Referral Candy & Affiliate
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Katherine has been super helpful and responsive! Very grateful to have had her help which made the overall experience much better.
We're always here to help our merchants. I'm so glad that I was able to help you out today. - Karen
The customer service is fantastic, very quick and efficient. I know that we can count on their help in the slightest problem. Thank you JC, your help has been highly appreciated
I also apprecitae your kind words and it was my pleasure assisting you with your concerns. - JC
Dowloaded the app to my shopify store and within minutes I had JC (one of the customer service reps) send me a message to see if I needed help with anything. I said no thanks however he asked if I wanted to go through the setup process now, which I was actually going to procrastinate and put off! I decided to give it a crack because JC seemed keen to assist and with his help, I was able to get my first rewards/referral program setup within 20 minutes. Thanks so much for all your help JC, you're a legend mate!
Thanks as well for taking the time to talk to me today. Please do not hesitate to reach out anytime. :) - JC
Quick response from JC. Looking forward to completing the set up process. My question was answered in a timely manner. Much appreciated. Thanks JC!
We're also looking forward to seeing how you run your referral campaign to success! Thanks so much for this review as well. - JC
The app has very good customer service. And You can use it easily.Just gogogogogogogogogogogogogogo
It was so nice to meet and assist you today. Thanks also for writing a review. :) - JC
Jon is always helpful and prompt with his replies.
I appreciate the review! Just hit me up whenever you have questions. I got you! - Jon
J.C. provided excellent customer service and overall I have no complaints about the referral program.
Thank you so much for writing a review. I really appreciate it. I was glad to have assisted you with your concerns. :) - JC
Genial la asistencia por el chat, resolvieron mi duda y ayudaron a configurar todo correctamente. Por cierto, me atendió JON ;)
Thank you for your review! It was a pleasure assisting you! - Jon
JC was very friendly and helped me understand the app, and explained all the settings. Now I need to get everything working. He left me an email to contact him for follow ups. I am happy.
Thank you so much for this awesome review! Please get back to us anytime you need help. :) - JC
Support was more interested in getting me to write a review than solving my issues. Sending the standard request about 4 times while I still had many questions. Now while I didn't leave a review for the 4 times mentioning I would like the app WORKING first, they don't seem to respond for days on end and skip over questions that are in an email, very annoying UPDATE: Issues solved
Thank you for the feedback. We understand how these requests could get annoying at times. Our engineers are already looking into your most recent concern and a Customer Success Manager will get in touch with you to ensure your that our app is working for you,
Ok seriously Jon is super awesome and helped out so much with integrating this app into our online store 10/10 go talk with JON he's got your back on any problem
Hey! Thanks for the review. Real splendid. I appreciate it! Hit us up any time if you have other concerns. - Jon
I must say, it was an amazing service! the customer service is top notch, always friendly and responsive. Any questions we had were answered quickly, and even provided extra help whenever we needed it. 10/10 would recommend Jon at ReferralCandy!
Thank you for this review and that recommendation! Much appreciated. Let us know if you need any help! - Jon
great customer experience, and if you set it up in your emails easy to get an ROI. Don't expect overnight results, but it builds over time. Great to work with JC (from the RC team), always there when i need him.
We are so excited to see amazing results in your referral campaign. :) - JC
It took a little time to get up and running, but Jessa was super helpful in helping us work through some of the technical issues (we wanted to use it for Recharge, so it was a bit more of complex integration).
Thank you for being so patient while we're working on setting up your campaign. All the best! :) - Jessa
Lorraine was super helpful and friendly! Resolved me issue fast and efficiently. Thank you!! We appreciate you.
Thank you so much for being awesome as well and for this great review! :) - Lorraine
So far so good, I just signed up and needed a little clarity on a feature. Customer service was very quick in response and that's important to me.
It's my pleasure helping you out today! Let us know anytime you need assistance. - Lorraine
Referral Candy is awesome. Customers can just start sharing, saving them the trouble of signing up. The after-sales service is also impeccable, Cris helped a lot.
You were a delight to work with. Thank you so much for this review. :) - Cris
Got support via email from Jessa - and she solved my query!
Thanks for the review! I'm glad I was able to assist. Just let us know if you have questions, we're here for you! - Jon
Easy to install and set up, support was fantastic from Jessa too. We've not had any referral orders yet but we are just getting started.
I appreciate the review! I'm excited for your referrals to start flowing in! Let us know if you need assistance! - Jessa
Super Support. Er hilft schnell und kompetent weiter. Die App ist einfach zu bedienen und schnell eingerichtet.
Thank you for your review! We're happy to have been able to assist! Reach out any time if you have further inquiries! - Jessa and Ines
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