Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#851
All reviews
Rating Breakdown
Jan. 25, 2023
Benz Jalali solved all my doubts! I couldn't really give a try on the app yet, but all the configurations and customizations seem great for us! Thanks!
It has been a pleasure assisting you today! Can't wait to see great results in your campaign! :) - Benz
Jan. 24, 2023
We are excited to try out the app and had a number of questions, their customer service team was very helpful in answering them promptly and accurate. It is nice knowing the Development Team and Customer Service Team work closely. Thank you Jessa, for your help. We are excited to see what ReferralCandy can do.
We are so happy to have assisted you today. Thanks also for writing an awesome review. :) - Jessa
Jan. 24, 2023
just getting set up, it's pretty easy to use but i had a few questions, even on the chat support, super quick - Lorraine is a superhero
Wow! Thank you for your kind words! I really appreciate it. Let us know if you need any assistance and we'll be here for you! - Lorraine
Jan. 19, 2023
Overall good experience with the app so far, it's early days but the customer support has been very good. I received quick and efficient service from Benz.
I'm glad I was able to assist! Reach out to us any time if you need assistance! - Benz
Jan. 12, 2023
5* so far. The customer support team are very quick to respond and are very helpful. I am going through the activation session now, fingers crossed everything goes smoothy.
Thank you for the review! Let us know if you need assistance!
Jan. 10, 2023
JC was very patient with all my questions. He helped me on all settings, progress. One of the best experience.
I'm glad to be of help! Let us know whenever you need assistance! - JC
Jan. 9, 2023
I installed the app yesterday and today JC reached via chat to ask if I had any question we jumped on a zoom call right away and he helped me answer all my questions regarding Referral Candy and integration with Klavyio and Shopify! this app seems terrific and great customer service experience!
Thank you for your kind words! Let us know whenever you need assistance! - JC
Jan. 6, 2023
We're just getting started with this app, but already seeing a meaningful impact and daily uptick in referrals. The support team— Jon & Cris— were incredibly helpful in getting our program up and running. I can't wait to see what comes of it for our brand!
We are glad we were able to help out! Let us know if you have further questions! - Jon+Cris
Jan. 5, 2023
Just had a demo with JC and he helped me tremendously, he showed me all ins and outs of Referralcandy. keep up the good work!
Thank you for your kind words! Let us know whenever you need assistance! - jC
Dec. 21, 2022
Thanks for the help, Jon! Appreciate the quick and efficient customer service and follow-through. Referral Candy has so far been very easy to use and implement.
Thank you for your kind words! Let us know whenever you need assistance! - Jon
Dec. 16, 2022
Alex and Jon have been great to work with in getting our referral program created and configured. Installation is pretty easy and straight forward, but Jon was very attentive in making sure all my questions were answered and I didn't have any lingering issues. Thanks Jon!
We appreciate your review! Let us know whenever you need assistance! - Jon+Alex
Dec. 15, 2022
We have just started using the app and so far the support has been really great, especially from Cris Lopez, who has taken time to guide us on setting up our first campaign. Cris is always very fast to respond when we have questions or need support. Overall a great app and great service.
It was my pleasure assisting you today, and please reach out anytime you need assistance. Thanks also for writing a review! :) - Cris
Dec. 15, 2022
App works great and easy to use. Lorraine from Referral Candy has been most helpful and prompt with her responses. Great!
You were awesome as well! Thanks for taking the time to write this review, I really appreciate it. :) - Lorraine
Dec. 14, 2022
Great service and willingness to help set up program! As soon as we signed up, Benz reached out to us to help in any way to get a seamless start.
Proactive reach out to our merchants had been one of our major focus lately, so it's great to know that you appreciate it. Thanks for this feedback and let us know anytime you need help. :) - Benz
Dec. 13, 2022
The app is easy to install, customize and share with customers. Most importantly the support received is impeccable. From the start Katherine answered all my questions, looked into case studies for me and always followed up promptly. Most companies you have to wait days to hear back from someone, but she always responded within the same day sometimes within the hour. She helped me work through some issues we were having (our fault not the apps) and followed up to ensure everything was taken care of. Thanks Katherine!
This is an amazing review. Thank you so much and I really do appreciate it. We are so excited for your referral campaign to do its best. :) - Katherine
Dec. 6, 2022
I've used this app for 3 businesses now, all on the ReCharge platform. It's best in class for that use case. My most recent experience had a challenge with integrations but JC and Jon were top-notch/10-out-of-10 in helping resolve the issue and get us cranking!
You are most welcome! We're glad to have assisted you with your concern and thank you for trusting us to run the referral campaign for your 3 businesses! :) -Jc and Jon
Dec. 5, 2022
Great app, super useful, easy to use. JC was incredibly helpful in answering my questions, and he was also very quick at doing so.
Pleasure was mine. :) Thank you for this amazing feedback. -JC
Dec. 1, 2022
Jelson was very helpful with his friendly and swift responses! Would be handy if the referral program could be temporarily deactivated within the app however given how efficient the customer service was it's not too big a drama.
Thanks for writing a feedback and we will circle it back with the team. Please reach out anytime you need help. :) -Jelson
Nov. 30, 2022
Cris, Karen and Jelson helped me fixing a problem with a flow idea i had. Thank you for the fast responses and your kindness.
You are welcome, and thanks also for writing a review. :) - Cris, Karen and Jelson
Nov. 30, 2022
It's really good service! I had a problem and went to ask them very late. Got back to me quickly and have been helping me with my problem. I think they are 24 hour customer service.
Helping out our clients is what we do best. ;) Thanks for this review and feel free to reach out anytime you need help. -Benz