All reviews

Rating Breakdown

  • 5
    89% (1,944 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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5 / 5 Share

May 18, 2021

Updating my review since we recently revamped our entire Referral Candy templates. Our Referral Conversion Rate is pretty strong and is a great way to get new fans of our products. Most recently I received help from Lorraine and she was a great help, saved me hours and hours of work on my own.

Using app

Almost 4 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 31, 2020

We've been using Referral Candy for years now, and we're quite happy with it. I recently had some questions for support, and they were extremely helpful. Thank you Derek!

Using app

Over 4 years

Total reviews

4

Average rating

4.8

5 / 5 Share

March 30, 2020

I am just starting with the app - the service via chat and specifically Karen was hugely helpful and proactive. Thank you

Store

BRABAR

Using app

5 days

Total reviews

4

Average rating

5.0

5 / 5 Share

March 27, 2020

Tippy is AMAZING! He took all the time needed to make sure we were fully set up. He went beyond to show me how to customize the widgets. If you are on a fence about the functionality their customer service is top-notch. Try to get Tippy to help you.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2020

Tippy was amazing and helped me with some features I was not aware of. He is so nice and gave me positive and encouraging feedback!!! I wish all customer service representatives were like him :)

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 27, 2020

Tippy was very helpful to help me set up Referral Candy. Thanks for that customer support service. I recommend.

Using app

5 months

Total reviews

4

Average rating

4.8

5 / 5 Share

March 26, 2020

Lorraine was super-helpful in and was patient with the questions I had for her. Great product and useful for our business.

Using app

10 months

Total reviews

9

Average rating

4.9

5 / 5 Share

March 25, 2020

I use this app to help me program the referral page automatically. It was helpful and I had a few problems and got to solve it instantly with the help of the service provided.

Using app

3 months

Total reviews

5

Average rating

5.0

5 / 5 Share

March 24, 2020

Derek from Customer Service was very helpful! We're just starting to use the app and he helped troubleshoot some questions and uses cases super efficiently.

Using app

About 1 year

Total reviews

3

Average rating

5.0

5 / 5 Share

March 24, 2020

Derek was super friendly and helpful. Quick to respond and clear. As customer service should be. Thank you :)

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 24, 2020

Customer service (Derek) was excellent!! Quick to reply and very knowledgeable and helpful at getting to the bottom of my issue

Using app

Over 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2020

We had great experience with their customer service, and the platform itself is user friendly and easy to figure out!

Using app

Almost 2 years

Total reviews

6

Average rating

4.3

5 / 5 Share

March 23, 2020

Great customer support, very quick response highly recommended Karen is very knowledgeable and has helped a lot to resolve the issue.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 23, 2020

This is a fantastic app for building a referral program. Tom was a fantastic help in helping us set things up across multiple sites.

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2020

Great support team! Still in the process of setting up the app to our exact needs, but the support we've gotten is getting us there pretty quickly. Would recommend!

Using app

12 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 20, 2020

Tippy was absolutely wonderful and fantastic... and kind and compassionate. I needed to quickly set things up and was walked through in a very clear and reassuring way. I am excited to start using the app, Tippy made all kinds of potential uses clear to me that I didn't know we could use.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 20, 2020

Benz was so HELPFUL, knowledgeable, patient & resolved my problem very quickly!!!! If it wasn't for her I wouldn't have been able to use this app properly & now I finally have it working thanks to her. She is a superstar & great customer service, communication skills!

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

March 19, 2020

Thanks to Derek, I completely understand how the system works. Awesome strategy, and great customer service. Definitely recommend.

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

March 19, 2020

Lorraine helped me out for over an hour getting set up and was hugely helpful! She was able to make recommendations on the particular reward to start with and even helped format our CSV when it wasn't uploading properly.

Store

aila

Using app

About 1 year

Total reviews

5

Average rating

5.0

5 / 5 Share

March 18, 2020

Very nice and quickly support by Jon when I opened the chat to ask for help. I´m trying the app and I hope reach my expectation

Using app

About 2 months

Total reviews

13

Average rating

4.1