All reviews

Rating Breakdown

  • 5
    89% (1,944 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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5 / 5 Share

Aug. 23, 2020

Needed some help with setting up an account. Dwight was very helpful and provided excellent customer support!

Using app

10 months

Total reviews

6

Average rating

4.3

5 / 5 Share

Aug. 19, 2020

Great customer service from Lorraine! Referral Candy is easy to use and integrates well with Shopify and other apps.

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 19, 2020

I used this app and the first month we had a sale. Derek from customer service helped me to set it during a zoom meeting so it is more noticeable and hopefully we will have many more referrals! He was very helpful!!!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 19, 2020

Benz Jalali was very helpful in getting my familiarised with the app during my free trial. She was very helpful, friendly and courteous, also very patient with my questions. Thank you!

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Aug. 18, 2020

Lorraine and Derek did a great job answering my queries. They were very patient and took their time to resolve my queries.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2020

Mardie at Referral Candy was extremely helpful and resolved my issue within 24 hours! Great support!

Using app

Almost 3 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 18, 2020

Lorraine was extremely helpful and was very responsive to our needs. We are continuing to work through the issue but have made quick progress thanks to Lorraine and the staff at ReferralCandy. Great job!

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 18, 2020

We had some initial complications with the integration of recharge regarding the automatic discount code being applied to subscriptions. However, this was resolved with the help of Derek our Customer Success Manager when he went above and beyond to get any problems we faced resolved and make sure everything ran smoothly thereafter. Since then we have had over £4000 worth of referral sales using Referral Candy. There's no surprise that this brilliant app has a great team behind it I would highly recommend using this app.

Using app

Almost 3 years

Total reviews

7

Average rating

4.7

5 / 5 Share

Aug. 18, 2020

Great app with reasonable amount of back-end control. I needed assistance with some features and Lorraine Garcia was helpful and prompt with responses. I did notice some of the documentation was outdated as the UI in some documentation did not reflect what I was seeing in the RC app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 17, 2020

It's definitely the go-to app when you want to use Referral Campaign. Karen from ReferralCandy is super helpful, she immediately gets on the call with me whenever I need help. Very easy to set up and go - everything under 5mins.

Store

BornTea

Using app

Over 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 15, 2020

My existing customers keep on using the referral on themselves. Other than that, I have hope that this referral program will bring much more sales in the future. It says in their FAQ that customers will not be able to claim the code on themselves again because Referral Candy will check the information after they are in the database. The app is very easy to use and highly customizable. Thank you for helping me scale!

Using app

9 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 12, 2020

I tried this app in our store for over a month and it gave good results. Jon from their support service was also very helpful!

Using app

5 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

We're currently setting things up and are very excited to launch our referral program. We had many questions and we were able to work directly with one of RC's team members (Dwight S.). Dwight was VERY helpful and walked us through every detail that we needed clarification on. He also suggested some strategies that we will try out. This has been a great experience so far and we're excited to get this up and running!

Store

Huron

Using app

About 2 months

Total reviews

10

Average rating

5.0

5 / 5 Share

Aug. 11, 2020

Great app - very easy to set up and appears to work well. Very affordable compared to competitors. Customer service was excellent - Karen answered all my questions in a timely manner and even made suggestions to improve my setup that I wasn't aware of.

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 10, 2020

We have a very confusing install using both Shopify and WordPress. My customer service rep Jon helped me to make sure we had the right installation method for success. He also followed up multiple times to make sure we were satisfied!

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2020

The best think I liked about this app is Customer Service, @Derek, is an awesome guy, He helped me a lot, Thank You so much! And about the app, It's awesome, It should be your next Top Shopify Apps

Using app

Almost 3 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

Great app, really easy to use, customer support and service are top notch. Dwight helped me to solve most of my querries. Thanks Dwight! :D

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

We had an issue with one of our customers getting linked to orders that the customer did not place. Dwight was super helpful, and we were able to finally solve this problem! Thanks for all the help from the Referral Candy team! Thanks!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

This app has really made it seamless to set up a referral program, also the support when you get into the app is incredible, special thanks to Karen!

Using app

9 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 6, 2020

Karen was super helpful in helping e with this app. The app has increased customer engagement and orders!

Using app

About 2 months

Total reviews

3

Average rating

5.0