All reviews

Rating Breakdown

  • 5
    89% (1,944 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

April 30, 2020

I feel like my question was pretty simple—mostly seeking confirmation— and Jon was super kind and patient with me. I appreciated the time and care he took even for a simple matter. He understood and checked to make sure he understood what I was saying, and he helped me quickly and kindly. Pleasant first experience with the support team! Keep it up. Wishing you all the best during this time.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 30, 2020

Very easy to use system and the customer support has been fantastic and they have been able to cater for my needs. I like how easy it is to implement, both on to my store and to invite new people to the program. I have only been using this referral program for 2 weeks, invited no more than 100 email subscribers to join and I am already seeing regular new traffic because of this. Thanks team!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 29, 2020

the bests! Karen helps me to do all thinks i nedded. I had some difficult to insert widget in my store and Karen helps me fast to do this. Awsome!

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 29, 2020

Really great app. Installed today and super easy to use. Had great support from Derek and all integrated easily

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 27, 2020

Tippy helped immensely with the setup and integration on our store. We haven't tested out the application yet but look forward to getting this rolling. Thanks a lot.

Using app

Almost 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

April 27, 2020

Tippy helped me a lot with all the app setting and we´re sure this is going to work perfect for my sales performance. Thanks a lot!!!! :)

Store

Sissai

Using app

About 2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2020

Such great customer service! Fast response, and very helpful. Great start to using this platform, bring on the sales!

Using app

2 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 24, 2020

Really easy to setup and much more visually customizable that other platforms we have tried. We also had an AMAZING customer service rep (Derek) to help us get set up and integrated. He was super knowledgable, responsive, and a joy to chat with. So rare.

Store

Jupiter

Using app

Over 2 years

Total reviews

11

Average rating

5.0

5 / 5 Share

April 24, 2020

This review is just about the customer service, Dwight was super helpful in getting Referral Candy set up on our new Shopify site.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

April 23, 2020

App works really well and very easy to set up. Jon gave us some help on the fraud protection side which was very reassuring and seems to work well to protect the seller.

Using app

6 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2020

Super impressed with the customer service. I sent a question and within minutes Karen had an answer. She ended up working with me for over an hour! Answering all sorts of questions about colors and functions. She helped to customize the app to fit my need. Karen actually just made the changes for me! Wow, I have never experienced such top notch help. I was debating whether to go with Referral Candy because of the price... You definitely get what you pay for!

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 22, 2020

Karen in customer service rocked it helping out with questions. New tot the app and looks like it will be a keeper.

Using app

12 months

Total reviews

3

Average rating

5.0

5 / 5 Share

April 22, 2020

Benz helped me a lot to understand the power of Referral Candy. Good tool. Can't wait to see the results in a few days.

Using app

8 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 22, 2020

Great app, easy to use. @KarenManuel - Super, super helpful and fast service. Efficient replies to my questions with step-by-step details. Fab customer service

Store

Toffeln

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 21, 2020

So far so great! Fast customer service and the system seems to give you all the flexibility and customization that is needed to accomplish what you want!

Using app

4 months

Total reviews

2

Average rating

4.5

5 / 5 Share

April 20, 2020

@Tippy D. was great on the phone and was able to help me use the app and set it up perfectly. He spent a over an hour and was very helfull

Using app

12 days

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2020

I haven't published my referral program yet, but I can say the user interface is easy to use. Also, Referral Candy has a great, very efficient, reactive and friendly user support! Thanks!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 18, 2020

Just started using the app, and so far very excited about it, but I can't speak too much to its use yet since we just started using it. I had a small issue the first day when setting it up, but Derek from the Referral Candy team was very helpful and attentive. Thanks, Derek! Another issue came up and I had a question about integration with the app and Tom was super helpful & quick to respond. Thank you, Tom!

Store

Grypmat

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

April 17, 2020

Dwight was amazing! Just started using this app, and he answered our questions/clarifications fast! 5 star for customer service!

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

April 16, 2020

Rating for customer service and support alone. I'm just starting to use the app so i can't really speak on results yet, but will update at a later time.

Using app

25 days

Total reviews

2

Average rating

5.0