Casa Subscriptions App
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very good helpline and support. no comments on the app as have just started integrating it. thank you purvi.
We had a conflict with one of Shopify's themes and the Casa plugin. Turns out it was an issue with the theme code and not with Casa at all. Their customer support still helped me sort out the issue, and even edited my theme code to make it work. They went above and beyond.
Support is very quick and helpful, whenever I need help they suggest a thorough zoom call, helping answer all my questions.
We are on the free plan but pay the $3 for "Priority support and unlimited email". This was after our 14-day trial. Sometime around early November, the app no longer displays subscription discounts on the cart or at checkout. Support, while responsive, says: "Let me connect with my team and provide you with an update." This was 6 days ago.
I understand that you're having problems with the discount. There was a message from Shopify about the discounts needing to be fixed for your store. Not because of our app, and I requested times to give us time till Monday due to the festive season. I also contacted you on your live chat of the store, requesting the same. I would appreciate it if you let us look at what's been causing the problem with your store; waiting to hear from you. I've messaged you again to let me have a look. Update: I see that you've moved to another app, and you're still facing the same discount problem because it's NOT AN APP'S problem, as I told you earlier. It's concerning your store needing an option to set up discounts properly. I still request you to let me look and see what's happening. I've been trying to contact you but have had no luck. Regards
Support helped me immediately with my problem and went above and beyond to solve it. Thank you!
Sam was terrific in setting up the subscription for our live blackworms so that our customers can receive a regular supply of blackworms for their fish.
Excellent, efficient customer service! I'm so impressed with the chat. I spoke with Bobby, who was able to quickly solve my issue. Great app, even better customer service!
I am looking to replace Recharge and installed Casa Subscriptions. I was not able to get it to work and was not impressed by support - my issue was reported to development - but not fixed within timeframes promised. Nor did they communicate with me to let me know that they had an issue. Regardless of how good this app is - support is critical in the selection of any app. Note that I have moved to Seal Subscriptions and am live on this app.
When a customer came, we needed proper payment information. So, we built a complete system to manually migrate by creating contracts. We should have informed you that we're working in the background, but I have been trying to contact you since that day. I request you to re consider and make this right, and you'll have the migration done in a couple of hours, let alone days. We have migrated several customers from REcharge without any problem at all.
Efficient customer service, fast replies, and detailed help via either telephone or screenshots service.
There are definitely some areas of improvement Casa Subscriptions could have. I offer produce subscription boxes and my customers need to be able to add and delete additional items they would like to purchase each order. Subscription should repeat based on the delivery date, not the date they started. We should have the option to charge a customer in advance vs the day of the delivery. I modify the customers next billing date as soon as they sign up so they know when their order ill arrive, but i take the risk of not getting payment since its not paid before hand. Oh, and I am not sure if this is new or not, but I just saw there is now a 3% transaction fee. I am already paying almost 3% credit card fees and this jumps me to almost 6% in fees per transaction...
Thanks to Bobby I was able to be up and running with minimal effort. Bobby is very knowledgable and easy to work with. Thanks to Bobby.
Very helpful and patient. I had multiple issues and they were very attentive to my needs. Very supportive!
Very easy to use! Great App so far!!
very good service!!! thank u sam and bobby! greetz ali
The Casa Subscription app is a game-changer! It seamlessly integrates with my store, making recurring billing a breeze. The user-friendly interface simplifies setup, and the robust customization options cater to my unique needs. It's a must-have for any e-commerce business looking to boost customer retention and revenue Great Plan made for Subcription . Easy To use and comfy .. Great service on describing the thing to implement on shopify store ....
Bobby was a great help, wonderful customer service!
Unbelievable support. They walked me through adding a subscription. Really great!
Excellent and very prompt customer support online, for setting up what seems to be a very effective app. The personnel are extremely helpful and easy to contact.
Easy set up and I had a customer service rep reach out to me to assist with the set up. The set up of the app was easy enough for me to walk through by myself, but she was able to check out my work and provide feedback.
Great service and instant response from the team. Amazing product for free. They patiently walked me through my issue setting up the subscriptions. Thanks guys!
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