Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#851
All reviews
Rating Breakdown
Review RSS Feed
April 12, 2023
J.C. provided excellent customer service and overall I have no complaints about the referral program.
Thank you so much for writing a review. I really appreciate it. I was glad to have assisted you with your concerns. :) - JC
April 12, 2023
Genial la asistencia por el chat, resolvieron mi duda y ayudaron a configurar todo correctamente. Por cierto, me atendió JON ;)
Thank you for your review! It was a pleasure assisting you! - Jon
April 7, 2023
JC was very friendly and helped me understand the app, and explained all the settings. Now I need to get everything working. He left me an email to contact him for follow ups. I am happy.
Thank you so much for this awesome review! Please get back to us anytime you need help. :) - JC
May 29, 2023
Support was more interested in getting me to write a review than solving my issues. Sending the standard request about 4 times while I still had many questions. Now while I didn't leave a review for the 4 times mentioning I would like the app WORKING first, they don't seem to respond for days on end and skip over questions that are in an email, very annoying UPDATE: Issues solved
Thank you for the feedback. We understand how these requests could get annoying at times. Our engineers are already looking into your most recent concern and a Customer Success Manager will get in touch with you to ensure your that our app is working for you,
April 5, 2023
Ok seriously Jon is super awesome and helped out so much with integrating this app into our online store 10/10 go talk with JON he's got your back on any problem
Hey! Thanks for the review. Real splendid. I appreciate it! Hit us up any time if you have other concerns. - Jon
April 5, 2023
I must say, it was an amazing service! the customer service is top notch, always friendly and responsive. Any questions we had were answered quickly, and even provided extra help whenever we needed it. 10/10 would recommend Jon at ReferralCandy!
Thank you for this review and that recommendation! Much appreciated. Let us know if you need any help! - Jon
April 3, 2023
Lorraine has been super helpful and patient with my issues faced. She had followed up timely and effectively via emails and reminders.
I appreciate the review! Please feel free to send us a message whenever you have questions. - Lorraine
April 2, 2023
Jon has been great, answered all the questions as we are new to this app. Appreciate it. Thank you Jon.
It was a pleasure helping you with all your concerns. Thank you as well for writing this review. - Jon
March 30, 2023
great customer experience, and if you set it up in your emails easy to get an ROI. Don't expect overnight results, but it builds over time. Great to work with JC (from the RC team), always there when i need him.
We are so excited to see amazing results in your referral campaign. :) - JC
March 30, 2023
It took a little time to get up and running, but Jessa was super helpful in helping us work through some of the technical issues (we wanted to use it for Recharge, so it was a bit more of complex integration).
Thank you for being so patient while we're working on setting up your campaign. All the best! :) - Jessa
March 30, 2023
JC was really helpful with the walkthrough and setting up of the product. Looking forward to use the product :)
It was a pleasure helping you with all your concerns. Thank you as well for writing this review. - JC
March 30, 2023
Lorraine was super helpful and friendly! Resolved me issue fast and efficiently. Thank you!! We appreciate you.
Thank you so much for being awesome as well and for this great review! :) - Lorraine
March 30, 2023
Lorraine was amazing helping me with questions bothering me and answered my questions promptly! Thank you Lorraine
I am so glad we have sorted out all your concerns and thank you as well for this review. - Lorraine
March 29, 2023
So far so good, I just signed up and needed a little clarity on a feature. Customer service was very quick in response and that's important to me.
It's my pleasure helping you out today! Let us know anytime you need assistance. - Lorraine
March 28, 2023
Referral Candy is awesome. Customers can just start sharing, saving them the trouble of signing up. The after-sales service is also impeccable, Cris helped a lot.
You were a delight to work with. Thank you so much for this review. :) - Cris
March 23, 2023
Easy to install and set up, support was fantastic from Jessa too. We've not had any referral orders yet but we are just getting started.
I appreciate the review! I'm excited for your referrals to start flowing in! Let us know if you need assistance! - Jessa
March 22, 2023
Super Support. Er hilft schnell und kompetent weiter. Die App ist einfach zu bedienen und schnell eingerichtet.
Thank you for your review! We're happy to have been able to assist! Reach out any time if you have further inquiries! - Jessa and Ines
March 22, 2023
Very good, have used for years and is now a predictable revenue stream for the business. Customer support is fast and responsive and would recommend to any new or existing store to increase referral sales.
I appreciate the review! It's always been a pleasure assisting you!
March 21, 2023
Great customer service and simple app - Cris was lovely and very quick to help answer all of our questions!
Thank you so much for taking the time to write an awesome review. I appreciate it! - Cris
March 20, 2023
Great app and amazing support from JC and Jelson to help me get the most out of it and answer all my questions.
It was our pleasure to have assisted you with your concerns. Thank you for this review. :) - JC and Jelson