Referral Candy & Affiliate
All reviews
We had a few hiccups getting started with our Klaviyo integration but Jon was highly responsive and escalated the issue as appropriate. Looking forward to launching our referral program!
We are also looking forward to see great performance from your referral program. Thanks for this review by the way. :) - Jon
Great support service by JC! Lightning fast, friendly and problem is fixed in no time! Super job! :)
It was my pleasure assisting you. Please reach out anytime you need help. :) - Jc
This is a fantastic app for referrals that has almost everything you need. More importantly, the support I received from JC has been awesome, timely, and greatly needed. I wouldn't hesitate to recommend this app. One tiny feature that could be added to make the best integrated app would be rewards for certain actions by customers: sharing on social media, following an insta page, etc
I appreciate this feedback so much. Thank you for your time today and looking forward to seeing great results form your campaign. :) - Jc
Fantastic app, and the support is mega! I've never had support this good before from online chat, not only did Hannah resolve my issue really quickly, and with a really nice, friendly manner, she also picked up on something I'd missed (I'd not added custom imagery and info in the social sharing section) and sent me a screen grab, and gave me a link to where I could go in and edit it. Fantastic, I wish all other firms offered online support like this!!
It was a pleasure assisting you today. Thank you sooo much for this awesome review, I really appreciate it! :) - Hannah
Referral Candy is great. We just start using it, but it has basically everything we need. The only thing is that the referral widget (the little gift icon) is a bit too small to notice. We really love the landing page (embedded widget) and it can be added to our navigation to increase impressions. Customer support is super helpful & responsive. Thanks Benz & JC for helping us out!
We are so happy that you're enjoying our services and we're excited to see great results from your campaign. :) - Benz and Jc
This app is easy to use and does what it says. The support team is great and very helpful. Thanks Jessa and Jon for helping.
We're glad to have assisted you on your concerns. Please reach out anytime you need help, and thanks for writing a review. :) - Jessa and Jon
JC was helpful in accommodating the needs of our business at this time. Super responsive and understood exactly what I was looking for.
You are welcome, and thanks also for writing a review. I really appreciate it. - Jc
I was a bit confused trying to edit the post-purchase popup, but Katherine was very quick to help me (less than a minute!) and sorted out all my problems. Very impressed. I'm looking forward to testing the campaigns live!
Glad to have assisted you today. Looking forward to see great results in your campaign. - Katherine
Cris was helpful in sorting out an extension to our trial as we had not had a chance to use the app yet.
Pleasure was mine! So glad that we were able to sort out all your concerns. :) - Cris
We have been using ReferralCandy for over a year now, however recently changed our checkout flow on Shopify, where we experienced some issues. Katherine, at ReferralCandy, was able to quickly help us resolve the issue, working with her dev team, to resolve the issue and get us back up and running again.
Thank you so much for this wonderful review. Please do not hesitate to reach out to us anytime you need help. :) - Katherine
This app is excellent. Not to mention that their chat support is excellent. I was assisted by JC, the support was very quick and my request was done in no time.
Pleasure is all mine. I had a wonderful time helping you out today. Have a lovely day! - Jc
I used their chat support and was extremely impressed. There was no wait time and Katherine was super helpful and stayed with me, answering quickly the entire time.
I appreciate the review! It was a pleasure assisting you today! - Karen
Very useful app. It's easy to set up and JC helped me responding to a lot of questions. Recommended!
Thank you for recommending us! It was a pleasure assisting you. - JC
When the setting was not right, customer service contacted us to let us know to correct the settings. Quick response on email. I am delighted to use this app.
Thank you for the review!
We experienced some technical issues and Lorraine Garcia helped us fix them with dedication and efficiency. We couldn't have asked for a better support. Thanks Lorraine!
Thank you for your kind words! I appreciate the review. - Lorraine
We came across this app to drive sales and noticed we weren't getting results. I reached out to Jon for advice on ways to improve our referral program and he provided useful tips and followed up with me quickly. He was super friendly and helpful & in a matter of that time, we got our first referral order!
Nice! I'm happy things worked out the way we expected. Hit us up whenever you need any assistance! - Jon
Referral Candy was recommended to me by a trusted friend who works for a multi-$million wine company that uses it with great success. I just started an account today, but so far I’m 5-star pleased with the customer support (live chat). Jessa was very prompt and helpful in advising us on our very particular, not-so-straightforward needs. As I begin to set things up, the platform is proving to be streamlined and intuitive. Happy with their resources as well: the "How It Works" video is very helpful. So far, so good! Looking forward to launching our first referral campaign.
I appreciate the review! Let us know whenever you need assistance! - Jessa
Jessa was super helpful in helping us get our referral program set-up! We haven't activated our program yet, but the good customer service makes me more confident.
I'm glad I was able to help with your set-up! Just send us a message when you have additional questions. We're happy to help! - Jessa
Great app, very intuitive UI. Amazing customer support from Cris who helped me with integration issues. Quick response and helpful suggestions. 5 stars all around
Aww! Thank you so much for the review. You're a delight to speak with too! I appreciate you! _ Cris
Valerie Villacorta and Jelsen really helped troubleshoot with the set up. They were both responsive and polite. Thank you!
You are most definitely welcome! Thank you for your review! - Val and Jelson
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