Referral Candy & Affiliate
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still setting it up but just wanted to come on to say Jelson has literally already been so helpful and so quick at responding. Only downloaded it about half an hour ago and responded within about 30 seconds. Insane service.
I am grateful for your positive review! We are so happy to hear that the customer support was up to par with your expectations. - Jelson
Setup was quick, but there was some customization we couldn't figure out how to do. We reached out to the Support team one a couple of occasions and had the pleasure of working with both Erbin & Jon. They were able to quickly understand my requests and were able to customize ReferralCandy even more than the admin lets us, tailoring our referral program to be EXACTLY what we needed. We owe a big THANK YOU to both of them!
Thank you for the kind words. Your review means a lot to us and lets us know we’re on the right track! - ReferralCandy Team
Works as intended. Customer service was super quick to respond via Chat. Katherine was very helpful!
Thank you for your positive feedback! We work hard in ensuring a smooth user experience of the app and we're delighted that this has been reflected in your experience. - Katherine
Best customer service of any app I've used!! Had an issue that I realized was a Klaviyo problem, rather than Referral Candy. Once the issue resolved, the app worked like a charm. Excited to see what sales can be generated!
Thank you for taking the time to review your experience! We're passionate about our work and your feedback inspires us to do even better! - ReferralCandy Team
Great customer support from Lorraine - can be a bit fitched in places but just reach out for support!
I'm happy I was able to assist! Thank you for your appreciation! - Lorraine
Brilliant Customer Service. Super quick and efficient. In less than a minute, my problem was sorted. Thanks a lot.
Thank you for the kind words. Your review means a lot to us and lets us know we’re on the right track! - ReferralCandy Team
BEST in class customer service - thanks Jon!!!! All of my questions were answered immediately and it was refreshing to speak to a human and not a bot. Thanks again, Jon!!!
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - Jon
Katherine did a great job walking me through the affiliate process and answering all my questions in a timely manner.
I am grateful for your positive review! We are so happy to hear that the customer support was up to par with your expectations. - Katherine
Super service and great product. Amazing customer support by JC helping with installation and customisation.
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. - jC
Katherine was very responsive and helpful in providing guidance on the initial setup of the application.
I appreciate your positive review! We are committed to providing excellent customer support and it’s great to know that we’re meeting this goal. - Katherine
Great app with great customer support! Cris was very helpfull. Already had our first sale in 12 hours.
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. - Cris
Solid app for referrals! Allows a good amount of customisation behind the scenes and leads to more referrals and more sales!
Thank you for the kind words. Your review means a lot to us and lets us know we’re on the right track! - ReferralCandy Team
Great service from Cris in customer service! We will try the app for some time now and see how it works.
Thank you so much for your review! We take pride in our customer service, if there’s anything else we can do, please let us know. - Cris
Great support from our Account manager. Always ready to help and answer our questions in time. Thanks, Jelson! Team Ripple+.
Thank you so much! I really appreciate your feedback. :) -Jelson
Support staff is very responsive and helpful! Mardie made my transition from being on woocommerce referral candy to switching to shopify seamless and easy!
Thank you for your review! I appreciate it. Happy to have been there for you during your account migration! - Mardie
Val is wonderful and helped me set up the DNS records for our domain. The program is straight forward, but it could use more integrations with other marketing platforms.
Thanks so much for the great feedback. Feel free to reach out anytime you need assistance. :) -Val
Great assistance, polite and even if my english is not so perfect. Referral Candy works perfectly and has a lot of nice features.
It has been a pleasure assisting you today. Feel free to reach out anytime. -Benz
The app helped us quickly set up a referral program. The support team, especially Jon, was incredibly quick to reply and very helpful. Looking forward to working with them moving forward!
We're glad to hear your feedback! We're just here if you need us! - Jon
helpful support got us through a technical issue. jon was great and walked us through the issue step by step
Thanks for the review! If you need help, just let us know - Jon
Hi Hannah, Thank you so much! You have been really helpful. Short and easy! I appreciate this. Amazing customer support !!! Have a good day and hopefully see you soon when I struggle.Best Mo
Thank you very much for the feedback! If you need help, we're just here - Hannah
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