All reviews

Rating Breakdown

  • 5
    89% (1,941 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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4 / 5 Share

Aug. 30, 2022

App support is too good but in app you need to give the more feature like where we want to show that pages and popup these kind of option if you give so it's more easy to integrate.

Using app

12 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for the review and feedback. Feel free to contact us whenever you need assistance!

4 / 5 Share

Aug. 17, 2022

The setup is not ideal, took us a few weeks to get it up and running but the service was great. Cris @referralcandy is a trooper.

Store

Plant B

Using app

Almost 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you for your review! Don't hesitate to hit us up whenever you have questions! _ Cris

4 / 5 Share

July 12, 2022

This integrations is great at creating referral campaigns for existing customers and being able to give an incentive to the referring party. We used this and it was good for UGC and influencer marketing.

Using app

About 5 years

Total reviews

1

Average rating

4.0

Developer Reply

Thank you so much for this feedback and we are so happy to hear our services fit your needs. :)

4 / 5 Share

May 25, 2022

Cirs is our business success manager and she is so full sense of responsibility and so nice! Whenever you need her, she is there for help, always. Although, I do appreciate that Referral Candy can launch a better and smarter system that merchants could stimulate users to participate in the program through tiered-base rewards.

Using app

About 1 year

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for this amazing review. :) Looking forward to working with you on the upcoming months and help to consistently improve your referral campaign. - Cris

4 / 5 Share

April 22, 2022

I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.

Using app

6 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - JC

4 / 5 Share

March 24, 2022

Im starting with this app, support has been excelente Jelson, thanks again. Once I see the results I will post another review regarding the results.

Using app

About 1 month

Total reviews

5

Average rating

4.6

Developer Reply

Yaaayy! We're so excited to see how your referral campaign grows. Oh, and thank you for this review! :) -Jelson

4 / 5 Share

March 21, 2022

It is a very easy app to use and implement. The customer r service was also very prompt . I recommend this to anyone looking to add a referral program

Using app

2 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for your feedback. Please reach out anytime you need help. - Jon

4 / 5 Share

March 9, 2022

Excellent customer service (Jelson), prompt responses with thorough solutions. Some improvements can be made with the automation of the program such as having an automated notification when the review period for a referral is about to end. This would make it less likely for us to miss any returns made.

Using app

5 days

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for writing a review and for the feedback. I really appreciate it. :) - Jelson

4 / 5 Share

March 3, 2022

Good app, easy to use. Also has excellent customer service via live chat, which many other apps do not have

Store

Strykk

Using app

About 1 year

Total reviews

2

Average rating

4.0

Developer Reply

I'm glad you liked our services and thank you for your good feedback on our chat services. - Jon

4 / 5 Share

Feb. 9, 2022

Customer service of JC was helpful, he immediately jumped on a call. Prefer that over email. Thanks for the help.

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for the feedback! If you need anything, just let us know - JC

4 / 5 Share

Jan. 31, 2022

The APP has been working great for our store. Also their customer service has been great whenever we had an issue.

Using app

6 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you so much for the review! - Jon

4 / 5 Share

Jan. 19, 2022

Great customer service from Val. Just started with the app and looking forward to seeing how it improves sales!

Using app

5 months

Total reviews

2

Average rating

4.5

Developer Reply

Thanks so much! Glad I could help. — Val

4 / 5 Share

Dec. 27, 2021

Response time was fast. Lorraine was very helpful! Different options were suggested and given which is critical when making a decision.

Using app

About 2 years

Total reviews

3

Average rating

4.3

Developer Reply

Thanks so much for the review! Feel free to reach out if you have other questions - Lorraine

4 / 5 Share

Dec. 20, 2021

A good app that is easy to set up. The Referralcandy support-team is great! JC was very helpful and nice.

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

You're welcome! If you have any concerns, just let us know. - JC

4 / 5 Share

Dec. 16, 2021

Stats are not very complete and it is hard to follow your perfs. But the support is super reactive. Katherine was really helpful ! I wanted to make some changes on the app and she helped me a lot ! Thanks !

Using app

9 months

Total reviews

5

Average rating

4.8

Developer Reply

We appreciate and value your feedback! If you have any concerns, just let us know. - Katherine

4 / 5 Share

Dec. 16, 2021

Great support from Jon! Only thing i wish was better was the ability to pay invoices manually so we can control payments.

Using app

About 2 years

Total reviews

1

Average rating

4.0

Developer Reply

Thanks for the feedback! If you have any concerns, just let us know. - Jon

4 / 5 Share

Dec. 3, 2021

Super App! Klappt alles hervorragend. Wir sind sehr glücklich über den guten Support und die Funktionen.

Store

Ölich

Using app

10 months

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for the feedback! If you need further help, feel free to let us know! - Jon

4 / 5 Share

Dec. 2, 2021

Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!

Store

Dormly

Using app

18 days

Total reviews

2

Average rating

4.5

Developer Reply

Thanks for the review! If there's anything that is still unclear, we're always here to help! - Mardie

4 / 5 Share

Oct. 28, 2021

It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.

Using app

Over 1 year

Total reviews

5

Average rating

4.8

Developer Reply

Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers. If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey

4 / 5 Share

Oct. 22, 2021

I had some issues getting it all set up correctly and Karen patiently guided me through and made helpful suggestions I had not considered. Apparently great customer service isn't dead. Who knew?

Using app

9 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for your kind words. Karen will be delighted to hear it! - Tom