All reviews

Rating Breakdown

  • 5
    84% (2,280 ratings)
  • 4
    11% (309 ratings)
  • 3
    2% (66 ratings)
  • 2
    0% (11 ratings)
  • 1
    2% (45 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

Aug. 30, 2021

ok love itttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttttt

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 28, 2021

tihs app is very good for our business --------------------------------------------------- ---------

Store

Deporte

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Aug. 21, 2021

It's ok, im still trying to figure out the recorded session from my clients. I will be back once I get the hang of this app. Easy set up though

Using app

8 months

Total reviews

8

Average rating

5.0

5 / 5 Share

Aug. 20, 2021

This is a awesome app. Helps understanding the customer experience better! This is a awesome app. Helps understanding the customer experience better!

Using app

5 months

Total reviews

7

Average rating

3.9

5 / 5 Share

Aug. 16, 2021

It really helped understand how the customers navigate the site and where they might get stuck. Quite valuable. Def. recommended.

Using app

Over 2 years

Total reviews

7

Average rating

5.0

5 / 5 Share

Aug. 12, 2021

A must have tool & a gold Customer Service. It helped me picked up the wrongs in my web navigation, analyse the preferred payment options and automatic currencies, view product interactions, pop up closure and more very useful to improve the customer experience. On top of that, the Customer Service is fantastic, supportive and helpful. Thank you guys!

Using app

Almost 2 years

Total reviews

6

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

Just signed up for this app - The installation was easy, just like other Shopify apps. Looking forward to seeing the performance. I used Lucky Orange prior to switching to this app, so my expectations are high. I will share unbiased updated views on this app after I use this app for few days.

Using app

5 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Aug. 9, 2021

I believe that using this app, I will be able to boost sales within my company! Looking forward to seeing all the features that come with the new app.

Using app

3 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 8, 2021

It is a very helpful app and their customer service is very responsive and generous they refunded my subscription because I forget to change the app to a free plan.

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 6, 2021

I really love this app, it really helps a lot to improve the UI and UX, i use that with Google Analytics.

Using app

8 months

Total reviews

2

Average rating

4.5

5 / 5 Share

Aug. 6, 2021

I love this app and how they respect the old loyal users of the app. Much appreciate their fair pricing.

Using app

11 months

Total reviews

5

Average rating

3.4

5 / 5 Share

Aug. 2, 2021

Great app, definitely insightful and useful for providing actionable changes. Up until we installed this app we had to use guess work to wonder what was going on with our customers specific behaviour while on our website and now we can see for ourselves and see where we might be able to improve things for our customers experience. Thanks, will provide a bit of work for our developers to implement these improvements for our customers.

Using app

About 1 year

Total reviews

2

Average rating

5.0

5 / 5 Share

July 31, 2021

The customer service is excellent and highly responsive! I. had an issue with my bill, and they gave me a solution quickly

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 27, 2021

This is the perfect tool to analyze customer behaviour on the webshop. I can see actual customers coming in on certain paiges and clicking through the website. Easy to use interface. I like that the have a free subscription for small starting webshops as well. Recommended

Using app

5 months

Total reviews

5

Average rating

4.6

5 / 5 Share

July 25, 2021

This app is terrific! I've been able to review how people navigate our website and have made changes that improve the customer experience. Highly recommend this app for all new businesses wanting to tweak their websites!

Using app

8 months

Total reviews

3

Average rating

5.0

5 / 5 Share

July 23, 2021

so far so good, I was referred by the Brand Hustler on Youtube. I didn't even know this type of thing even existed but I am glad I have found it because I was always wondering what do my customers see and why wasn't I getting many sales.

Using app

6 days

Total reviews

1

Average rating

5.0

5 / 5 Share

July 23, 2021

This app is being used to help improve my store. The free plan is perfect for me to get a better idea of customers sessions.

Using app

8 months

Total reviews

1

Average rating

5.0

5 / 5 Share

July 21, 2021

Replay Live is great at showing me exact customer shopping journeys and are always rapidly updating with brand new sessions. I try to watch and learn from every single session they provide me!

Using app

About 1 year

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for sharing your experience with Replay! I'm sure other store owners will find this very helpful :) - Judith C.

5 / 5 Share

July 20, 2021

Great App for Live Session recording, seeing customer activity helps get an understanding of how your site is viewed by customers, which in turn helps you to tweak your site to be more customer-friendly. It will be awesome when the planned heatmaps are ready. Support was quick and professional.

Using app

10 months

Total reviews

10

Average rating

4.8

Developer Reply

Thank you so much! I appreciate your kind words and sharing how Replay has helped your business :) - Judith C.

5 / 5 Share

July 19, 2021

I am able to see why customers are leaving and I can improve on keeping them on my website, and making purchases.

Using app

2 months

Total reviews

1

Average rating

5.0