All reviews

Rating Breakdown

  • 5
    89% (1,941 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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5 / 5 Share

Jan. 31, 2022

So far the app has integrated well with our Shopify store and Mailchimp customer list. With private browsing and new privacy software on devices, it seems that our only hiccups to completely automating the referral process are mostly a result of customers privacy preferences on their devices. Even with this, I was put in contact with Jon and shown how to match referrals to the correct advocates so that everyone receives their rewards properly. Within our first email campaign announcing the referral program, we have already seen new customers come from our existing customer base - it's a great win-win for everyone.

Using app

Over 2 years

Total reviews

4

Average rating

4.5

Developer Reply

Thanks so much! Glad I could help. - Jon

5 / 5 Share

Jan. 31, 2022

So far so good. Help desk is amazing (and basically in my timezone AWST). Easy to install and very supportive help desk.

Using app

4 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for the kind words. I'll be sure to let JC know! - Tom

5 / 5 Share

Jan. 28, 2022

Brilliant customer service from Cris. Answered all my questions quickly and clearly. Looking forward to getting started!

Using app

About 1 year

Total reviews

1

Average rating

5.0

Developer Reply

If you need further help on your campaign, we're here for you! - Cris

5 / 5 Share

Jan. 28, 2022

Referral Candy was super easy to set up and kick your referral program into high gear. Highly recommend scheduling a call after you sign up. Referral candy has given us extra thousands in sales per month. Definitely worth the money.

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

We're glad to hear you find value in our app! Reach out any time! - Derek

5 / 5 Share

Jan. 28, 2022

Jelson from Referral Candy was amazing. He patiently answered all my questions in detail and walked me through the process. Referral Candy will probably have my business for a long time because of him.

Using app

8 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the review! Feel free to reach out if you have other questions - Jelson

5 / 5 Share

Jan. 27, 2022

We are just starting to use the app but it was very easy to set it up and I got amazing support from JC. I'm hoping to get some nice results too.

Using app

5 months

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for five stars! Reach out any time! - JC

5 / 5 Share

Jan. 27, 2022

The customer service that I recieved from Lorraine was amazing. My problem was explained to me and resolved in a timely manner. Much appreciated!

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your kind words. Lorraine will be delighted to hear this! - Tom

5 / 5 Share

Jan. 26, 2022

I used this app and one of the customer representatives Lorraine is too awesome she help me a lot. she is very quick and very intelligent and solve my problems in just 10 minutes.

Using app

10 days

Total reviews

1

Average rating

5.0

Developer Reply

Thanks so much for the review! Feel free to reach out - Lorraine

5 / 5 Share

Jan. 25, 2022

Easy to use tool! It's an all-in-one app for your referral program. Highly customizable. On top of that, an excellent customer service.

Store

Evident

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

We're glad Caye was able to help! - Tom

5 / 5 Share

Jan. 25, 2022

Amazing app with incredible chat support. All the support personnel was very helpful in resolving the queries. Thank you guys!

Using app

21 days

Total reviews

6

Average rating

5.0

Developer Reply

Thanks so much! Glad I could help. — Katherine

5 / 5 Share

Jan. 25, 2022

Great customer support, especially from Katherine! Helped make onboarding with the platform a breeze

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for the review! Reach out any time! — Katherine

5 / 5 Share

Jan. 25, 2022

Caye is really helpful with my concerns, she's very proactive in answering all my questions with much clarity.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Caye know! - Tom

5 / 5 Share

Jan. 24, 2022

Excellent customer support - I had some trouble setting everything up, but Valerie was super quick to help.

Store

Fjorden

Using app

4 days

Total reviews

2

Average rating

5.0

Developer Reply

Thanks so much for the review! We're here for you if you need further help - Valerie

5 / 5 Share

Jan. 24, 2022

I had problems with integration but with excellent help and service from Caye, it was solved within no time.

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Glad to be of service! If you have any concerns, just let us know. - Caye

5 / 5 Share

Jan. 23, 2022

Great customer service when starting out - very helpful and with lots of detail! A+ on Customer Service!

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

We're glad Caye was able to help! - Tom

5 / 5 Share

Jan. 21, 2022

We use this app to get our customers set up with a referral code. So far everything about it has been great. The customer service is OUTSTANDING as well. We are very happy with referral candy!

Using app

Over 2 years

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for your kind words. Cris will be delighted to hear it! - Tom

5 / 5 Share

Jan. 21, 2022

JC was very helpful in helping our team to locate and solve the issue we had encountered. He's been responsive, patient, and very professional. Thanks

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for five stars! Reach out any time! - JC

5 / 5 Share

Jan. 20, 2022

Really some of the best customer service of all the apps on the Shopify app store. We've worked with a dozen or so apps and Referral Candy is one of the most responsive, hardworking, and dedicated teams we've come across (thanks Tom & Derek!!)

Store

Joe'y

Using app

Over 2 years

Total reviews

3

Average rating

5.0

Developer Reply

Thanks so much for leaving us a review! We're glad that we were able to help! — Tom

5 / 5 Share

Jan. 19, 2022

Great app and great customer service! It really simplifies the Referral Process. Thank your ReferralCandy

Using app

25 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your kind words. Val and Hannah will surely be delighted to hear about your review! - Tom

5 / 5 Share

Aug. 3, 2022

Great app! Very simple to use. Valerie, Jessa, and Derek were really helpful during the entire onboarding process. Super helpful team.

Using app

7 months

Total reviews

4

Average rating

5.0

Developer Reply

We're so glad to hear your feedback! If you have any concerns, just let us know. - Valerie