Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#864
All reviews
Rating Breakdown
Review RSS Feed
Oct. 21, 2021
Mardie was great with customer service. Thanks, Mardie. The only flaw I have found is the need to have a developer to change a crucial part of the program.
Thanks so much for the feedback! If you have any concerns, just let us know. - Mardie
Oct. 14, 2021
Still learning as only just integrated with Klaviyo, but it integrated easily. Support from Jon was quick and helpful.
Thank you for your kind words! If you need assistance, just let us know. - Jon
Oct. 1, 2021
this app has been very helpful with growing our business and customer base. Working with Valerie as a CSM has been very easy and she has been super helpful. She is very quick to respond to our emails and came very well prepared to our meetings with industry knowledge and tips on how we can improve our use of this app
Thank you for the kind words! I'll definitely let Valerie know - Derek
Sept. 23, 2021
I haven't been able to set it up properly yet, but Caye Arahan, Customer Success Manager, has always been very helpful and kind in providing support!
Sept. 23, 2021
This referral app is easy and quick to set up. It's a bit limiting in terms of what can be customized. However, the support team is quick in helping making adjustments. Caye was super helpful in particular in getting all our questions answered.
Aug. 20, 2021
Integration with Klaviyo was a little confusing at the start and not well explained, but Derek was very helpful over a call and explained everything much more clearly to us and made sure everything was running smoothly.
Hey there, adding a short note here to let you know we hear you. I agree, the Klaviyo integration can get tricky at times. But that's what our team is here for: help you out and make things easy. We are also revisiting our documentation on Klaviyo to see what can be improved. I will reach out separately to schedule a call. Hope to hear from you. — Derek.
Aug. 11, 2021
Great customer support provided by Mardie. She was super patient and very responsive with the follow-up materials.
Thank you for the kind words! Just let us know if you need any help - Mardie
Aug. 5, 2021
We are still in the free trial period but so far we've been very impressed with their customer support (especially from Benz) -- very helpful, friendly and quick in getting back to us. Using the app was also very easy. Hopefully at the end of the trial we're seeing the referrals / sales we expect to see.
Thank you so much for the review! If you need additional assistance, just let us know - Benz
July 12, 2021
We've only just signed up to Referral Candy and haven't had too much experience using the system yet but the support so far has been exceptional. Dwight has been incredibly helpful, thorough, and friendly. He did a fantastic job of explaining all of the features and functions to us in a way that was simple for us to understand. We're really looking forward to testing out Referral Candy over the next few weeks and learning more about it with Dwight's help.
We'll pass on your thanks to Dwight! And please - let us know how we can help, so we can earn that fifth star :) - Darren F
July 1, 2021
Easy to install and had hiccups along the way. JC helped out and everything is good to go. Looking forward in seating results
Thanks for the review! We will work even harder to earn that 5th star. Have a wonderful day! - JC
June 18, 2021
Developer helped me a lot with setting up. lots of functions as well. nice respond time, thanks for the help
Thank you for your review. We'll do our best to earn that fifth star! - Tomas K.
June 14, 2021
Good service, helpful and prompt response. Thumbs up to Tom. Could be good if ReferralCandy can connect with Shopify flow. Also, it could be expensive.
Using app
About 3 years
Total reviews
11
Average rating
4.9
Thank you for your review. We'll do our best to earn that fifth star! - Darren F.
June 4, 2021
Customer service was super helpful and responsive. They answered all my questions in a timely manner.
Thank you for the review! We will work even harder to earn that 5th star. - Bryan B.
May 18, 2021
Great service - Jon Dolor from Referral Candy was very helpful and informative regarding other ways in which we can improve our results. Thank you
Thanks for the review, happy that I was able to help. We'll work even harder to earn that 5th star. -- Jon D.
May 12, 2021
I'm in the process of setting it up, Derek from the CS team was helpful with the issues I was having
Glad Derek was able to help. We'll work even harder to earn that 5th star! -- Jaime R.
April 19, 2021
Amazing customer service! Derek helped me with the whole process and answered all my questions :) !
April 15, 2021
Just started using this app, it's really easy to set up and the support from the team (Benz) has been great and really helpful. Looking forward to seeing performance now we are live.
April 14, 2021
Dwight from the customer service team was very helpful and quick to respond with the details. This is also valid for the rest of the customer service team. They asked me with all the questions I had. The app is useful and you can customize the templates with your own language etc. but for a small company like us a little bit too expensive at this point of time. I would prefer if it was just a monthly cost besides also adding a commission for them.
April 13, 2021
I wish there was more flexibility with the design customization, but the customer support was very responsive and answered all of my questions very quickly.
April 9, 2021
We downloaded this app to try the refer to a friend option. It does integrate well, there is no need of extra coding unless you want to customise the interfaces a bit more. It does integrate with Mailchimp, but haven't quite understood yet if it syncs the info automatically or you have to push them every time. The support team is quite helpful, I spoke to Dwight to get help with the Mailchimp integration part.