Casa Subscriptions App
Create subscriptions to regularly purchased products
Rating
4.9
feedback
141
chart
#1,897
All reviews
Review RSS Feed
Jan. 6, 2024
I had a very specific need for my meal delivery company that no other subscription apps were able to help me with. I needed weekly customizations to customers orders. I got an immediate response from customer service when I reached out. We worked together on a solution for my business that was able to help me finalize my website. I highly recommend this subscription app and I'm glad I found them.
Jan. 3, 2024
I just had the very best customer service experience! The agent replied to me right away and went above and beyond to help diagnose my problem. Not only that, she took the time to remain on the call and assist me further to ensure my issue was entirely resolved. I highly recommend and am very pleased with the service I received!
Dec. 20, 2023
Support for this app has been very responsive and helpful. I really appreciate their willingness to work with me and customize certain aspects of my client's sites. Thank you!
Dec. 16, 2023
Bheem was an amazing support while I struggled with setting up my monthly subscription. Patient, kind, understanding and knowledgeable. So thankful for the technical support.
Dec. 10, 2023
Bobby was amazing and very attentive he helped me get my subscription up and running.
Nov. 30, 2023
customer support has been great in dealing with any issues ive had so far, in a very prompt and effective manner. the app itself is straight forward to use, and has several customisable features, making adding subscription options to a website easy.
Nov. 27, 2023
Customer Service was extremely helpful and willing to jump on a quick video call to solve all of our needs! Highly recommend this app.
Nov. 26, 2023
Love the customer service. Fast acting. Subscriptions work perfectly. They made the adjustments that needed to be done. I highly recommend
Nov. 22, 2023
very good helpline and support. no comments on the app as have just started integrating it. thank you purvi.
Nov. 22, 2023
We had a conflict with one of Shopify's themes and the Casa plugin. Turns out it was an issue with the theme code and not with Casa at all. Their customer support still helped me sort out the issue, and even edited my theme code to make it work. They went above and beyond.
Nov. 21, 2023
Support is very quick and helpful, whenever I need help they suggest a thorough zoom call, helping answer all my questions.
Nov. 15, 2023
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season. I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you. I've messaged you again to let me have a look. Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly. I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck. Regards
Nov. 15, 2023
Support helped me immediately with my problem and went above and beyond to solve it. Thank you!
Nov. 9, 2023
Sam was terrific in setting up the subscription for our live blackworms so that our customers can receive a regular supply of blackworms for their fish.
Oct. 27, 2023
Excellent, efficient customer service! I'm so impressed with the chat. I spoke with Bobby, who was able to quickly solve my issue. Great app, even better customer service!
Nov. 17, 2023
I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue. Regardless of how good this app is - support is critical in the selection of any app. Note that I have moved to Seal Subscriptions and am live on this app.
When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts. We should have informed you that we're working in the background, but I have been trying to contact you since that day. I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.
Oct. 13, 2023
Efficient customer service, fast replies, and detailed help via either telephone or screenshots service.
Store
My Store
Using app
35 minutes
Sept. 22, 2023
Admin :Shubhankar est excellent garder le précieusement et promotion en vue
Store
Ma boutique
Using app
7 days
Oct. 4, 2023
There are definitely some areas of improvement Casa Subscriptions could have. I offer produce subscription boxes and my customers need to be able to add and delete additional items they would like to purchase each order. Subscription should repeat based on the delivery date, not the date they started. We should have the option to charge a customer in advance vs the day of the delivery. I modify the customers next billing date as soon as they sign up so they know when their order ill arrive, but i take the risk of not getting payment since its not paid before hand. Oh, and I am not sure if this is new or not, but I just saw there is now a 3% transaction fee. I am already paying almost 3% credit card fees and this jumps me to almost 6% in fees per transaction...
Sept. 18, 2023
Thanks to Bobby I was able to be up and running with minimal effort. Bobby is very knowledgable and easy to work with. Thanks to Bobby.