Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#648
All reviews
Review RSS Feed
Oct. 2, 2025
Great app with good custom feature Lets do better by the widgets Overall, good functionality
Thanks so much for sharing your thoughts! I’m glad to hear you’re finding the app and its features useful. I also appreciate the note about the widgets, we’ll reach out to get more details so we can improve your experience further. Hopefully, with those refinements, it’ll feel even better for you moving forward. :) - Roj
July 15, 2025
We are busying using Referral Candy to scale our Refer a Friend campaign. We have been very impressed with the development support and availability to get us up and running, and look forward to launching the campaign soon! Jon and Innah have been particularly attentive to us, which we truly appreciate!
Thank you so much for your kind words and for recognizing our support team. We're thrilled to hear they've been helpful in getting your campaign up and running. As you prepare for launch, feel free to let us know anytime you need assistance, I believe you have an open case with Jon. We're here to ensure everything runs smoothly and that you’re fully satisfied with your ReferralCandy experience. - Dwight from ReferralCandy
Oct. 3, 2023
I'm in the process of setting up my first campaign with Referral Candy. Currently, some of the issues I've had will be solved with some planned updates they will be doing (right now, only one campaign can be active, and other non-active campaigns can't be edited while the campaign is active). Once this is solved, that will help. I chatted with Jon, and he was very helpful in providing direction for a "workaround" as well as alternative ways that I can solve the hiccups in the campaign set up. Thank you Jon.
Thank you so much for this helpful feedback. We have also raised your concern with our product team. Please do let us know if you need anything else and we will be glad to assist you. :) - Jon
May 10, 2023
Has lots of great tools. Recent update allowing it to work with Subscriptions was really key for us, so I'm glad they've added it. Email templates are slick and look nice. And Innah in customer service was very patient and thorough in helping us work through the integration.
I'm glad that our new features suit your business needs. Thank you for this awesome review. :) - Innah
April 21, 2023
Good application! Handy to be able to give cashback and not just a coupon. If there are any questions, customer service is quick and clear. We had questions about making the widget visible on one of our pages, and JC helped us a lot
We always strive to provide the best service to our customers and we're so glad that you appreciate it. Let us know anytime you need help. :) - JC
April 19, 2023
The app has some quirks and user interface issues that caused me to reach out to support, but Katherine was able to help me diagnose and resolve the problems.
It was a pleasure assisting you with your concerns, and thank you for this review. :) - Katherine
April 13, 2023
JC was very helpful today, clearly explaining all the features of the app. The app itself haven't tested properly yet
Thanks for the review! Just let me know if you need assistance! - jC
March 24, 2023
Getting support with issues is a bit clunky as you have to email the team. But once they receive the message it works fine. Jon was very helpful and resolved my query on time.
Thanks for the review! I'm glad I was able to assist. Just let us know if you have questions, we're here for you! - Jon
March 14, 2023
Set up for things like this never go as smoothly as you'd hope. Everyone's business has nuisances. Referral Candy's support has been super helpful and patient with us. Thanks to Katherine and Jessa.
Thank you for the review! It was a pleasure assisting you! - Karen and Jessa
March 9, 2023
The support team is really hands on. Jessa has really helped us launch our programme successfully. Whenever I have needed one on one attention and assistance, I have received it. I am quite positive about the results we will see from partnering with Referral Candy.
We are so grateful for your awesome feedback. Thanks again and please reach out anytime you need help. -Jessa
Jan. 18, 2023
Just going through the onboarding process and Lorraine has been very helpful. Only giving it 4 stars because we haven't tested the app out fully yet. Will update if it proves to be what we're looking for.
Thank you for the review! Please feel free to contact us again if you need help! - Lorraine
Jan. 10, 2023
Katherine with support is awesome! She was super helpful, as the app itself is not very intuitive to set up. But we'll see how it goes once it's activated!
Thank you for the review! Let us know if you have further questions - Katherine
Jan. 5, 2023
Pretty straightforward to use. I am still a little confused with the Klaviyo integration. Still a little too new to see any real results yet. Customer service is top notch, and always very quick to reply. Katherine has been extra helpful.
Thank you for the review! Let us know if you need assistance! - Katherine
Nov. 24, 2022
The support of Jon is super. The app does what it says, and has the best options compared to others if you look for a referral program. For our business it turns out not to be marketing tool we need. But I am glad we tried.
We are also grateful that you tried our services and looking forward to seeing great results on your referral program. - Jon
Nov. 21, 2022
Excellent customer support. The app was simple to configure and works well with no issues. My only suggestion would be have the app create its own folder for the coupon codes
Thank you for review and the suggestion! We appreciate it!
Nov. 16, 2022
Excellet support. I was having a hard time figuring our how it all works and support was there to guide me.
We appreciate your review! Just hit us up whenever you need assistance - We are here to ensure you have an amazing experience with the app!
Oct. 26, 2022
J'utilise cette application depuis plusieurs années, ça fonctionne bien, le programme de parrainage est efficace. Seul souci : c'est cher
Hey there, thank you for being with us for over 3 years! One of our Success Managers will reach out to you so that we can better understand your needs.
Sept. 12, 2022
The app can be tough to figure out, but the chat feature has been amazing! I worked with Katherine who answered each and every question I had; she was beyond helpful in getting everything sorted out.
Thanks for writing a review and we hear you. Our success manager, Katherine, sent a follow up message to address any concenrs you may still have. We look forward to speak with you again. :)
Aug. 30, 2022
App support is too good but in app you need to give the more feature like where we want to show that pages and popup these kind of option if you give so it's more easy to integrate.
Thank you for the review and feedback. Feel free to contact us whenever you need assistance!
Aug. 17, 2022
The setup is not ideal, took us a few weeks to get it up and running but the service was great. Cris @referralcandy is a trooper.
Thank you for your review! Don't hesitate to hit us up whenever you have questions! _ Cris