All reviews

Rating Breakdown

  • 5
    90% (1,302 ratings)
  • 4
    8% (118 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,440)
Review RSS Feed Review RSS Feed

5 / 5 Share

Jan. 21, 2022

JC was very helpful in helping our team to locate and solve the issue we had encountered. He's been responsive, patient, and very professional. Thanks

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for five stars! Reach out any time! - JC

5 / 5 Share

Jan. 20, 2022

Really some of the best customer service of all the apps on the Shopify app store. We've worked with a dozen or so apps and Referral Candy is one of the most responsive, hardworking, and dedicated teams we've come across (thanks Tom & Derek!!)

Store

Joe'y

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thanks so much for leaving us a review! We're glad that we were able to help! — Tom

5 / 5 Share

Aug. 3, 2022

Great app! Very simple to use. Valerie, Jessa, and Derek were really helpful during the entire onboarding process. Super helpful team.

Using app

7 months

Total reviews

6

Average rating

5.0

Developer Reply

We're so glad to hear your feedback! If you have any concerns, just let us know. - Valerie

5 / 5 Share

Jan. 18, 2022

Support has been amazing - super quick & responsive & Katherine has been so so helpful making it super easy to get it all live and running. Would recommend!

Using app

About 1 month

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for the feedback! Reach out any time! - Katherine

5 / 5 Share

Jan. 15, 2022

Great customer service! Thanks Jon and Benz for helping answer my question so fast! Really appreciate the follow ups.

Using app

8 days

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Jon and Benz know! - Tom

5 / 5 Share

Jan. 13, 2022

The customer is superb! Benz is very nice and helpful to give solutions and advice! Thank you very much!

Using app

1 day

Total reviews

3

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Jan. 10, 2022

Thank you so much to Cris for his support when we were face to a problem. I helped us a lot! Very good support service :)

Store

Epycure

Using app

About 1 month

Total reviews

6

Average rating

5.0

Developer Reply

We're always there to help! Feel free to let us know if you need further assistance! - Cris

5 / 5 Share

Jan. 3, 2022

Thanks to Dwight and his Team our issue (emails upload) got fixed straight away and so far referral candy seems to be a great addition for our customers! Thanks again guys!

Store

Praep

Using app

About 2 months

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Dwight know! - Tom

5 / 5 Share

Dec. 29, 2021

Great app for a small business. Easy enough to set up and anything you don't understand, their support will help with. Valerie was super helpful and consistent in reaching out & checking in on me. Thanks Valerie!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

We're glad to help! Reach out any time! - Valerie

5 / 5 Share

Dec. 23, 2021

Very good plug-ins and excellent customer service. Then I hope the technical support of the technical team can be more in place. In that case, the plug-in will be more perfect

Store

EMKE

Using app

3 months

Total reviews

10

Average rating

4.6

Developer Reply

We're glad Caye was able to help! - Tom

5 / 5 Share

Dec. 21, 2021

good support - great help and right away available. it looks like we found a good referral program..

Using app

43 minutes

Total reviews

3

Average rating

4.0

Developer Reply

Thanks so much! Glad I could help. — Benz

5 / 5 Share

Dec. 16, 2021

I just started to use this app so I'm still not sure how much it could be effective but I'm hoping it will work well for our business! When I had some questions about how the app works, Jelson and Benz explained it so well. The customer service is pretty impressive!

Using app

5 days

Total reviews

11

Average rating

5.0

Developer Reply

Thanks for your kind review! I'll be sure to let Jelson and Benz know! - Tom

5 / 5 Share

Dec. 15, 2021

The app is great, still haven't seen how customers react. But their customer service is amazing! They literally explained everything I needed help with. Thank you Mardie, Benz and Jon :)

Store

JuvaBun

Using app

20 days

Total reviews

8

Average rating

5.0

Developer Reply

We're glad to hear you were delighted! If there's anything unclear with the app, just let us know - Derek

5 / 5 Share

Dec. 13, 2021

Mardie on the customer service team was great! Ran me through how each email and notification delivered to our customers!

Store

Apothia

Using app

About 1 month

Total reviews

5

Average rating

4.2

Developer Reply

Thanks so much for the review! Reach out any time! - Mardie

5 / 5 Share

Dec. 13, 2021

The support is the best I have seen so far. Each step of the way you can chat with them and they support you every step of the way.

Using app

About 3 years

Total reviews

1

Average rating

5.0

Developer Reply

We're glad Benz was able to help! - Tom

5 / 5 Share

Dec. 10, 2021

We thought we had a good referral program going but results were dismal. We started using the Referral Candy app and the first day referrals went up substantially and continued every day since. Trying to learn more about the app I got things messed up and didn't know what to do - that's when Jon Dolor contacted me. He told me he could see I was having a problem, I explained it to him and like magic he fixed it! Love this app for the results, the ease of use and for the amazing support of the staff!

Using app

Over 1 year

Total reviews

5

Average rating

4.2

Developer Reply

We're so happy to hear of your feedback! If you have any concerns, just let us know. - Jon

5 / 5 Share

Dec. 8, 2021

The app is easy to use. Looking to get more sales. Dwight has been responsive. Highly recommended!!!

Using app

3 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for the review! — Dwight

5 / 5 Share

Dec. 7, 2021

I'm happy with JC's kind support. I could start using ReferralCandy quickly thanks to his great introduction.

Using app

4 days

Total reviews

5

Average rating

4.8

Developer Reply

We're glad JC was able to help! - Tom

5 / 5 Share

Dec. 2, 2021

Good and fast customer service. Very helpful and did as much as they could to help get me set up. Mardie was a lot of help.

Using app

Over 4 years

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for the review! If you need further help, just let us know! - Mardie

5 / 5 Share

Dec. 1, 2021

Great service! I really liked the explanation on how to get started with this application. Benz and Hanna helped me figure it out, answered the most difficult questions in spite of my fluffy English. Incredibly recommend

Using app

12 days

Total reviews

4

Average rating

5.0

Developer Reply

We're glad Benz and Hannah was able to help! - Tom