Referral Candy & Affiliate
All reviews
So far the app has integrated well with our Shopify store and Mailchimp customer list. With private browsing and new privacy software on devices, it seems that our only hiccups to completely automating the referral process are mostly a result of customers privacy preferences on their devices. Even with this, I was put in contact with Jon and shown how to match referrals to the correct advocates so that everyone receives their rewards properly. Within our first email campaign announcing the referral program, we have already seen new customers come from our existing customer base - it's a great win-win for everyone.
Thanks so much! Glad I could help. - Jon
So far so good. Help desk is amazing (and basically in my timezone AWST). Easy to install and very supportive help desk.
Thank you for the kind words. I'll be sure to let JC know! - Tom
We are just starting to use the app but it was very easy to set it up and I got amazing support from JC. I'm hoping to get some nice results too.
Thank you for five stars! Reach out any time! - JC
The customer service that I recieved from Lorraine was amazing. My problem was explained to me and resolved in a timely manner. Much appreciated!
Thank you for your kind words. Lorraine will be delighted to hear this! - Tom
Amazing app with incredible chat support. All the support personnel was very helpful in resolving the queries. Thank you guys!
Thanks so much! Glad I could help. — Katherine
Great customer support, especially from Katherine! Helped make onboarding with the platform a breeze
Thank you so much for the review! Reach out any time! — Katherine
Excellent customer support - I had some trouble setting everything up, but Valerie was super quick to help.
Thanks so much for the review! We're here for you if you need further help - Valerie
I had problems with integration but with excellent help and service from Caye, it was solved within no time.
Glad to be of service! If you have any concerns, just let us know. - Caye
We use this app to get our customers set up with a referral code. So far everything about it has been great. The customer service is OUTSTANDING as well. We are very happy with referral candy!
Thank you for your kind words. Cris will be delighted to hear it! - Tom
JC was very helpful in helping our team to locate and solve the issue we had encountered. He's been responsive, patient, and very professional. Thanks
Thank you for five stars! Reach out any time! - JC
Really some of the best customer service of all the apps on the Shopify app store. We've worked with a dozen or so apps and Referral Candy is one of the most responsive, hardworking, and dedicated teams we've come across (thanks Tom & Derek!!)
Thanks so much for leaving us a review! We're glad that we were able to help! — Tom
Great app! Very simple to use. Valerie, Jessa, and Derek were really helpful during the entire onboarding process. Super helpful team.
We're so glad to hear your feedback! If you have any concerns, just let us know. - Valerie
Support has been amazing - super quick & responsive & Katherine has been so so helpful making it super easy to get it all live and running. Would recommend!
Thanks for the feedback! Reach out any time! - Katherine
Great customer service! Thanks Jon and Benz for helping answer my question so fast! Really appreciate the follow ups.
Thanks for your kind review! I'll be sure to let Jon and Benz know! - Tom
The customer is superb! Benz is very nice and helpful to give solutions and advice! Thank you very much!
We're glad Benz was able to help! - Tom
Thank you so much to Cris for his support when we were face to a problem. I helped us a lot! Very good support service :)
We're always there to help! Feel free to let us know if you need further assistance! - Cris
Thanks to Dwight and his Team our issue (emails upload) got fixed straight away and so far referral candy seems to be a great addition for our customers! Thanks again guys!
Thanks for your kind review! I'll be sure to let Dwight know! - Tom
Great app for a small business. Easy enough to set up and anything you don't understand, their support will help with. Valerie was super helpful and consistent in reaching out & checking in on me. Thanks Valerie!
We're glad to help! Reach out any time! - Valerie
Very good plug-ins and excellent customer service. Then I hope the technical support of the technical team can be more in place. In that case, the plug-in will be more perfect
We're glad Caye was able to help! - Tom
good support - great help and right away available. it looks like we found a good referral program..
Thanks so much! Glad I could help. — Benz
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