Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.9
feedback
1,470
chart
#646
All reviews
Review RSS Feed
Oct. 24, 2024
This app is great and the customer service people are very patient. We love it. And Irene she was very satisfactory with her service. I like her very much. Thank her very much for her help.
Wow! Thanks for this amazing feedback and for expressing how great our customer service was. I really appreciate it. :) - Irene
Nov. 1, 2024
While I was having some issues getting the referral app to work, the support team was incredibly helpful. Now the app is working smoothly and if something happens, I know I can always reach out for support.
Oct. 22, 2024
Love it!
Thank you so much again for this review. We highly appreciate it. - Jon
Oct. 22, 2024
Incredible Support from Kevin and the ReferralCandy Team! We ran into a tricky situation migrating our ReferralCandy account from WooCommerce to Shopify. Our initial developer didn't set things up correctly, which left us with a lot of confusion. Fortunately, Kevin from the ReferralCandy team stepped in and, along with their engineering team, saved the day! Kevin was incredibly responsive and patient throughout the process, helping us remove incorrect information and correctly migrate our existing account. Their dedication and expertise made what could have been a frustrating experience seamless. Huge thanks to Kevin and the engineering team for going above and beyond. Highly recommend ReferralCandy not just for the product but for the outstanding support they provide!
Thank you so much for this wonderful feedback. We take pride on providing the best customer service which is why we really appreciate this review. Please know that we are one chat away whenever you need help. :) - Kevin
Oct. 21, 2024
Great fiest experience. Roj was great at helping he ensure I was set up and ready for launch. He showed great patience, asked great questions and even provided screens shots so I knew I was doing it properly. Thank you so much!
Thank you so much again for this review. I really appreciate it. Please reach out to us whenever you need help with your referral campaign. - Roj
Oct. 15, 2024
Outstanding customer service
You were a delight to talk to as well. Thank you so much for this feedback. :) - Jessa
Oct. 10, 2024
I contacted Irene from the customer service team asking about why my advocate was not receiving her rewards. Within a 1 minute, she was able to investigate and share me screenshots to fix the issues very quickly . Turns out the advocate had not exceeded her referral review period. She is patient and extremely helpful, if i could give her a review, it'd be 10 out of 10 for reviews. Proud of supporting Referralcandy , also a Singaporean company as a Singaporean merchant on Shopify.
Thank you for the wonderful feedback! I'm glad to know that we have resolved your concerns. We’re proud to support your business, and it’s especially great to hear from a fellow Singaporean merchant on Shopify! - Irene
Sept. 20, 2024
We had a great experience setting up ReferralCandy, and it has been a seamless process from start to finish. A special shoutout to Irene, who was incredibly helpful throughout. She provided valuable guidance, helped us set everything up efficiently, and reviewed all the details to ensure everything ran smoothly. Her support made all the difference in getting the system up and running quickly. We’re excited to see the results!
Thank you so much for your kind words! We're thrilled to hear that you had a seamless experience with ReferralCandy. We're excited for you and can’t wait to see the fantastic results from your referral program! - Irene
Sept. 17, 2024
Best referral app on Shopify. Has a ton of features, and their customer support is extremely responsive and helpful. Highly recommend!
You are amazing! Thank you so much for this wonderful review. We take pride in providing the best customer support, so we really do appreciate this feedback. :) - Jessa
Sept. 11, 2024
Jessa from the support was great in navigating me and setting up the whole campaign.
It was a pleasure to have assisted you today. Thanks again for this feedback and please reach out anytime you have concerns. :) - Jessa
Sept. 9, 2024
Amazing app and great support by Jessa
Thank you so much! You were amazing too. It was nice talking to you and please reach out anytime you need help. :) - Jessa
Aug. 29, 2024
The app itself is user-friendly and packed with features, but what truly stands out is their exceptional support team. They were incredibly responsive, knowledgeable, and went above and beyond to help us get our first campaign set up smoothly. Anytime we had questions, they were there with prompt and clear answers, making the whole process a breeze. If you're looking for a referral program with top-notch support, look no further than ReferralCandy
Thank you so much for your kind words! We're thrilled to hear that you found ReferralCandy user-friendly and that our support team made your experience even better. We take pride in going above and beyond to ensure our customers have a smooth and successful launch. Your success is our success, and we're always here to assist you whenever you need it. Thanks for choosing ReferralCandy, and we look forward to supporting your continued growth! - Roj
Aug. 23, 2024
You can also edit the HTML and CSS of emails and pages, so I thought it was very versatile! Additionally, the support team was very quick to respond to inquiries, and when I was confused about the settings, I was able to quickly find a solution. Thank you, Larissa!
We are always here to help you out. It was nice talking to you and thanks again for this review. - Riz
Aug. 22, 2024
The customer service team is excellent. Pretty easy to use.
Thank you so much for this review! :) Feel free to reach out to us anytime you need help. - Roj
Aug. 21, 2024
Irene is super helpful !!! Thank you
You are awesome! Thanks for writing a review. :) - Irene
Aug. 19, 2024
I really think they have a great support sytem. You don't need to wait long to get a personal contact to talk to. You can ask any question and they will help you surely. 10/10 reccomend.
This is such an awesome review! Thank you so much. We really appreciate it. :) - Irene
Aug. 7, 2024
Excellent customer service. Kevin answered me very quickly and resolved all my questions efficiently, He did not refer me to guides (as happens on other platforms) He was Checking my account and telling me exactly the steps.
You were awesome to deal with as well. Thank you so much for writing an amazing feedback. :) - Kevin
Aug. 5, 2024
Irene was very helpful with any queries I had! Resolved them all for me very quickly
My pleasure to have assisted you. Please feel free to reach out anytime you need help. - Irene
Aug. 1, 2024
Support Experience Rating with Irene: 10/10 I am extremely satisfied with my support experience. The response time was extremely quick and my problem was resolved efficiently and competently. The staff were friendly, professional and committed. Communication was clear and understandable, and I felt well looked after throughout. My concern was resolved completely and sustainably, leaving no unanswered questions. I would recommend this support at any time.
Thank you so much for your wonderful review! Your kind words about our responsiveness, professionalism, and clear communication mean a lot to us. :) - Irene
July 15, 2024
I had a fantastic experience with Jessa today. I bombarded them with questions over the course of a couple of hours, and they were consistently patient, knowledgeable, and helpful throughout. Their professionalism and willingness to assist made solving my issues a breeze. Thank you for your outstanding support!
We truly appreciate your feedback and are here for you anytime you need assistance. Thanks again for taking the time to share your experience! - Jessa