Refersion: Affiliate Marketing

July 10, 2018

Underwhelmed and unimpressed. Two days for test purchases to show up in the dashboard when they say it should be an hour at most. Lackluster and flip responses to support requests. On the getting started webinar (where the leader seemed distracted, confused and took such long pauses between thoughts we thought the screen had froze except for the loud background noise) -- he had no insights or help to offer participants in the Q&A. Moreover, he began answering questions and then immediately lost his train of thought every time a new one popped up in the chat field. Just really unprofessional at every step of this process. When participants asked about similar problems they were having he said their order volume (or something to that effect) was slowing down their product. Again, very blasé and not very confidence inducing. I'd been waiting for this product to work as I have several influencers in multiple countries and time zones wanting to be affiliates. I went to upgrade after realizing they force you to in order to be able to create a coupon code. I agreed to the upgrade price but when I go to use it, it says I still need to upgrade and round and round in circles. The support response was that it sometimes takes a while and "sorry." If you're in a hurry to get your affiliate program up and running, you will be disappointed here. I am an affiliate for another company that also uses Refersion and it's been a headache (missing referral links in dashboard, etc) from that perspective, too. They also need to cutback on the constant canned emails if the live support and product is so incredibly lackluster. I'll submit another review if this actually works without so much lag time for set up.

June 28, 2018

I'm having problem after problem since yesterday, first with the tracking, then the order amount wasn't correct, I tried figuring it out with both Emma and Erik but they just couldn't find why there was this problem and then stopped answering... I also want to say to the EU based shopify owners that the paypal payouts have been stopped by paypal for non US markets (I talked with paypal this morning on the phone and they told me) so I wrote again to Refersion to get some help with using Stripe instead and then again no reply and it's been the whole day...

May 7, 2018

Their API endpoints have Cloudflare enabled to block "automated requests" - after contacting support, they said we should change our user agent. What kind of unprofessional API is this?

March 26, 2018

Didnt work. All the sales online never showed up in any of the affiliates accounts. But worse of all, the customer service doesnt exist so when you have a problem, you cant actually fix it. There is actually no customer service, just automated emails 48-72 hours after you ask a question. Terrible.

Dec. 19, 2017

I got charged the second i installed this even though there is a 14 day trial. Never used it and uninstalled in first week but i was charged the first day. Most likely hidden language when initially setting it up to steal from customers. Avoid at all cost.

Oct. 17, 2017

They're customer service is terrible. I've been trying for weeks to get a simple issue resolved and they keep ignoring me. No response at all. I recommend LeadDyno or another service.

July 6, 2016

Be ready to being charged even if you want to cancel your subscription. Complete lack of support, but more than ready to charge your credit card. Get ready to pay!

July 5, 2016

If you are planning on downloading this app then be ready to pay whether you want to or not. I downloaded the app and decided that it will not benefit my shop. After a few days I removed the app way before the trial was over, and I got hit with a charge. I emailed support and they did cancel my account, however, they did not refund me as they claim that they are an independent app from shopify and you have to notify them to cancel the account. Nowhere on the app does it say that, but It's ok they can keep the payment. Be careful and make sure that you don't remove the app without emailing them or the same will happen to you.

June 22, 2016

Affiliatly is better. Had to uninstall

June 2, 2015

Absolutely terrible support, steer clear of this company, I have been asking for support for days and nothing back, I have a lot of affiliates who are starting to ask about their conversions as well...What a nightmare

April 4, 2015

Don't understand and support was there but not helpful

Feb. 10, 2014

I installed this app because of all the great review about the customer support. But that's not the case for me. I contacted support through email last Saturday asking if they could help me with the setting, but I got nothing till now. Update: Still nothing from them, I highly doubt this company is still in business.