Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#864
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
2%
-
Less than a month
16%
-
Less than a year
49%
-
More than a year
32%
Reviews Summary
The reviews for this Shopify app are quite mixed. On the positive side, many users praise the excellent customer support provided by the team, with specific mentions of helpful and efficient support agents such as Irene, Jessa, Kevin, and Katherine. Users appreciate the quick responses, patience, and willingness of the support team to go above and beyond to resolve issues. The app itself is also commended for being user-friendly, packed with features, and easy to set up. Additionally, some users highlight the ability to customize HTML and CSS, making it versatile for their needs. However, on the negative side, there are complaints about the app's pricing structure, with some users finding it potentially expensive and complex, leading them to consider other options.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 20, 2024
A very useful plugin that can help you achieve quick referrals. Roj helped me a lot in the whole process. Very considerate expert guidance.
Thank you so much for this generous feedback! I really appreciate it. I am here anytime you have questions. :) - Roj
Nov. 8, 2024
Innah was extremely helpful and resolved the issue straight away!
I'm glad to know I was able to resolve your concerns. Feel free to reach out anytime you need help. - Innah
Oct. 30, 2024
WARNING: Absolute SCAM! Do Not Trust This App! We installed this app on our international store as a trial, but when we tried to cancel over a year ago, the process was a nightmare. Not only did they make it incredibly difficult to even contact customer support (we had to reinstall the app just to reach them!), but they also continued to bill us for an entire year without our usage even after we requested cancellation and that was over a year ago. After expressing our frustration, they further retaliated by suspending our account to prevent us from posting any negative reviews. This is, without a doubt, the worst customer service experience and the most deceitful Shopify app we have ever dealt with. Stay away if you value your time and money!
Hello Mira, Thanks for the feedback, it provides an opportunity to clarify a few key points. Over a year ago, we provided cancellation instructions as requested, though recent activity logs show these went unread until recently, which led to continued billing. Support has remained available via multiple channels, and your account suspension was solely to prevent further charges, not to restrict reviews, which Shopify independently manages. Also want to thank you for this experience as it has allowed us to further improve our processes to help protect merchants from potential user neglect. Since you created a new account to leave this review, please ensure it’s canceled if not needed to avoid any similar situation. - Jaime
Oct. 28, 2024
The support is really helpful and efficient in solving my problem.
Thank you so much for this. I really appreciate it. Please reach out anytime you need help. - Riz
Oct. 28, 2024
Referral Candy is great. They are very quick to respond to any inquiries and are eager to help. Jessa was very courteous, knowledgeable, and professional on our onboarding call today. I highly recommend this app!
Thank you so much for your kind words! It was a pleasure to have assisted you. :) - Jessa
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more