Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#648
All reviews
Review RSS Feed
June 14, 2021
Good service, helpful and prompt response. Thumbs up to Tom. Could be good if ReferralCandy can connect with Shopify flow. Also, it could be expensive.
Using app
About 2 years
Total reviews
11
Average rating
4.9
Thank you for your review. We'll do our best to earn that fifth star! - Darren F.
May 18, 2021
Great service - Jon Dolor from Referral Candy was very helpful and informative regarding other ways in which we can improve our results. Thank you
Thanks for the review, happy that I was able to help. We'll work even harder to earn that 5th star. -- Jon D.
May 12, 2021
I'm in the process of setting it up, Derek from the CS team was helpful with the issues I was having
Glad Derek was able to help. We'll work even harder to earn that 5th star! -- Jaime R.
April 19, 2021
Amazing customer service! Derek helped me with the whole process and answered all my questions :) !
April 15, 2021
Just started using this app, it's really easy to set up and the support from the team (Benz) has been great and really helpful. Looking forward to seeing performance now we are live.
April 13, 2021
I wish there was more flexibility with the design customization, but the customer support was very responsive and answered all of my questions very quickly.
April 9, 2021
We downloaded this app to try the refer to a friend option. It does integrate well, there is no need of extra coding unless you want to customise the interfaces a bit more. It does integrate with Mailchimp, but haven't quite understood yet if it syncs the info automatically or you have to push them every time. The support team is quite helpful, I spoke to Dwight to get help with the Mailchimp integration part.
March 22, 2021
Have just integrated this - so I have not been able to fully try it out yet but I had a number of questions on integration and setup (since we have a unique product + subscription) and Derek from customer service was super helpful! He helped me continuously until we sorted it out and set up the program the way I wanted to.
March 19, 2021
This is our first time launching a referral program on our website and ReferralCandy and Adam have made it an easy, straightforward process from start to finish. Adam was on hand to help guide our integration and settings from day one and enabled us to launch in record time. We would highly recommend.
March 3, 2021
While there are some issues (the discount code sent to the recipient is not unique and can be copied and leaked), this app does what it needs to do. A big thanks to Mardie for taking the time to teach me how to use it! If you're looking for help, talk to Mardie, who is the bomb.com!
Feb. 23, 2021
Not using the app yet, but Dwight answered all of my questions within 5 min. No concerns anymore. Thanks a lot!
Feb. 17, 2021
Customer service was incredibly helpful with getting set up and running tests to make sure things are working correctly. There is a bit of a learning curve, and some of the UI can be a bit difficult to navigate. That's the only reason it's not a perfect score.
Feb. 4, 2021
Mardie was very helpful in explaining the features. The program doesn't have as many customization features as we would want, but it will work.
Jan. 7, 2021
The app is great and quite flexible for a multi country/ multi language shop like ours. Great customer service, very reactive and knowledgeable.
Dec. 24, 2020
Overall a very good app. As with any app, there are limitations and enhancements/flexibility that could be made to accommodate different business models. Customer support has been great - Benz has been diligent in making sure our set up was optimized as best as possible.
Dec. 17, 2020
Referral Candy is a simple platform that has been easy to use. The reporting is not the most robust, but all in all we have enjoyed using it to kick start our referral program. Derek Benito was quick to help my team with an issue syncing properties in our ESP. He was relentless in his pursuit to solve our issue correctly. Thanks, Derek!
Nov. 30, 2020
Good program so far with great customer service. Jon was great on chat and helped us resolve our issue ASAP!
Nov. 24, 2020
Benz Jalali was great, happy with customer service. Only annoying thing Shopify doesnt let you do with this app is have multiple referral discount coupons at once if you're the referrer/advocate.
Nov. 13, 2020
JC helped me with something that was vothering me for days in a matter of minutes!! Thanks for being super helpful and very efficient!!
Nov. 30, 2020
Derek, JC & Mardie have been really helpful. Responsible and friendly customer support. Thanks to both of you!