All reviews

Rating Breakdown

  • 5
    90% (1,302 ratings)
  • 4
    8% (118 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,440)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 16, 2021

Great App and outstanding support. Dwight Salagsag helped me quickly and friendly with a minor issue. Def highly recommended to increase sales and improve customer loyalty.

Using app

About 2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 11, 2021

We have been searching for a referral program for awhile and ended up with RC. After logging in on my own I was having issues navigating and building out all our communications and understanding the integration. Thankfully I used the "chat" option and Karen popped up as my saving grace! She was concise, friendly, and SUPER easy to work with and walked me through everything without ever making me feel like my questions were stupid. Thanks to her we were able to build out quickly versus what would have taken me days while I explored. Highly recommend working with their service team to get you up and running quickly!

Using app

1 day

Total reviews

2

Average rating

5.0

5 / 5 Share

March 9, 2021

Their customer support is AMAZING, Derek helped me within minutes with all the questions I had launching the app. Thank you!!!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

5 / 5 Share

March 9, 2021

Currently, for personal reasons of the company, we have chosen not to use the program even though it is great. The customer service that Mardi gave along the way in trying to work with the program was full of listening, patience and accessibility. When the company will be able to operate with the program I will contact Mardi directly knowing that she can give me all the answers and help we need.

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

March 5, 2021

Very thankful for Derek for his help setting this up! The process was a bit confusing as there were many steps, but Derek was very responsive and answered all of our many questions. Would not have been able to set this up without him! Excited to see how it goes once we fully launch the program.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 8, 2021

Had some issues setting up a few emails but Jon was really helpful...great to get such a quick response and solution. Many thanks

Using app

3 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 4, 2021

So happy with the customer service provided by Referral Candy. I contacted them by LiveChat and Mardie replied to my message in seconds. She was so kind and helpful. This is so important for any service you provide: how fast and efficient you reply back to your customers' concerns. Thank you so much again, Mardie, YOU ROCK! The software's been working great till now. A very friendly interface and clear information provided all the time. Highly recommended

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

March 4, 2021

Brilliant customer service from JC, he was proactive, responded to queries efficiently and I feel we will now get the best out of what Referral Candy has to offer. Many thanks JC!

Store

byRuby

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2021

Derek has been so helpful with helping our company implement this platform! The platform is very easy to use.

Using app

About 3 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 3, 2021

Derek really helped us sign up another business account. The back end is pretty easy to use and it's a good way to generate new leads/ sales.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 2, 2021

Great app and easy to use! Good customer service - Benz was very helpful with my questions/concerns. Worth it if you generate enough sales.

Using app

8 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 26, 2021

Awesome! Great App, we are happy to scale our business with Referral Candy. First Referral is made :) Jon Helped me great as support!

Using app

2 months

Total reviews

6

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Great Customer service! JC was super helpful and patient. I am excited to try this out when I launch my site in a couple of weeks.

Using app

About 5 hours

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 25, 2021

Great app, great support. Easy to install and configure. Works as it have to. Hard to get a high conversion rate, but I guess we have to investigate more.

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 19, 2021

We are working on setting up the app and Karen was very helpful in answering our questions. The response was quick and to the point. Thanks

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

Awesome customer service ! Tomas was incredibly helpful in helping me set up the app and integrate it with my existing store. Very well done

Using app

1 day

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 18, 2021

Derek at Referral Candy has been extremely helpful with getting us set up on the app. It is a pretty simple app to use and integrates well with Shopify and Klaviyo. Looking forward to increasing sales with our new referral program!

Using app

18 days

Total reviews

20

Average rating

5.0

5 / 5 Share

Feb. 17, 2021

Derek Benito helped us with our onboarding and he was extremely helpful! Referral Candy is a great solution and exactly what we were looking for!

Using app

9 days

Total reviews

7

Average rating

5.0

5 / 5 Share

Feb. 12, 2021

Karen was lovely and really useful in helping me set up my referral post on my website from changing the colour of my button and including link for my imagery

Using app

About 1 hour

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 9, 2021

Loraine was very helpful to helping me understand how to explain and monitor the use of referral candy with my customers!

Using app

Over 1 year

Total reviews

4

Average rating

5.0