Q:Request a Quote & Hide Price
For B2B or anyone needing to hide prices & quote...
Rating
4.8
feedback
643
chart
#83
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
4%
-
Less than a day
18%
-
Less than a month
31%
-
Less than a year
36%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are quite mixed, with both positive and negative feedback. On the positive side, many users praise the app for its great customer service and quick support. Customers appreciate the responsiveness of the support team, with specific mentions of helpful team members like Enola, Lynn, Vincent, and Cam. The app is also commended for its functionality, ease of use, and ability to cater to B2B customers. Users highlight features like hiding prices, creating quotes, and customizing orders. However, on the negative side, some users have experienced glitches, issues with subscriptions, and challenges with customization. There are complaints about slow customer support, billing errors, and difficulties in resolving technical issues. Overall, while the app offers valuable features and strong customer service, there are areas that need improvement to enhance the user experience.
Highlights
Review RSS Feed
All reviews
March 10, 2026
Helps when you have different price listings. If you have some products with actual prices, then just use Shopify, but if you also want to add some products where the customer needs to get a quote, then this app helps with that. So now you have some items that show the price and other items that show a box with a 'ask for quote', which you can also customize
Thank you so much for the detailed feedback! 😊🌟 We’re really happy to hear Q:Request a Quote & Hide Price is helping you manage products with different pricing needs. Being able to show regular prices for some items while allowing customers to request a quote for others is exactly what the app is designed for 💙 It’s also great to know the customization options are useful for your store. Thanks again for choosing Q:Request a Quote & Hide Price. We’re always here if you need any assistance! 🙌🚀
March 3, 2026
Sophia is very accomodating and helps with your concern. Very satisfied with my experience with the support!
Thank you so much for your kind feedback! 😊🌟 We’re really happy to hear Sophia was accommodating and able to assist you with your concerns. It’s great to know you had such a satisfying support experience with Q:Request a Quote & Hide Price 💙 Thanks again for choosing Q:Request a Quote & Hide Price. We’re always here if you need any help! 🙌🚀
March 2, 2026
Attentive and helpful customer service. Good app helping hide the price of my products and providing a quote form for customers
Thank you so much for the kind feedback! 😊🌟 We’re really happy to hear the customer service was attentive and helpful, and that Q:Request a Quote & Hide Price is working well to hide your product prices and provide a smooth quote request experience for your customers 💙 Thanks again for choosing Q:Request a Quote & Hide Price. We’re always here if you need any assistance! 🙌🚀
March 2, 2026
quick answer, nice support!
Thank you so much for your feedback! 😊🌟 We’re really happy to hear you received a quick response and nice support while using Q:Request a Quote & Hide Price. Providing fast and friendly assistance is always our goal 💙 Thanks again for choosing Q:Request a Quote & Hide Price. We’re always here if you need any help! 🙌🚀
Feb. 26, 2026
This app is absolutely terrible and the customer service is unacceptable. The system constantly glitches, and when you uninstall and reinstall it, your paid subscription is suddenly not recognised and you are charged again. I have now been charged twice for the same yearly plan on the same account. Despite repeatedly contacting support, they only make promises to review the issue and issue a refund, yet nothing has happened for months. I am currently stuck with one account running two active subscriptions simply because they are incapable of identifying accounts that are already subscribed. Avoid this app. Save yourself the frustration and choose a better alternative elsewhere.
Hi there, we’re truly sorry for the frustration this caused and for the time you’ve spent chasing a resolution that’s not the experience we want anyone to have. After carefully rechecking your case, here’s what happened with the double charge: When you first contacted us about being billed twice for the yearly plan, we confirmed the second charge on your account. At the time, Shopify’s billing system showed that the second invoice had been automatically refunded due to overlapping billing, so we genuinely believed the issue had already been resolved. However, after following up again with Shopify, they confirmed that the system status was incorrect: the refund was marked as “processed,” but no actual payout was issued, which is why you never received the refund. Because we don’t want you to wait any longer while Shopify investigates the discrepancy on their side, we’ve now issued the refund directly from our end for the overlapping billing so you’re not stuck in the middle of a platform-level error. We sincerely apologize for the inconvenience and the delay, and we understand how unacceptable this feels from your perspective. Thank you again for your feedback and we hope to have a chance to regain your trust. Best regards, Kaylee - Customer Support Leader at QuoteSnap
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