BOLD Memberships

Jan. 30, 2024

Their customer service is really bad. They sent an email instructing me to reply back to the email after I completed a step. I then receive an email chastising me for sending them an email.

Oct. 16, 2022

Would give 0 stars if I could. Terrible app, terrible support, they have made a mess of my store and cost me so much $. Their "developers" are clowns and their customer support is a joke they will only tell you pre-scripted answers. DO NOT USE ANY APP FROM BOLD. The apps will never work and when they don't they will just blame it on your theme, other apps, the weather, or any other random stupid excuse they can think of

Oct. 16, 2022

Worst experience ever! The apps stopped working and generated damage on my website, then they sent a message saying that they had a problem and would probably display the wrong prices for the customers.

April 27, 2022

App is buggy.. any time you add new products to your store the customer tags reset/disappear and all the customers get locked out of their accounts. Very frustrating and took a long time to figure out why.. we lost several customers over the years and they offered no solutions so we had to find alternative options.

Feb. 14, 2022

I was not happy with the membership app. Customer service was not good at all and very slow to respond.=. For over 2 years now we had trouble with the app. The app had different information than what stripe had on their account and we could never rely on what bold app said. We tried to get it fixed but it never worked correctly and then when we went directly to stripe you guys erased all the recurring payments on stripe and untagged all my customers. I was also getting charged 1% more by using your app then going directly through stripe + the membership fee. I don't recommend this app to anyone and if you want to use an app like this you should go directly through stripe. All you do is copy their codes into your page that you want to charge.

Jan. 27, 2022

This app will not work with any modern themes. Over 2 years since Shopify deprecated the 'include' tag and Bold havent bothered to update their theme.

Sept. 24, 2021

I launched my website a few days ago and the discount price appears on the cart but when people go to checkout the member price is not there but just the regular price. My customers are complaining and I needed help ASAP. BTW THE PROBLEM HAS NOT BEEN SOLVED.

Jan. 21, 2021

I've been using this app for 9/10 months, its ok apart from lots of my customers are randomly having their tags removed from their email accounts. As they need this to access the content they have paid for its having a very bad effect on our reputation. I've spoken to Bold about this before and they haven't found a solution. I've also spoken to shopify and shopify experts on numerous occasions and they all say its the Bold app causing the problem. I'm now forced to look for a better alternative as I can't grow my business knowing that this problem will persist.

Jan. 8, 2021

Terrible App, on top of Paypal problem, styling also doesn't change immediately, it takes a day or two if you change the color or font!!! It take time...bcs it is marinated to be cooked!!!! SO STUPID!!! and SO FRUSTRATING!!! Have only one App but FUNCTIONAL!!!

Nov. 10, 2020

Terrible app, generates a lot of problems with customers that they make a PayPal claim and after many cases, your paypal account finishes banned.

Sept. 28, 2020

I would personally avoid if you can. Not quite sure how it has such great reviews... Not only is the customer support terribly slow but the app does not even allow you to use your themes checkout. It instead creates an unsightly checkout experience with way too many steps involved thus reducing the likelihood of a customer even purchasing a plan.

Sept. 2, 2020

After 3 days of waiting for the first response, a guy from support named "Bhumi" responded, I literally replied to him in minutes, after that he replied back in 2 days... I need fast support because this App is not working and not showing content for members only and they keep unsubscribing.

