Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#864
All reviews
Rating Breakdown
Aug. 30, 2022
App support is too good but in app you need to give the more feature like where we want to show that pages and popup these kind of option if you give so it's more easy to integrate.
Thank you for the review and feedback. Feel free to contact us whenever you need assistance!
Aug. 17, 2022
The setup is not ideal, took us a few weeks to get it up and running but the service was great. Cris @referralcandy is a trooper.
Thank you for your review! Don't hesitate to hit us up whenever you have questions! _ Cris
July 12, 2022
This integrations is great at creating referral campaigns for existing customers and being able to give an incentive to the referring party. We used this and it was good for UGC and influencer marketing.
Thank you so much for this feedback and we are so happy to hear our services fit your needs. :)
May 25, 2022
Cirs is our business success manager and she is so full sense of responsibility and so nice! Whenever you need her, she is there for help, always. Although, I do appreciate that Referral Candy can launch a better and smarter system that merchants could stimulate users to participate in the program through tiered-base rewards.
Thank you so much for this amazing review. :) Looking forward to working with you on the upcoming months and help to consistently improve your referral campaign. - Cris
April 22, 2022
I just tried the app and have no idea how well it performs but the support guy, JC was a pro and was accessible immediately.
Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - JC
March 24, 2022
Im starting with this app, support has been excelente Jelson, thanks again. Once I see the results I will post another review regarding the results.
Yaaayy! We're so excited to see how your referral campaign grows. Oh, and thank you for this review! :) -Jelson
March 21, 2022
It is a very easy app to use and implement. The customer r service was also very prompt . I recommend this to anyone looking to add a referral program
Thank you so much for your feedback. Please reach out anytime you need help. - Jon
March 9, 2022
Excellent customer service (Jelson), prompt responses with thorough solutions. Some improvements can be made with the automation of the program such as having an automated notification when the review period for a referral is about to end. This would make it less likely for us to miss any returns made.
Thank you for writing a review and for the feedback. I really appreciate it. :) - Jelson
March 3, 2022
Good app, easy to use. Also has excellent customer service via live chat, which many other apps do not have
I'm glad you liked our services and thank you for your good feedback on our chat services. - Jon
Feb. 9, 2022
Customer service of JC was helpful, he immediately jumped on a call. Prefer that over email. Thanks for the help.
Thanks for the feedback! If you need anything, just let us know - JC
Jan. 31, 2022
The APP has been working great for our store. Also their customer service has been great whenever we had an issue.
Thank you so much for the review! - Jon
Jan. 19, 2022
Great customer service from Val. Just started with the app and looking forward to seeing how it improves sales!
Thanks so much! Glad I could help. — Val
Dec. 27, 2021
Response time was fast. Lorraine was very helpful! Different options were suggested and given which is critical when making a decision.
Thanks so much for the review! Feel free to reach out if you have other questions - Lorraine
Dec. 20, 2021
A good app that is easy to set up. The Referralcandy support-team is great! JC was very helpful and nice.
You're welcome! If you have any concerns, just let us know. - JC
Dec. 16, 2021
Stats are not very complete and it is hard to follow your perfs. But the support is super reactive. Katherine was really helpful ! I wanted to make some changes on the app and she helped me a lot ! Thanks !
We appreciate and value your feedback! If you have any concerns, just let us know. - Katherine
Dec. 16, 2021
Great support from Jon! Only thing i wish was better was the ability to pay invoices manually so we can control payments.
Thanks for the feedback! If you have any concerns, just let us know. - Jon
Dec. 3, 2021
Super App! Klappt alles hervorragend. Wir sind sehr glücklich über den guten Support und die Funktionen.
Thank you so much for the feedback! If you need further help, feel free to let us know! - Jon
Dec. 2, 2021
Nice app and good support, some things look unclear at the start but once set up it works very well. Also special thanks to Mardie for the great support!
Thanks for the review! If there's anything that is still unclear, we're always here to help! - Mardie
Oct. 28, 2021
It is a good app, with good support. However, if you are a smaller store like mine is, then I would first recommend to get other marketing channels up and running, like SEO and ads, etc... Referrals are probably among last to sort out, because they are based on your existing traffic numbers and it has a monthly subscription so there is that to account for.
Hey there, I can see how the returns don't seem to justify the cost. I do think there is room to optimize the campaign with some expert help from our team of Success Managers. If you don't mind giving us another shot, I'm happy to extend the free trial to 3 months to see how we can make this better the second time around. We'll be reaching out to you separately to schedule a call. Hope to hear from you. - Nickey
Oct. 22, 2021
I had some issues getting it all set up correctly and Karen patiently guided me through and made helpful suggestions I had not considered. Apparently great customer service isn't dead. Who knew?
Thank you for your kind words. Karen will be delighted to hear it! - Tom