All reviews

Rating Breakdown

  • 5
    90% (1,302 ratings)
  • 4
    8% (118 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,440)
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5 / 5 Share

April 21, 2021

Derek B. was very helpful with onboarding and we're excited to use the app. It's been a great experience so far, looking forward to putting it to work!

Using app

8 days

Total reviews

7

Average rating

5.0

5 / 5 Share

April 19, 2021

Amazing customer service! Derek answered all of my questions and went above and beyond to help us get the most out of the referral program.

Using app

14 days

Total reviews

8

Average rating

5.0

5 / 5 Share

April 15, 2021

Customer service really makes this app! Jon is great and incredibly responsive. Love how easy everything is to setup!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 12, 2021

Derek was super helpful on online support! He answered questions quickly and comprehensively. Thank you!

Using app

6 days

Total reviews

6

Average rating

5.0

5 / 5 Share

April 8, 2021

Well I guess a HUGE problem with shopify apps is that you find yourself in a new app and it massively lacks customer support. Not Referral Candy. I kicked them an e-mail and these people are really on it! They instantly helped me our with everything in such a professional manner! Finally someone understands excellent customer service. No bs, no bla bla just straight excellent assistance! Cheers

Using app

3 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 8, 2021

I received 10/10 support from Benz Jalali! She had answers to all my questions and helped me with the setup. Excited to get started on using the product to see if it works for us.

Using app

4 days

Total reviews

2

Average rating

5.0

5 / 5 Share

April 7, 2021

Customer support was fantastic - had 1 (but truthfully 1000) questions and Mardie was supurb in answering the. Thanks Mardie

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 6, 2021

We recently launched our Referral Candy program and had some confusion about the back-end settings. Karen was very attentive and helped me quickly sort out the issues we were having. She spent time sending customers their discount codes and making sure we were set up from here on out. Thank you again, Karen!

Using app

7 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 2, 2021

Great customer service! Mardie was very helpful in getting this setup. I highly recommend trying this app.

Using app

1 day

Total reviews

12

Average rating

4.6

5 / 5 Share

April 1, 2021

I received excellent support and options to get done what I think it will take to really grow my business and get word of mouth advertising really going!

Using app

7 months

Total reviews

2

Average rating

5.0

5 / 5 Share

March 31, 2021

We are requiring a unique and more complex integration than most, and though we are still working toward a full integration, Derek has been great support during the process of trying to integrate. He checks in daily to get a progress report, offer helpful advice, and make sure we're taking the right steps. Thanks, Derek!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 30, 2021

This is an easy to use / set up app and if you get stuck their customer service is very responsive. Definitely worth checking out!

Store

VitaRx

Using app

19 days

Total reviews

6

Average rating

5.0

5 / 5 Share

March 29, 2021

Awesome support from Jon! Knowledgeable and great help always.. very patient and professional in understanding and solving my queries.. keep up the good job!

Using app

7 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2021

Support in setting up this App was second to none. The lovely Karen took time with dealing with my barrage of questions above and beyond what's standard or expected. It's refreshing to have support staff which treat you as a person and genuinely seem to want to help. Keep up the good work KAREN

Using app

17 days

Total reviews

8

Average rating

4.8

5 / 5 Share

March 24, 2021

Much easier to integrate than other apps offering referral. I had tried a cheaper one but you get what you pay for. Friendly and fast customer service too!

Using app

5 months

Total reviews

4

Average rating

3.8

5 / 5 Share

March 30, 2021

I just had a great experience with Derek on the support chat. He was really helpful in testing and setting up our referral program and went above and beyond my expectation.

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2021

Referral Candy still the best referral program app out there. Definitely there's room for improvement and their support is aware of it as they keep improving the app and service. Very responsive support and Jon has always been super helpful

Store

Stonz

Using app

About 2 months

Total reviews

5

Average rating

4.2

5 / 5 Share

March 18, 2021

The app is really great. It works great and has helped me increase my sales. I had some initial difficulties in connecting to the site, but the assistance immediately helped me to solve the problem and for this I thank the assistant Dwight who helped me.

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 17, 2021

Everything ok, Product and customer team is fine......................................................

Using app

7 months

Total reviews

17

Average rating

4.7

5 / 5 Share

March 16, 2021

Great product, great customer service by Dwight!! I can heavily recommend the App and its team........

Store

JARMINO

Using app

2 months

Total reviews

3

Average rating

5.0