Refersion: Affiliate Marketing

April 15, 2022

The app is a great way to manage affiliates and monitor their results. This allows for more strategic affiliate and influencer partnerships moving forward.

March 16, 2022

Refersion is a great option to get starting within an affiliate program, especially if you're doing outreach on your own outside of the platform. It does not have the capabilities to seek out new leads and offer a variety of offers within the marketplace as some other options, but for the price, it's a great building block for brands new the the affiliate space.

Feb. 4, 2022

We've been through a few different affiliate platforms in the past few years. We've recently onboarded to Refersion. It was fairly simple to set up, though missing some vanity features. Support has been really helpful, in particular, Sean has been quick to help us optimize our system and get us set up on the open marketplace. Primary downside: I wish there was a simpler way to set up multiple offers for one affiliate (i.e. working with an influencer agency).

Aug. 28, 2020

Onboarding was easy and smooth, Olivier helped me out. He was very communicative and replied to my questions in a timely manner. He also offered an additional meeting for getting familiar with the platform. One thing I would change is I did have 3 different reps email me about setting up the account. It also took a few days to receive the collaborator request and was sent to a different email than given (goes to your store's email not the one you sign in with) so that was a little clunky.

July 6, 2020

App does whats its supposed. Nick helped me and he was very quick and thorough in setting things up. I was unfortunately unable to get sales in the 2 week free trial. I think they should offer 1 month free as it takes time to understand, setup, gather affiliates, etc and to see if it will be worth the cost.

Jan. 8, 2020

I am new here and always have questions about the system, but Emma really helps me quick with great patience. I'd like to say thank you and look forward to the experience with refersion.

July 23, 2019

Definitely the most user friendly affiliate app I've tried. Customer service is great, Olivier has been super helpful in testing to be sure I have everything set up correctly. Three downsides I've noticed so far: 1) There's no obvious feature to market to affiliates through the Refersion network. A number of other affiliate program apps offer this service. 2) There's not a great way to vet affiliates before approval...thinking of this kind of like a job interview, but it's very one sided- the affiliates can see what the company is offering them, but companies should be able to assess affiliate performance by some metric measured by Refersion and provided with the affiliate's profile. 3) The price! It's steep! Only time will tell if it's worth it.

May 29, 2019

This app has made managing and recruiting affiliates a breeze. The only reason I didn't give it 5 stars is it doesn't allow for multi-level payouts which would be a nice feature. However, this is a minor concern of mine and I choose it over others for it's amazing customer support. I scheduled a one on one screen share with Emma during the setup and was extremely pleased with her level of dedication to customer satisfaction.

Jan. 22, 2019

I use this app the customer support is a 4 out of 5 the affiliate program needs to be updated so the affiliates can see if their customer is on the right link for the website to help the tracking & knowing that affiliate is getting the right commission. This could be updated like Avon affiliate program they have pictures when the customer click on the links & maybe it would be a much better app.

May 23, 2023

I would like to be able to export more data from the API, luckily John and Eugene always help us to get the reports. but I would like to automate those process and get the commission payment status by order/sku from the API.

Dec. 24, 2018

We had some issues but support is very responsive and the app itself is quite flexible and performs really well. The interface is also easy to work with. Tested several apps, so far it is the best one.

Nov. 4, 2018

So far so good - has some traffic - best way is to engage your affiliates not just accept anyone and sign up to the marketplace

Sept. 17, 2018

So far so good. Emma did an amazing job with integrating Refersion with my Shopify Store. Thanks so much. Kim

Aug. 7, 2018

We've been using this for the affiliates we work with, and helps us keep track of everything. When we had issues we just emailed support, and Emma was so helpful and prompt.

July 20, 2018

Great app with a great support team. Thanks to Emma I was able to get a few redirection problems fixed! :)

April 30, 2018

Whilst we didn't have the best of luck with this app, Customer Service were very professional, friendly, and seem to have good intentions towards their customers which is a rare find. The pricing is steep and you will need a good amount of sales a day to make profit if you're using affiliate codes. But the staff and platform seem good.

Dec. 5, 2017

Great app for setting up and tracking affiliate sales. The thing I like most about this app is customer service. I've rarely had to wait 24hrs. for a responses to questions.

Aug. 16, 2017

Great program to get you started. Customer support team are awesome and very helpful. Make sure you set some time aside to do a call with them, it's worth it.

May 1, 2017

Ran into some issues initially with the App. For whatever reason, it wouldn't track commissions when switching browsers. I did a complete restart and cache/history clear on all browsers, and then my test orders went through. Initially there was a delay in support, but after making contact, they have been very responsive. The only thing it really needs further is to be able to change the Social Media icons for simplicity on the Affiliate's end (If it's not stupid simple, they won't use it we found out), so hopefully they can customize that or enable that option for the near future and I think this will be the best affiliate App available. So far, for it's features and simplicity of integration, it's the best thing going, and the pricing seems pretty fair for what we need.

April 27, 2017

Update: the guys at refersion were kindly able to negotiate a refund from Shopify on my behalf, which I am very happy with. I would recommend the app itself based on the functionality, but would suggest users be mindful of their subscription cost etc. I was charged the maximum tarrif for this app despite subscribing to the entry level subscription and removing the app. Both Shopify and Refersion have both been useless and neither were willing to help as they claim they do not have a refund policy... The lack of customer service from both is disgusting and I will be considering a move to another platform. Purchase/trial at your own risk.