Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#851
All reviews
Rating Breakdown
Feb. 21, 2023
Jon Dolor was such an amazing help today!! He was very quick to respond and very helpful! Thank you for your assistance!!!
You are very welcome and thank you very much as well for the positive feedback! - Jon
Feb. 17, 2023
Fantastic Customer Service I was assisted by Katherine. She was very helpful and knowledgeable and was able to help me with the issue I was experiencing.
It was my pleasure assisting you! I appreciate the review. Just let us know if you need any assistance! - Katherine
Feb. 17, 2023
Fast and attentive response from their customer care team. Cris was great! :) His instructions helped me make the update I was looking for.
Thanks for the review! Reach out again any time you need assistance!
Feb. 16, 2023
Pretty fast customer support via chat. We've been liking Referral Candy so far. Thanks Jon for his support.
Thanks for the review! And you are welcome, of course! - Jon
Feb. 16, 2023
Jon from Customer Service at ReferralCandy is an absolute delight! He was responsive and knowledgeable and went above and beyond to help me with my issue. Highly recommend him for all your customer service needs!
I'm delighted to see your review! I had fun chatting with you! Reach out any time you need assistance!
Feb. 16, 2023
ReferralCandy is a very useful, straightforward platform that helps you incentivize customers to share your products and brand with others. I recently had some questions and was assisted by Jon, who resolved my issues. Thank you again!
Thank you for your review! I'm happy to assist! Reach out to us any time you have questions! - Jon
Feb. 16, 2023
I was able to to do the setup by myself and did not need any IT support. Yet I asked for a call with the Referral Team to discuss ways to optimization. JC got on a call for me and we went through our Dashboard together. He gave me some concrete tipps on how to get more out of the Referral Candy software. He also included all topics in a summary mail he sent afterwards. On top of that he was available in the chat the whole day while working on the discussed topics. Thanks from Munich! Daniela
You are welcome and thanks as well for this review! I really appreciate it. :) - JC
Feb. 13, 2023
This review is for customer service: I chatted with Ines from support. She was very helpful and patient. She quickly responded to my messages and gave detailed support. Awesome.
Thank you for the review! I appreciate it! - Ines
Feb. 7, 2023
Still trialing the product, but the support is has been incredibly helpful and responsive to all my questions!
I appreciate the review! It was a pleasure assisting you! Just let me know when you need any assistance on the app! - Karen
Feb. 6, 2023
The support is quick and great! 100% recommended. We were able to do a referral program that has exceeded our expectations.
I appreciate the review! I'm glad you're happy with the app! Hit us up any time you need assistance! - Karen
Aug. 29, 2023
We have seen a strong increase in the ROA of >10x compared to the app fees. It is easy to setup and configure, the widget and email settings are intuitive and give enough flexibility to reach the desired design. Additionally, the support is great! Whenever you have questions, the team is super friendly and helps quickly and efficiently. Special thanks to Cris, you rock :)
Yes, we are always here to help our dear merchants. Thank you so much for an awesome feedback! :) - Cris
Feb. 6, 2023
Great support from Cris Lopez. Followed through until our issue was resolved. Have been a long term user of Referral Candy and had very few problems with it. Highly recommend.
It has been my pleasure assisting you with your concerns. Please do reach out anytime you need help. - Cris
Feb. 5, 2023
Referral Candy has been an amazing app so far helping us turn customers into raving fans and affiliates! Would highly recommend! Their support team are also fantastic!
That sounds awesome!! We are looking forward to seeing more great results from your referral campaign. :) - Hannah
Feb. 3, 2023
Good fraud detection system, and does a very good job of encouraging customers to sign up for additional referral discounts. Have not had any issues with it.
We are so happy that ReferralCandy is working great for you! And thank you for this review by the way. :) - Cris
Feb. 3, 2023
Katherine just helped me get out my first-ever RC campaign. Very gracious and professional. Actually provided more service than I asked for. Unusually helpful. Thanks Katherine!
Thanks for the review! I appreciate your kind words :) Welcome to ReferralCandy! - Karen
Feb. 2, 2023
Karen Manuel was incredibly helpful to our team in setting up our Affiliate and Referral program. Alejandra was also very informative in providing us the best solution to our issues.
Thank you for the review. We enjoyed being in the demo with you! Reach out to us any time you need assistance! - Karen & Alejandra
Feb. 2, 2023
Our brand signed up for Referral Candy and had so many questions about navigation, implementation, and set up – however Jon was so amazing in answering our questions with ease and supporting us every step of the way! He's been absolute great at responding to our emails and chat. Amazing service and look forward to seeing the results from the program!
Hi! I'm grateful for the appreciation. I'm happy to have answered your questions and this review inspires me too - Thanks! - Jon
Feb. 1, 2023
We've used RC for 2 years now and it's super simple to use and their customer success team have always been very responsive and helpful. I can't fault it if you're looking for a referral program!
Thank you for your kind words! I'm happy to be of assistance! - Hannah
Jan. 26, 2023
The experience was great. I'm new and there's a very patience and knowledgeable young lady back there named Katherine. I appreciate her time and handling me with kid gloves. Thanks K!
You're absolutely welcome! I appreciate the review! - Katherine
Jan. 25, 2023
We just signed up for ReferralCandy, and I was asked to take over the program without having been a part of the discovery. I contacted support via the chat and delt with Jessa and Ines a few times. Each time they were both was SO HELPFUL and answered my questions and helped me get a resolution very fast. I appreciate the amazing customer service!!
Thank you! We appreciate your review! It was a pleasure speaking with you! And of course, please feel free to reach out any time you need assistance!- Jessa and Ines