Referral Candy & Affiliate

March 8, 2019

Derek did a really great job of helping me catch up on the relationship between this app and my company. He was very kind and helpful on the phone and provided me all the resources I needed.

March 7, 2019

Fantastic service provided by Jon. In the world of e-commerce it can be difficult to get timely support from software and apps. Jon, on the other hand, had our request resolved in under 15 minutes! Thanks again!

March 6, 2019

So far the app seems to fit my need. Got Derek to help me tweek it at the beginning. In the early stage at the moment, but so far so good

March 5, 2019

Excellent customer service! Really enjoyed getting this account set up with their team. Excited to see what the results are!

April 26, 2019

Their Customer Service team is very helpful team via chat and easily reached by phone as well. Good out of the box solution for a referral platform.

Feb. 27, 2019

This company has GREAT customer service, which is important because you really don't want to be left in the dark when it comes to something as important as a customer referral program. Our support person, Tippy, is super dedicated, he responds within 1-3 minutes normally (which is fantastic), he even met with me via Google Meet during his lunch break to go over the settings on our page. Could not be happier with their performance so far. We will update this review as we get more acquainted with the company, but so far they're excellent.

Feb. 26, 2019

I just set it up and had a load of questions. Derek was patient over the chat and guided me through everything. Excellent customer support.

Feb. 24, 2019

Tomas was very helpful throughout the whole process of New Beginnings launching Referral Candy. He was very efficient and always punctual in replying to our emails offering his help. He always went above and beyond to assist and give us the knowledge we required for the programme to go live. Thanks Sophie & Amanda

April 3, 2023

We just migrated our Referral Candy program over to Shopify from another platform and Derek was incredibly helpful throughout the whole process. He literally made it seamless for us, and was always quick to reply if we had any questions along the way. Would definitely recommend! Update: We've been using RC for several years on auto-pilot but I wanted to make better use of it so I wrote in for help. Katherine was AMAZING! She went above and beyond, was quick to reply, and offered valuable solutions to help me with my next steps.

Feb. 15, 2019

The customer service for this app is amazing! They walked me through how to get better website placement for the app and create a call to action. Tippy in customer service also was very helpful in informing me how to get the best use of the app for my business!

Feb. 13, 2019

We use referral candy for our refer a friend scheme, it's very easy to use and does what we need. Their customer support are very responsive and happy to help - particularly Benz and Tippy!

Feb. 12, 2019

Great app! Tom from their customer success team was very helpful, guided me through the whole process step by step and cleared all my doubts.

April 28, 2020

Jon was super helpful when it came to setting up a duplicate account. We use Referral Candy on multiple sites and the support crew are always so helpful with my questions. Thanks guys!

Feb. 25, 2019

Fantastic service! Everyone on the support team has been super helpful and responsive in getting things set up for me, especially Derek, Lorraine & Jon! I have many Shopify apps installed on my website and Referral Candy support has by far been the most responsive and helpful. The app is super easy to use and very intuitive! I will definitely recommend it! Thanks Referral Candy team!

Feb. 6, 2019

Just installed and seems very powerful and easy to use. Good and helpful support as well. Quick and customizable.

Feb. 6, 2019

We haven't launched yet, but so far the customer support we've received from Karen has been excellent.

Feb. 5, 2019

We are just starting to use this app so we are still learning. I emailed them for help and Jon answered right away. Excellent customer service! You can tell they really care :)

Feb. 5, 2019

I used this app because my customers were already spreading out the world about my products so offering a referral program was logical to me. I tried other apps and none of them were PERFECTLY how I wanted. Well now with Referral Candy (and S loyalty combined). I have the perfect system in place. My customers love it and most important use it. It drives me a lot of business since I implemented it on my store.

Feb. 4, 2019

They have wonderful customer support! Tomas helped me customize our app with quick and clear answers. I definitely recommend working with him!

Jan. 31, 2019

Dwight was very friendly and answer all my questions. Haven't sign up (yet) with ReferralCandy but am leaning there after speaking with Dwight and reading through their referral marketing guides.