All reviews

Rating Breakdown

  • 5
    90% (1,319 ratings)
  • 4
    8% (122 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 100% (1,463)
Review RSS Feed Review RSS Feed

5 / 5 Share

Oct. 23, 2023

Thanks for all the help JC! JC was super helpful in resolving a problem we had and review our settings to make sure things were setup ok. Great service!

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

We really apprecite this feedback from you. Thank you so much and please reach out anytime you need assistance. :) - JC

5 / 5 Share

Oct. 23, 2023

The customer Service helped me to figure it out. Will try the app soon. So far it is great

Using app

5 days

Total reviews

2

Average rating

5.0

Developer Reply

We're excited for you to try our referral program, and thank you as well for your time today and for writing this review. :) - Katherine

5 / 5 Share

Oct. 11, 2023

Jon was super helpful with the setup of our referral campaign. He had great patience and answered all our questions.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks as well for your patience and it was a pleasure helping you out. - Jon

5 / 5 Share

Oct. 4, 2023

Great service! Innah knew exactly what we needed help with!

Store

Escents

Using app

7 months

Total reviews

3

Average rating

4.7

Developer Reply

Awesome! Thank you so much for writing this review. Let us know anytime you need help. - Innah

5 / 5 Share

Oct. 2, 2023

Installed Referral Candy to have a refer a friend program on our website and the installation process was straightforward and simple. Had a slight issue with the font but the support team helped us out almost immediately. Special thanks to JC from the support team who helped with some font issues we were having. The issue was escalated and response was given fast which helped to solve the issue without any delays.

Using app

8 days

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much and hope I was able to answer all your concerns. As always, feel free to reach out when you need assistance. :) - JC

5 / 5 Share

Sept. 26, 2023

Great customer referral app and customer service by Innah! She answered all of our questions very quickly and was a ton of help. We highly recommend Referral Candy. Their platform is easy to use and gives all the flexibility that we need to launch our program!

Store

TreSkin

Using app

13 days

Total reviews

1

Average rating

5.0

Developer Reply

We're happy to know that our referral program is a great help to your store which is our ultimate goal for all our merchants. Thank you so much again for writing this amazing feedback. :) - Innah

5 / 5 Share

Sept. 20, 2023

该应用非常容易使用,并且Irene对问题回复也非常迅速,不用担心不会使用,非常容易上手!

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for writing a review and for finding our services easy to set up and use. :) - Irene

5 / 5 Share

Sept. 13, 2023

Lorraine was great just now with customer service. Their online chat help is great!

Using app

6 days

Total reviews

1

Average rating

5.0

Developer Reply

You are awesome! Thanks as well for this feedback. :) - Lorraine

5 / 5 Share

Sept. 13, 2023

Thank you Jessa and Lorraine for the assistance. They gave me immediate resolution to my concerns.

Using app

14 days

Total reviews

2

Average rating

5.0

Developer Reply

You are most welcome, and thanks as well for this feedback. :) We really appreciate it! - Lorraine and Jessa

5 / 5 Share

Sept. 9, 2023

Lorraine from the support and the technical team has been very helpful in setting things up for me. I required a special setup and that got handled quickly.

Using app

19 days

Total reviews

1

Average rating

5.0

Developer Reply

We're very happy to have assisted you launch your referral campaign. Please reach out anytime you need help. :) - Lorraine

5 / 5 Share

Aug. 16, 2023

We are new to using the app so this is a review for support... Absolutely the best support of any app I've used! JC was super responsive and helpful in resolving a problem we had and followed up to make sure things were working and if we needed any further help. Thanks for all the help JC! I definitely recommend giving Referral Candy a try.

Using app

6 months

Total reviews

20

Average rating

5.0

5 / 5 Share

Aug. 15, 2023

Referral Candy is amazing! It's super user-friendly and has everything you need, and the support team is amazing. Innah is always available to help, and she is fantastic.

Store

Xebec

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review. I'm always an email/chat away whenever you need help. :) - Innah

5 / 5 Share

Aug. 4, 2023

5 stars so far. We have only installed the App today and the setup has been really straightforward and Katherine was really helpful and answered all of our setup questions within minutes. We hope to see great results from such an easy to use App. And even better that it integrates with Klaviyo!

Using app

1 day

Total reviews

5

Average rating

5.0

Developer Reply

You're amazing! Thanks so much as well for this review. Please let us know if you have concerns in the future and we are here to help you out. - Katherine

5 / 5 Share

Aug. 2, 2023

We encountered an issue with our billing that would have been very costly for our company. We shared the issue with Lorraine, who was a joy to liaise with on the issue, and who helped us process a refund that was due to our own careless error. This 5 Star review is fully deserved for the honesty and understanding that Referral Candy has demonstrated, and we're not certain many companies these days would go this extra mile for its customers. Would definitely recommend this company and its app.

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Please consider us again in the future should you need to run a referral campaign for your store. Thank you! :) - Lorraine

5 / 5 Share

Aug. 1, 2023

Just got off chat with customer rep - Cris. She was so quick to resolve my problem obviously knows her stuff. She even went beyond and above to ensure i was more than please with the app. I rarely write reviews but she sure deserves an acknowledgment of her good work. Moreso the app is so easy to use and only app that could give me the customization i needed for a referral program.....i love the app and customer support was top notch.

Using app

About 2 hours

Total reviews

1

Average rating

5.0

Developer Reply

Assisting our merchants is our top priority, and we also thank you for writing a wonderful feedback about our services. :) - Cris

5 / 5 Share

July 29, 2023

Innah was super helpful and sweet. She helped us set up our first referral program through Klaviyo and Referral Candy!

Using app

About 23 hours

Total reviews

8

Average rating

5.0

Developer Reply

You were also a delight to work with. Glad to have assisted you with your concerns. :) - Innah

5 / 5 Share

July 27, 2023

I just got off a chat with their customer service rep. JC and he was AWESOME! I needed help with the referral program and looking for advice. JC was extremely helpful, patient, polite and took the time to explain everything thoroughly. I own Www.hotlinepepper.com and as a small business owner, it's very nice to receive helpful customer service like from JC. The website is very user-friendly and I highly recommend using Referral Candy . 5 STARS .Thank you so much.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

You are awesome! Thanks again for writing this review and reach out to us anytime you need anything. :) - JC

5 / 5 Share

July 18, 2023

So far I'm on the trial version but everything seems to be working great and the customer service is amazing, they're very quick in their replies and very thorough with their help. I had the pleasure to talk to JC who answered all my questions in the utmost detail and provided me with the help that I needed.

Using app

About 16 hours

Total reviews

2

Average rating

5.0

Developer Reply

Customer satisfation is our utmost priority, and thank you so much for appreciating it and posting a feedback. :) - JC

5 / 5 Share

July 14, 2023

Excellent customer support! JC has been supporting us since the beginning, from the implementation and setup until the pick up of the program! thanks JC!

Using app

About 22 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you so much for this review. Please reach out anytime you need help. :) - JC

5 / 5 Share

July 3, 2023

Ines was very fast and helpful when I needed support and the GUI is very comprehensible. Overall very pleased so far!

Using app

9 minutes

Total reviews

10

Average rating

5.0

Developer Reply

We're so glad to hear that! Thank you so much for writing a great feedback about our services. :) - Ines