Referral Candy & Affiliate

June 11, 2019

Good customer service, most recently with Karen. Overall the app is good for the price, but I do wish there were more drag-and-drop style customizability for the template, previews available for all emails, and integrations with other apps like Klaviyo.

May 28, 2019

Derek answered all of our questions and helped us set up the app. The dashboard is also intuitive and easy to navigate.

May 23, 2019

Customer Service via this app was great. Karen helped me. I had a ton of questions and she was able to answer all. The app itself may not be right for us, but was fairly easy to set up.

May 14, 2019

This app is great but is missing one thing, in my opinion, to be AWESOME. I wish Referral Candy would allow me to see the unique code that gets sent out to my customers. There have been times where customers would lose their email and require it to be sent out again. There is no option to send them another new one and void the old one or send them a copy of the code already sent to them. Hats off to TIPPY who has been here for my business time after time with quick and efficient solutions! He deserves 5 stars alone.

May 14, 2019

The app is pretty easy to use. Our ways of doing things are a bit complicated and the app was able to work with our ways to create a reward system for our customers referrals. Karen has been checking in once a month to make sure we are all good with our program and has been an asset to us in the past.

March 19, 2019

Having a live chat with operators online all the time is great. DEREK was really helpful!

March 6, 2019

we are just getting started with referral Candy, so I am not sure how we like the functionality yet, but the support has been first rate. Derek was happy to get on a screen share with me to walk me through the basic setup and help us get it launched. very helpful and quick to respond.

March 4, 2019

So far so good! The app is simple and the support has been great. Tomas K from Referral Candy has been helpful throughout the set up process, and has offered detailed advice the whole way through.

March 1, 2019

App is really easy to install and configure. Customer support is very responsive and quick. This app is a must have!

Feb. 28, 2019

I think the app is great if you want an easy way to engage your customers to recommend you to friends& Family. However, we had some problems to translate everything to German and adapt the design. For this issue, Derek from the customer service was a great help

Feb. 27, 2019

Great customer service from Tippy! Fast to respond to my questions and then even called to follow up to make sure everything was running smoothly. 4* because we are just starting to use the app.

Jan. 9, 2019

Clean and simple interface, and quick to setup. Seeing incremental revenue within month of implementing. Customer support (Derek) had some useful tips too.

Jan. 8, 2019

Simple to install, use, understand and great customer service from Karen. Recommended to set up a solid affiliate program easily and intuitively. It offers lots of flexibility, customization and allows to fit the brand identity of your site

Jan. 2, 2019

I really enjoy the potential that comes with this app. Email referrals can really help and is one of the more affordable ones of all the apps. Customer service is responsive and great, but there is some work to be done on your end. Naturally, setting up the brand, proper marketing for awareness is important. I wish it can be integrated easier into shopify if you are using the points method without having to enter referralcandy page specifically, but it gets the job done.

Dec. 14, 2018

Though some of the features could be a little more fleshed out (HTML editor on the emails is very basic), this is a solid referral program with excellent support. My account manager Derek is knowledgable and always on chat to quickly answer questions and is also available by phone whenever I need it. Definitely recommend this plugin for a no-nonsense referral service.

Dec. 13, 2018

I just tried this app. Quite easy to use. Looks fine. Tom helped me when I have some questions. Very fast response.

Dec. 12, 2018

Just installed ReferralCandy. Pretty easy so far and the customer support chat feature is amazing. Derek was so helpful and tried his best to provide as many resources as he could find. Only critique is that there is limited customization ability (e.g., I can't change the color of the font) but that is outside of Derek's control. 5 stars to customer support, 4 stars for customization capabilities.

Dec. 5, 2018

We had a good experience with Referral Candy for a while; the platform is simple and easy to use. We are transitioning to a more robust rewards and referral app that is a better fit for the size of our customer base and our subscription order model. But the Referral Candy team is great and our rep Jon has been very helpful!

Nov. 29, 2018

The livechat support is great - Karen was quick and efficient in helping me with my query and getting our referral scheme up to scratch. Referral Candy is great value for money when compared to other referral platforms out there.

Nov. 14, 2018

We recently used ReferralCandy and Derek was very helpful and responded to my question quickly! I would like the app better if we could run two campaigns at once through one account.