank you for your thoughtful review! We are glad to be able to provide the support you needed and are also looking forward seeing your memberships grow! Thanks for choosing Bold!
July 16, 2021
Thanks for your Support on recurring Membership app, Hamza! I had an issue to show buy button on static page. Thanks for clarifying the issue.
June 30, 2021
The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed
June 3, 2021
Slightly confusing to get started but you soon figure it out and their email & chat support has been excellent when I've needed them! Especially Hamza! Thank you!
Appreciate the review. Kudos have been passed along to Hamza.
March 30, 2021
solid app but could really use discount codes for the memberships. Hamza is an excellent customer service rep
Thank you for your review and feedback ! We are so happy that Hamza provided you with excellent support.
Jan. 11, 2021
I had a few issues with this app but with the AMAZING help of Hamza he helped me solve all the issues I was having- he was very patient and got the job done. Now that its running smoothly hopefully the app will preform
Oct. 27, 2020
After a little struggle setting up, I received great support from Esha. She patiently walked me through the process and resolved my issues.
Thank you so much for your review. We are very happy to hear that Esha was able to turn your experience around and provide you with the help that you needed! Please don't hesitate to reach out should you require any more assistance.
Dec. 20, 2019
Kelsey was super helpful in allowing me to troubleshoot my access! The only thing that would make this app better would be to have an integration with my email system, so I don't have to export each member individually.
Hi there! We appreciate the review, and the feedback! I'll be sure to pass that along to our team. We're always looking for ways to improve our apps. We're happy to hear that Kelsey was able to help you out with troubleshooting! Don't hesitate to reach out if we can do anything else for you. :-)
Dec. 3, 2019
Eric at Bold Memberships was a pleasure to deal with and worked very hard to resolve any issues or questions I had.
Hi there! We're so glad that our app specialist, Eric, was able to work with you and get everything resolved and answered. We hope you continue enjoy using Bold Memberships! We're ready to help with anything else we can in the future. :-) Please let us know if you need anything else.
Aug. 9, 2019
Edit: Instead of deleting I wanted to edit my review as the first review was my true experience. However I must say the customer service has been outstanding. Miranda has kept me updated on changes and next steps as well as extended my trial period to give me a true trial period. The only reason I gave 4 stars and not five is the app is not easy to install for a non techy newbiew, but in reality thinking about its functionality one should expect it to be a little complicated. Right now I am pleased. Thanks BOLD team. Now I need to figure out the returns app with Bold...oh boy... 1st Review: Not going well so far I’m still in the 14 day trial period and I’ve only emailed back & forth about what they need to get started. First I sent an invite for staff account for one app, but it appears I needed to send another one for a different service with BOLD, then I needed to delete that one (or both, lost track) today I need to allow some permission for something. I might have 8 or 9 days left in the “trial”. You should probably start the trial once all the tech stuff is done.
July 7, 2019
So far I've had a good experience with this app. I love that I can hide/show pages to certain members and non-members, there's not a lot of apps I've found that do that surprisingly. Also, big thanks goes to Guri for helping me in the live chat when I couldn't figure out the best solution for what I was trying to do. He helped out tremendously so THANK YOU! :)
We're really happy to hear that you've been enjoying the features of our app so far! Showing and hiding pages to members/non-members is definitely a great feature. Live chat is an excellent way to get a quick response to general questions! We're really glad to hear that you were able to get such great help from our superstar Guri. :-) Please let us know if you have any other questions or comments about our apps; we'd love to help!
Oct. 26, 2018
Fast responsive, friendly, and quite painless communications. BOLD development team was able to quickly custom install both BOLD apps for my Shopify site. I am as yet to try out the functionality of the apps but so far, 5 stars on customer supports!
July 18, 2018
Overall happy and will use again. Installation: 5/5 easy (requires some knowledge of code) if you need help they get it done quickly for you! App interface: 4.5/5 easy to use (missing a couple key features, but they have a workaround for most) Customer Support: 4/5 They do not answer the phone! I would give 3 stars for this , but the saving grace was very friendly help through email and chat. (5/5 response time by email/chat) Other: Our template also used jquery that they didn't support, and they fixed it for us. I'm very pleased they took care of this for us :)
June 11, 2018
I've had some real problems getting the welcome emails to go out to new members but have just spoken to Pratiba on chat and she was so helpful! If they can get this sorted I would highly recommend the app.
Nov. 7, 2017
I got great help and service for the setup and a bit of customization which was great. Zachary from support was very helpful and responded very fast.
Feb. 1, 2017
Brendin was a huge help for us in a last minute pinch! It took a few phone calls and emails but once Brendin came into the loop it was resolved easily and quickly. He also gave us suggestions that we are excited to follow up on. Overall .. great experience!
Oct. 12, 2016
I booked a section for phone help. It past 30 minutes, and no one called and no update either. After several phone and email attemp to them, another agent called in about 1 hr later. It turns out the original agent had an urgent and left the office early. I am happy with the fix but still think a good support team should do better. As matter of fact, Shopify's support is alway great. The app looks good though.