Referral Candy & Affiliate
ReferralCandy: Grow with Referrals & Affiliates for Shopify
Rating
4.8
feedback
2,175
chart
#851
All reviews
Rating Breakdown
Review RSS Feed
Aug. 1, 2023
I am developer and was implementing Referral Candy affiliate program for the first time. I ran into a blocker and fortunately connected with Innah via the help portal on the dashboard. She was great to work with and answered all of my questions promptly. Thanks again for the help!
You are welcome, and please get back to us anytime you need help. :) - Innah
Aug. 1, 2023
Just got off chat with customer rep - Cris. She was so quick to resolve my problem obviously knows her stuff. She even went beyond and above to ensure i was more than please with the app. I rarely write reviews but she sure deserves an acknowledgment of her good work. Moreso the app is so easy to use and only app that could give me the customization i needed for a referral program.....i love the app and customer support was top notch.
Using app
About 1 month
Total reviews
1
Average rating
5.0
Assisting our merchants is our top priority, and we also thank you for writing a wonderful feedback about our services. :) - Cris
July 29, 2023
Innah was super helpful and sweet. She helped us set up our first referral program through Klaviyo and Referral Candy!
You were also a delight to work with. Glad to have assisted you with your concerns. :) - Innah
July 27, 2023
I just got off a chat with their customer service rep. JC and he was AWESOME! I needed help with the referral program and looking for advice. JC was extremely helpful, patient, polite and took the time to explain everything thoroughly. I own Www.hotlinepepper.com and as a small business owner, it's very nice to receive helpful customer service like from JC. The website is very user-friendly and I highly recommend using Referral Candy . 5 STARS .Thank you so much.
You are awesome! Thanks again for writing this review and reach out to us anytime you need anything. :) - JC
July 26, 2023
I saw a lot of articles on ecommerce blogs recommending Referral Candy and decided to give it a try. So far I like how easy it is to create a referral campaign: I chose my referral rewards, added some images to the email and pages, customized some text, activated the post purchase widget and launched it. The only thing I'd add to this is that I wish they had even more multi-language support, it would be better if they could add it. I like the fact that it's now working pretty much by itself and my customers are being invited to join the program through email and popup. It's nice that it also integrates with other apps I already have installed on my store. I'm also thinking about maybe selling some of my products on subscriptions in the future so it's good to know that it integrates with many of the subscription apps on Shopify, as I haven't decided which one I'm going to be using yet. The customer support team was also super helpful as I had a couple of questions while I was setting up the account, and they got back to me super quickly and was able to solve my doubts.
Thank you for choosing to be with ReferralCandy! We really apprecitae it. :)
July 18, 2023
So far I'm on the trial version but everything seems to be working great and the customer service is amazing, they're very quick in their replies and very thorough with their help. I had the pleasure to talk to JC who answered all my questions in the utmost detail and provided me with the help that I needed.
Customer satisfation is our utmost priority, and thank you so much for appreciating it and posting a feedback. :) - JC
July 14, 2023
Excellent customer support! JC has been supporting us since the beginning, from the implementation and setup until the pick up of the program! thanks JC!
Thank you so much for this review. Please reach out anytime you need help. :) - JC
July 3, 2023
Ines was very fast and helpful when I needed support and the GUI is very comprehensible. Overall very pleased so far!
We're so glad to hear that! Thank you so much for writing a great feedback about our services. :) - Ines
June 26, 2023
Lorraine Garcia coming through with the killer customer service! Extremely attentive, thorough and happy to answer all the questions I had! One of the best things about referral candy for me!
Client satisfaction is our top priority, so we always strive to deliver the best customer experience. Thanks so much for this great review. :) - Lorraine
June 26, 2023
day 1 on trial version - support on setup is AMAZING - JC went thru everything - off to a great start
We are looking forward to see great results from your referral campaign as the months/years go on! Thank you for this review, by the way. :) - JC
June 25, 2023
I had hard time integrating ReferralCandy with Shopify. Specifically, it was my Klaviyo part. JC asked for my screen record and precisely pinpointed which step I missed. It was a prompt response and a swift resolution. I went on finished my set up. I am very happy with JC's support!
Pleasure is all mine. Thank you so much for your time and patience today, and for writing an amazing feedback about our support and app. :) - JC
June 22, 2023
JC from Referral Candy was immediately responsive once I signed up late at night. He immediately made contact, enabled me to onboard myself at a quick pace and then followed up to cover off on questions the next day that had come up during onboarding. He proactively outlined best practices that were most relevant once he reviewed my initial setup and then went through a live/engaging Q&A on my outstanding questions. 10 out of 10 service!
This type of feedback helps me and our team to always deliver the best product and customer service. We can't thank you enough for writing such a beautiful review about ReferralCandy in general! :) - JC
June 21, 2023
Very easy to setup and JC was very helpful with recommendations to get things setup up properly based upon our use case.
Thanks for this great feedback! We're super excited to see how your customers would benefit from your referral program. - JC
June 21, 2023
Karen was amazing and very attentive. Overall I am enjoying my experience with Referral Candy. Great work!
Thank you so much for this amazing review. We're so glad to hear that you're enjoyig our services. :) - Karen
June 21, 2023
Appreciated ease of use and supports availability. Ines was extremely nice and helpful. Definitwly reccomed to start referral program
We look forward to seeing great results in your referral campaign! Thank you. - Ines
June 12, 2023
Cris from Referral Candy has been of amazing assistance getting our domains live with ease! Highly recommend this app and Cris!
You were such a delight to talk to as well. Thanks again for writing this review. :) - Cris
May 29, 2023
JC was so helpful. I'm new to ReferralCandy and not really familiar on how it works. I found it more easy to understand once I asked JC :)
It's what we do best and thank you for appreciating it! :) - JC
May 26, 2023
Jessa is so helpful when it comes to set up and getting the best results from our affiliate and refer a friend schemes. Can recommend!
Glad you can now start using our services and get your customers to start referring their friends! Thank you again for this review. - Jessa
May 23, 2023
Fast support, great functionality. I'm very thankful that they don't force u to use a widget. By far the best referral app i found so far.
Thank you so much for writing an amazing review, and thanks for reaching out to us so we can help resolve your concerns. :) - Lorraine
May 19, 2023
JC was so helpful! I couldn't figure out how to make this worth doing but he definitely helped me make it all work out with the ideas that I had initially upon downloading it. So much appreciation for his kindness and patience!
Pleasure to have assisted you with your queries. Please get back to us anytime you need help. :) - JC