All reviews

Rating Breakdown

  • 5
    76% (226 ratings)
  • 4
    8% (24 ratings)
  • 3
    2% (6 ratings)
  • 2
    1% (4 ratings)
  • 1
    12% (36 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 8, 2024

I was in an extreme hurry to get the BOLD membership App running on my Shopify store, therefore I contacted the support team 3 times in 24h and they all were extremely kind and made it possible to launch my webpage with the membership I wanted in time!

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2024

Irfan is the best rep at Bold, if you’re lucky enough to get him, no one else helped for weeks — Irfan fixed 6,700 product errors in less than 24 hours. Irfan is amazing! Thank you Bold.

Store

Farm2Me

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

We are so glad to hear that Irfan was able to help you so effectively! We will be sure to pass along your kind words to him. Thank you for your feedback!

5 / 5 Share

Dec. 28, 2023

Great Support

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great review! We are glad to hear that our support team was able to assist with your inquiries. Thanks for choosing Bold!

5 / 5 Share

Dec. 7, 2023

Awesome customer service! I've never seen more helpful people than here.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your kind words! Our support team will be thrilled to hear your review. We are always here to help! Cheers!

5 / 5 Share

Nov. 23, 2023

I have not implemented the membership offering yet, but I did get everything set up tonight with Brysen. He went above and beyond what my expectations were to make sure that not only things looked how I wanted but were in the proper places also. He was kind and patient with me and I couldn't be more grateful!

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for the great review! I'm glad that I was able to help during our conversation earlier.

5 / 5 Share

Sept. 25, 2023

It took quite a while for the app to connect properly, and it was a long process, but thanks to the entire BOLD team, we were able to start a great service. Thank you very much for your dedicated support in resolving the errors over a long period! We've only just started using it, but we wanted to express our gratitude by leaving this review. Please let us share how things are going, including the results, in a month. Thank you, and we look forward to working with you in the future.

Using app

3 months

Total reviews

19

Average rating

5.0

Developer Reply

We are so happy to read your kind review. Thank you so much for writing in and sharing your experience. Our support team is always happy to help. We look forward to working with you in the future as well!

5 / 5 Share

Sept. 21, 2023

Esha was very helpful and escalated my issue so that Tier 2 could resolve it.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for your positive review and thanks for choosing Bold. We are so glad to be able to help!

5 / 5 Share

Sept. 6, 2023

It's a great app to help simplify business and earn more capital.

Using app

Over 4 years

Total reviews

3

Average rating

4.7

Developer Reply

Thanks so much for your kind review! We are so glad to hear that Bold Memberships is helping you earn more. This just makes our day!

5 / 5 Share

April 13, 2023

Very good support team - dealt with every single one of my requests and tech issues within 24 hrs. great team great app. Thanks

Using app

7 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review, this is the kind of support we strive to give. Our mission is your success! Thanks for choosing Bold!

5 / 5 Share

April 11, 2023

Excellent product & team. Solid reliable & fast support. Recently updated to a Shopify 2.0 theme after 3 years of using their service, seamless migration. Thank you BOLD! Cheers, Daniel Founder & Editor Classics Magazine classics-magazine.com

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We are so glad to hear our team was able to get you set up on your new theme quickly. We appreciate the positive feedback and your continued loyalty! We are here for you whenever you need us! Thank YOU for choosing Bold!

5 / 5 Share

March 22, 2023

I'll be honest - I have experienced a few technical issues with the Bold apps (about 5 issues over the period of 3 years - not bad). But at the end of the day they do exactly what I need for my business and I have not found a better option. WHAT SAVES THE DAY IS THIS: The customer service and the live chat are tremendous. They are extremely helpful, quick, knowledgeable, and have helped clear up my issues every single time. They are also very pleasant to speak with even though sometimes I'm sure I have been less than pleasant myself. Highly recommend, especially due to the great customer service.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind review. This really made our day! It is exactly what we strive for. Our team is always here to help with anything you need, whether it's setup help, or a bump in the road, we are always happy to help! Our mission is your success. Thanks for choosing Bold!

5 / 5 Share

Jan. 24, 2023

They have excellent customer service. Every time I've entered a chat looking for assistance with getting code set up, they have been very informative and assure it gets taken care of.

Using app

7 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind review. We're so glad to hear of the great experience you've had with our support team. We are always happy to help our merchants when facing any roadblocks. Thanks for choosing Bold!

5 / 5 Share

Oct. 4, 2023

I use this app on my other store and it started off causing many problems however we discovered this was because it never installed correctly once we got to the bottom of this and their support fixed it, it worked fine. Great app.

Using app

About 1 year

Total reviews

1

Average rating

1.0

Developer Reply

Thank you for taking the time to write in with your feedback. We apologize for the delay in communication. I can confirm our team has responded and is happy to help with the install. Please keep an eye on your inbox for our message. We are always happy to help!

5 / 5 Share

Nov. 2, 2021

Jusqu'à date c'est vraiment une application sympa! Je l'aime bien et le service a été rapide quand j'ai eu besoin.

Using app

9 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your kind review! We are so happy you chose Bold!

5 / 5 Share

Aug. 28, 2021

Although I was worried about my English, I managed to publish my plan. Esha was always polite and quick to respond to my questions. How reassuring it must have been. Thanks, Esha, I appreciate it.

Using app

Over 2 years

Total reviews

1

Average rating

5.0

Developer Reply

Appreciate the review! Kudos have been passed along to Esha. Thanks for choosing Bold.

5 / 5 Share

Aug. 22, 2021

This App is excellent. Take the time (30 minutes) to get familiar with it and it will exceed your expectations. Also, if you are hung up on anything, work with Bold Support through their online chat. They are very responsive and helpful.

Using app

11 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind review. We are so happy that you are enjoying the app, we are always here to support in anyway we can!

5 / 5 Share

Aug. 10, 2021

So far so good! Installation was extremely fast and I can't wait to dig in and utilize the functions.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! We are excited for you to start using the app. Thank you for choosing Bold.

5 / 5 Share

July 26, 2021

The ease!! I had an issue this afternoon, reached out and within a min someone was available to help. It was user error lol, but Kristopher was kind, patient and super helpful. Thanks Kristopher for making this easy!

Using app

10 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for the kind review! We're so happy that Kristopher was there to assist you. Thank you for choosing Bold.

5 / 5 Share

June 28, 2021

Bold Memberships does all that we want it to and more! Hamza and Esha were able to troubleshoot any issues we had with the set up. We are up and running now after their great work. Would recommend!

Using app

About 2 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your review. We are so happy that Hamza and Esha were there to help you with your issues. Super excited that you are up and running, thank you for your recommendation!

5 / 5 Share

June 24, 2021

Great app, Hamza does a great job with the support too. At first it's challenging to set up, but once it's running, it's great. My only ask is: Could improve the widget design.

Using app

11 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you kindly for the review and for the feedback. We are so happy that Hamza was there to support you with the app. Thanks for choosing Bold!