BOLD Memberships

Jan. 5, 2024

We've had this app installed since 2020 and have generated over 6-figures in membership fees. Grateful for this app and all the support we've received from Bold. Note - we did have several issues with this app when we switched over to another theme that required a lot of back and forth to get the functionality right. Thankfully that is all behind us.

Feb. 13, 2024

The customer service team and team of specialists supporting us while running the app absolutely deserve a 5-star rating. The app itself is really good but has a few areas, which we hope will still be improved. For example: 1) it is possible to sign-up for membership twice with the same email-address 2) it is not possible to specify exactly at what time member exclusive products will go live in the shop. 3) the app does not allow for the use of vouchers for members.

Jan. 24, 2022

There is a long way to go to make this app the go-to membership app for Shopify, but the prerequisites are all there due to the Bold team's great openness, availability, and support capabilities. I recommend using it also as an app to invest everyone in so as to make it the app that all Shopify merchants would like to have to start a Membership program on their stores. I hope Bold Membership will grow in the way the assumptions suggest.

July 16, 2021

Thanks for your Support on recurring Membership app, Hamza! I had an issue to show buy button on static page. Thanks for clarifying the issue.

June 30, 2021

The bold subscriptions app is super useful. Also, their support team is quite responsive and always are there to help if needed

June 3, 2021

Slightly confusing to get started but you soon figure it out and their email & chat support has been excellent when I've needed them! Especially Hamza! Thank you!

March 30, 2021

solid app but could really use discount codes for the memberships. Hamza is an excellent customer service rep

Jan. 11, 2021

I had a few issues with this app but with the AMAZING help of Hamza he helped me solve all the issues I was having- he was very patient and got the job done. Now that its running smoothly hopefully the app will preform

Oct. 27, 2020

After a little struggle setting up, I received great support from Esha. She patiently walked me through the process and resolved my issues.

Dec. 20, 2019

Kelsey was super helpful in allowing me to troubleshoot my access! The only thing that would make this app better would be to have an integration with my email system, so I don't have to export each member individually.

Dec. 3, 2019

Eric at Bold Memberships was a pleasure to deal with and worked very hard to resolve any issues or questions I had.

Aug. 9, 2019

Edit: Instead of deleting I wanted to edit my review as the first review was my true experience. However I must say the customer service has been outstanding. Miranda has kept me updated on changes and next steps as well as extended my trial period to give me a true trial period. The only reason I gave 4 stars and not five is the app is not easy to install for a non techy newbiew, but in reality thinking about its functionality one should expect it to be a little complicated. Right now I am pleased. Thanks BOLD team. Now I need to figure out the returns app with Bold...oh boy... 1st Review: Not going well so far I’m still in the 14 day trial period and I’ve only emailed back & forth about what they need to get started. First I sent an invite for staff account for one app, but it appears I needed to send another one for a different service with BOLD, then I needed to delete that one (or both, lost track) today I need to allow some permission for something. I might have 8 or 9 days left in the “trial”. You should probably start the trial once all the tech stuff is done.

July 7, 2019

So far I've had a good experience with this app. I love that I can hide/show pages to certain members and non-members, there's not a lot of apps I've found that do that surprisingly. Also, big thanks goes to Guri for helping me in the live chat when I couldn't figure out the best solution for what I was trying to do. He helped out tremendously so THANK YOU! :)

Oct. 26, 2018

Fast responsive, friendly, and quite painless communications. BOLD development team was able to quickly custom install both BOLD apps for my Shopify site. I am as yet to try out the functionality of the apps but so far, 5 stars on customer supports!

July 18, 2018

Overall happy and will use again. Installation: 5/5 easy (requires some knowledge of code) if you need help they get it done quickly for you! App interface: 4.5/5 easy to use (missing a couple key features, but they have a workaround for most) Customer Support: 4/5 They do not answer the phone! I would give 3 stars for this , but the saving grace was very friendly help through email and chat. (5/5 response time by email/chat) Other: Our template also used jquery that they didn't support, and they fixed it for us. I'm very pleased they took care of this for us :)

June 11, 2018

I've had some real problems getting the welcome emails to go out to new members but have just spoken to Pratiba on chat and she was so helpful! If they can get this sorted I would highly recommend the app.

Nov. 7, 2017

I got great help and service for the setup and a bit of customization which was great. Zachary from support was very helpful and responded very fast.

Feb. 1, 2017

Brendin was a huge help for us in a last minute pinch! It took a few phone calls and emails but once Brendin came into the loop it was resolved easily and quickly. He also gave us suggestions that we are excited to follow up on. Overall .. great experience!

Oct. 12, 2016

I booked a section for phone help. It past 30 minutes, and no one called and no update either. After several phone and email attemp to them, another agent called in about 1 hr later. It turns out the original agent had an urgent and left the office early. I am happy with the fix but still think a good support team should do better. As matter of fact, Shopify's support is alway great. The app looks good though.

Feb. 10, 2016

The app is well put together but could use a few upgrades which I'm sure the bold team will be working on. So far it seems like it will do what I need it to and I look forward to updating my review after bold continues to update the app and I get more use out of it. I can't say enough nice things about the bold customer service team. They are very quick to respond and helpful.