Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#658
All reviews
Review RSS Feed
Dec. 15, 2022
App works great and easy to use. Lorraine from Referral Candy has been most helpful and prompt with her responses. Great!
You were awesome as well! Thanks for taking the time to write this review, I really appreciate it. :) - Lorraine
Dec. 14, 2022
Great service and willingness to help set up program! As soon as we signed up, Benz reached out to us to help in any way to get a seamless start.
Proactive reach out to our merchants had been one of our major focus lately, so it's great to know that you appreciate it. Thanks for this feedback and let us know anytime you need help. :) - Benz
Dec. 6, 2022
I've used this app for 3 businesses now, all on the ReCharge platform. It's best in class for that use case. My most recent experience had a challenge with integrations but JC and Jon were top-notch/10-out-of-10 in helping resolve the issue and get us cranking!
You are most welcome! We're glad to have assisted you with your concern and thank you for trusting us to run the referral campaign for your 3 businesses! :) -Jc and Jon
Dec. 1, 2022
Jelson was very helpful with his friendly and swift responses! Would be handy if the referral program could be temporarily deactivated within the app however given how efficient the customer service was it's not too big a drama.
Thanks for writing a feedback and we will circle it back with the team. Please reach out anytime you need help. :) -Jelson
Nov. 30, 2022
Cris, Karen and Jelson helped me fixing a problem with a flow idea i had. Thank you for the fast responses and your kindness.
You are welcome, and thanks also for writing a review. :) - Cris, Karen and Jelson
Nov. 30, 2022
It's really good service! I had a problem and went to ask them very late. Got back to me quickly and have been helping me with my problem. I think they are 24 hour customer service.
Helping out our clients is what we do best. ;) Thanks for this review and feel free to reach out anytime you need help. -Benz
Nov. 29, 2022
Great customer support, especially from Ines and Jon. I'm able to get any questions answered in seconds which really speeds up the process. Very well documented as well.
Wow! This is such an amzing feedback. Thank you so much and it was our pleasure talking to you. -Ines and Jon
Nov. 25, 2022
Hannah was great! Very helpful! She answered all of my questions and solved my problem. I had tried to set up a phone call with another person but he flaked on me so Hannah restored my faith :-)
Apologies if we missed your initial call request, but rest assured this has been taken care of. You were lovely to talk to by the way, and thanks for this review. - Hannah
Nov. 25, 2022
Jon was great! very helpful and got back to me quickly to solve the problem and answer any questions I had
You are very welcome, and thanks also for your feedback. :) - Jon
Nov. 23, 2022
I am writing this review for the recent experience I had with Jessa. I needed additional info for one of our customers, and she was very quick with her help. Provided me with the best course of action for the situation moving forward. It's rare to find a company with a very responsive and helpful support live chat.
Thanks for the review! Happy to have been able to help :) - Jessa
Nov. 22, 2022
The site is a little difficult to understand but Jon from the CS team was super helpful in answering all my questions.
Hey! I'm happy to have shed some light. It was a pleasure assisting you! I appreciate the review. - Jon
Nov. 22, 2022
Excellent customer support from the Referral Candy team who were able to assist with our query and come to the ideal solution right away.
Thank you for the review! We appreciate the positive feedback!
Nov. 16, 2022
Great app. I had a few technical issues initially but they were resolved. Ines took the time to listen and help me solve the issue as quickly as possible.
Thank your for the review! I definitely appreciate your kind words! - Ines
Nov. 14, 2022
An easy to use application, although I had some problems with it, but it solved that too, thanks JC!
Happy to have helped you out on this! Just hit us up when you need assistance! - JC
Nov. 7, 2022
Great way to generate discount codes and huge thank you to Cris who helped me quickly and efficiently with any issues we were experiencing. Amazing customer service
It was my pleasure assisting you. Please reach out anytime you need help. - Cris
Nov. 2, 2022
Great app and customer Service Katherine was very helpful when I had questions I am excited to implement this app
We're excited with you!!! Thank you for the review. Reach out whenever you need assistance - Katherine
Nov. 2, 2022
Katherine was very helpful with a small issue we were having. Turned out to be a "user error", however she stuck with me and resolved the problem.
Thank you for the review! Assisting you was a pleasure :) - Karen
Nov. 2, 2022
Good, swift customer service and ap works well. No complaints from our side, and program works well.
It was a pleasure assisting you with your concerns, and thank you so much for writing a review about our app. :) - Hannah
Oct. 31, 2022
The interface is great to use. Perfect customer service (Jessa) easy setup and works fine. Would be nice to automaticly had some translations (for the future)
Thanks for this feedback, I really appreciate it. Feel free to rach out anytime you need help. :) - Jessa
Oct. 25, 2022
Hi, I have just finished setting up this referral app with the help of Katherine and Jelson. The support is fantastic and so far I've found the app extremely easy to set up. Looking forward to seeing some results.
Happy to know that you like our services! Looking forward to an awesome performance of your referral program. - Jelson & Katherine