All reviews

Rating Breakdown

  • 5
    90% (1,302 ratings)
  • 4
    8% (118 ratings)
  • 3
    1% (10 ratings)
  • 2
    0% (6 ratings)
  • 1
    1% (12 ratings)

Reviews with Text

  • 99% (1,440)
Review RSS Feed Review RSS Feed

5 / 5 Share

Feb. 8, 2021

Referral candy is great! It helps us increase sales immediately and average order value immediately. I highly recommend it to others.

Using app

Over 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 4, 2021

Great customer service! Derek was supper helpful in helping me customize my landing pg! Works great!

Using app

About 22 hours

Total reviews

6

Average rating

4.8

5 / 5 Share

Feb. 4, 2021

Jon Dolor has been incredible and always there to help out and go over our account and questions. Great support, thank you!

Using app

About 1 year

Total reviews

4

Average rating

5.0

5 / 5 Share

April 10, 2022

Great app - I have been using it for years and it functions well. CS is very helpful and app is very easy to set up and use.

Using app

Almost 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 3, 2021

Customer support is terrific! Easy to use service, easy integration, and a real value adding app. Recommended!

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 2, 2021

Karen, the customer support agent at referral candy, did an excellent job of navigating my team to the right place. We were able to update our DNS records and send emails for the referral campaigns we where running from our domain. Further increasing our open rate!. Honestly great job by the staff and a great app!

Using app

20 days

Total reviews

2

Average rating

3.5

5 / 5 Share

Feb. 2, 2021

Great stuff, we're excited to get referral moving. Dwight was very helpful and got us up and running in no time.

Using app

6 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

Super customer support with emails, he was quick with the responses and answering my concerns!! Great job!!!! Glad to know I could get my answers quickly.

Using app

About 1 month

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

ReferralCandy is a great app and I'd definitely recommend it. We run a subscription based business using Recharge and we didn't encounter any difficulties. We also got an excellent support from Jon which made everything smoother.

Using app

Almost 5 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

Mardie was so helpful in getting me to fully understand how this product works and how to install it. She was patient and professional.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Jan. 28, 2021

It is a pleasure to use this tool - and especially great customer support, always super fast & helpful!

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 27, 2021

At the moment setting-up and testing. Customer service has been very helpful so far! Almost immediate responses on every question. Thanks Lorraine and Jon!

Store

SATURO

Using app

1 day

Total reviews

7

Average rating

4.4

5 / 5 Share

Jan. 26, 2021

Derek at Referral Candy has been incredible helpful in helping us set up our referral scheme and answer some FAQ's - I couldn't of asked for better customer service!

Using app

9 days

Total reviews

8

Average rating

5.0

5 / 5 Share

Jan. 26, 2021

I just finished setting up the app and will launch it soon. It's very easy and so far the best app I tried for a referral program. Jon and Derek helped me while setting up : the customer service is just great.

Store

HYGÉE

Using app

9 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 25, 2021

I only just downloaded this app so cannot comment too much on it, however the customer service I received from Tom today was impeccable. Answered all my questions very promptly!

Using app

38 minutes

Total reviews

14

Average rating

3.6

5 / 5 Share

Jan. 22, 2021

Great customer service with Tom, very repsonsive and patient with my many numerous questions. Way to go!

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

May 28, 2021

We love ReferralCandy and it's been a huge asset to our business. I initially had a poor customer experience with a rep on their team, but their Head of Customer Support (Jaime) followed up with me personally and helped fix the issue. Big thanks for that and we'll continue to be a client because of this. UPDATE: Had a small issue that was fixed immediately by Jon from the support team. ReferralCandy continues to earn our business day-in, day-out.

Store

Adegen

Using app

11 months

Total reviews

9

Average rating

5.0

5 / 5 Share

Jan. 21, 2021

Received great customer service and help with improving our account and store from Karen Manuel! Thanks!

Using app

Over 1 year

Total reviews

3

Average rating

4.7

5 / 5 Share

Jan. 21, 2021

I completely tested this app and support team was amazing in helping out at every step. They could integrate better in countries like India and the payout process should be faster. JC, Tom and couple of others were of incredible support.

Using app

13 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 20, 2021

A good straightforward solution. One of the few that allows "custom" rewards. Configuration is clear. I needed some specific support for my requirements and Derek was really fast and helpful. He was able to signpost me to areas of the admin interface, where you get a little more functionality to edit the templates. Hugely helpful.

Using app

About 5 hours

Total reviews

3

Average rating

5.0