All reviews

Rating Breakdown

  • 5
    89% (1,944 ratings)
  • 4
    9% (189 ratings)
  • 3
    1% (18 ratings)
  • 2
    0% (9 ratings)
  • 1
    1% (17 ratings)
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5 / 5 Share

Feb. 20, 2020

Our customer success manager Derek was amazing. We had been running a discount based reward campaign that we set up ourselves for a short time and we weren’t seeing great results do to the one-time purchase nature of our products. Derek reached out, offered his help, provided excellent suggestions and diligently walked us through the entire creation of a new cash based rewards campaign, answering tons of questions along the way. We look forward to seeing the result of these changes but either way Derek was great a great help!

Using app

Over 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 14, 2020

Karen was super helpful in answering all my questions and provided screenshots for additional visuals. Can't recommend her enough!

Using app

About 1 year

Total reviews

5

Average rating

4.8

5 / 5 Share

Feb. 14, 2020

A great app for referrals and I absolutely love the customer service, always there to help and give time to answer lal your questions. I had Karen help me and she was a lot of help. Really recommend this referral app !

Store

YOZE

Using app

12 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 12, 2020

Great App . Definitely looking forward to increase my conversions. Set up was simple and easy to understand

Using app

13 days

Total reviews

6

Average rating

4.0

5 / 5 Share

Feb. 12, 2020

Great app, Derek was very helpful and quick in response when we had technical issues or questions regarding strategy.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 12, 2020

Awsome job thanks Tippy, really appreciate your help on the call and for getting us started on referral candy.

Using app

About 2 years

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 11, 2020

Dwight Salagsag - Super awesome, patient and very helpful. Was able to answer all of my questions and everything else i need to setup my store to integrate the referral candy app. I really appreciate it! Thank you awesome team!

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 10, 2020

Great app and great service! Followed up and made sure I was taken care of too. If you're thinking about using this, try it out.

Using app

Almost 5 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

Support is near immediate and very detailed. Karen absolutely crushed it for me. Went above and beyond. If I could hire her, I would.

Using app

2 months

Total reviews

5

Average rating

5.0

5 / 5 Share

Feb. 7, 2020

Works great :) Have used this at my other company before Antonia Saint NY and liked for both. And Karen, the customer service rep was really helpful.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

March 25, 2021

We just launched our Referral Candy program and I had some questions about the timing of the advocate reward. I reached out via chat and Karen was so helpful! She was able to quickly & clearly provide me with an answer.

Using app

Over 1 year

Total reviews

4

Average rating

4.8

5 / 5 Share

Feb. 6, 2020

In the process of setting up the app in our store. So far so good! Reached out to support to help with a few customizations and their response was very prompt and quickly solved the issue.

Using app

About 2 years

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 6, 2020

Got amazing support from Jon.helped me to understand the process step by step.Thank you Jon for support.

Using app

About 2 months

Total reviews

7

Average rating

4.0

5 / 5 Share

Aug. 3, 2020

The customer service provided by Lorraine was world-class! I'm still amazed by the attentiveness that she provided while fixing the modification that I requested. Simply put, this is a rock star company who puts the customer first! Thank you Lorraine!

Using app

4 months

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 5, 2020

Karen went above and beyond to help us get up and running smoothly. Awesome! Very useful application too!

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 5, 2020

Always great support from Derek. We have a complex implementation and he helped quite a bit with installation. Thank you!

Store

Mosaic

Using app

About 4 years

Total reviews

6

Average rating

4.5

5 / 5 Share

Feb. 4, 2020

Tom from customer support was super helpful and prompt in replying me throughout my campaign. Thanks for all the help!

Store

MATTER

Using app

Over 5 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 3, 2020

Derek from support was super helpful! He hopped on the phone with me and walked me through an installation issue.

Using app

29 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2020

I had Derek help me serial times. Customer services are good. I got a bit confused by the function. Hope the program will work well.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 3, 2020

Unbelievable customer service! So happy to get started with this app, to launch my business. I think its going to be an amazing success... Exactly what I was looking for.

Using app

About 1 month

Total reviews

7

Average rating

5.0