Sept. 21, 2020

READ BEFORE INSTALLING - Information is power. If you value the time and energy put into your membership program look for another app. We've had a crippling tech issue with Bold Membership for over a week with no resolution or communication to update the status. Luckily we are in a beta test phase so aren't dealing with hundreds of furious customers who cannot access the membership they paid for due to the membership access page not loading due to a coding glitch with the app. If we were up and running at full capacity our business and reputation would effectively be in the gutter and all progress was undone. Also, be informed that when someone signs up for a membership using the Bold Membership app plug-in a new order in Shopify is not created therefore will not trigger certain automation that really leverages the efficiencies the Shopify platform offers. Circling back to the first issue. Please read for yourself the last communication with the Bold Customer Support Team (redacted info appear as '-----' for privacy): Sep 17, 2020, 11:35 CDT Hi -----------, Thanks for responding back. At this point of time, I have no idea of what could be causing this but several other merchants have reported this and that is why this was escalated to our developers. For now, I don't have much information on my end but as soon as we get more information, we'll reach out to you! Cheers! ---------- Bold Commerce Merchant Success That was September 17 and we have heard nothing since meanwhile our entire business is hanging in limbo. Clearly, their prioritization of issues in the Bold Membership app isn't as pressing as other issues in their more popular apps. Their customer support has always been very helpful and this isn't a reflection of their customer support agents as they are just the middle people. Also, what got my attention initially when researching membership apps was the number of positive reviews the app had compared to competitors. However, after installing the app and working with their customer support on numerous smaller issues it became apparent how they had amassed so many positive reviews. On at least two occasions I can recall they concluded our live chats by saying a statement like "we are having a contest to see which customer support agent can get the most positive reviews, will you leave a review?" In good faith, most people will leave a positive review. All the information provided above is factual therefore use it to advise your judgment to partner with Bold Memberships. [UPDATE] Immediately after posting this review their Sr. Lead of Merchant Success contacted me attempting to rectify the situation. My response is below: Hi ------, Thank you for the offer but I will kindly decline. I've already invested far too much time on this issue. I stand by my review. We have deleted the app and are moving forward in a different direction. Regards, ---------

Feb. 20, 2020

Do not use this program or any other program by BOLD. They had a glitch in the system and unsubscribed all my monthly subscribers. Over 80 members to be exact and 8 months of work down the drain. Not to mention zero support from these people. I’m taking legal actions against this company for the financial damage they caused me.

Oct. 19, 2019

Your app is tough to understand. I've makes some tests and nothing works. And I don't talk about the installation. Dude, we are not coders or experts. Make your app more simple. I will not use it anymore.

June 14, 2019

Expectations not met. After being passed around like a trash that not one person wants to deal with we have got no further with this company. It has been over 10 days and we haven't had any progress. Dealing with a new person on every email we reply to is just ridiculous. This company should not have so many apps but just focus on doing one thing well. All it would take would be one person just to spend some time with us so we can resolve our issues. Little faith in working together long term.

April 23, 2019

I used the app to charge my VIP membership customers yearly. The Bold spe MO" is good apps horrid cust service." Its always a horrible experience . We increased our membership cost. Did not want old members affected- just new members charge the new price. Well our current members got a letter - stating they had 30 days to accept the new terms or their membership would cease. ( yes the one they paid for in full-- and who had 10 11 12 months remaining that they paid for) This should have been easily solved with a call- one email....But the way Bold works is you have to Beg to get a call--they say they will solve-- they email 24 hours later --- you respond then wait 24-48 hours for that answer.....then they respond and you respond and wait another 24-38 hours for their response. Its been over 14 days and my few clients ( imagine if it was hundred or thousands-- ) followed Bolds Solution and they are seeing that THEY HAVE TO PAY..... STILL even those that signed up 2 months ago for the full year AND PAID. I reached out urgently again last night .....Its been a full work day- its almost 530 NO Response. Its simply not worth the having to deal with my clients on this issue for weeks . They right to be upset....and so are we . Heres my advice make your "VIP membership " a product with yearly recurring subscription. Since Im losing my current customers -- and must refund. Thats our start over plan for now.

April 2, 2019

I haven’t received any help what so ever although have been trying to contact somebody for the last 3 days. Will gladly change this if someone gets back to me.

March 19, 2019

Tried to get help, but never replied my message. Will never deal with these guys anymore. Thank you.

July 31, 2018

HORRIBLE, never worked! This is app couldn't even download. It's been a nightmare