B2B Request A Quote Hide Price
Quote Snap - How to hide price & Request form...
Rating
4.9
feedback
671
chart
#586
All reviews
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March 21, 2025
We would avoid this like the plague. Unfortunately we installed Quote Snap and Pareto. The Pareto app had a problem where it wouldn’t honor the rules and allowed checkout anyway. After contacting support we were advised the problem would be looked into, more than 2 weeks passed without a response. Then all of a sudden the checkout couldn’t be used for any order - it was disabled. This happened from the same time Quote Snap was installed, perhaps a coincidence but it was either a problem with one or the other apps created by Omega - either their Pareto app or Quote Snap. It’s already confusing enough using an app like this with a B2B store as there’s nothing consistent between a B2B and DTC sale, and it complicates things when there’s catalogs in one currency and the address being used is in another market. You have to pay $100 a month as a premium for being on Plus, but markets and currencies are still a mess - and then things go wrong and you end up with quotes in the wrong currency. It’s the not straightforward for a customer to know how this differentiates, let alone the store owner. Support advised that server maintenance at Omega could have caused the checkout to be disabled, which is a real problem that the cart relies on their service being fully functional or it could disable the checkout. The actual cause wasn’t found, but removing and disabling the apps brought the checkout back to life. The problem wasn’t evident and it took to removing apps to find the culprit. Even disabling it didn’t initially help. This unfortunately resulted in a loss of revenue and angry customers. These apps should be designed that if there is any type of issue at the apps servers that there is at least an option to allow checkout to proceed, not to simply disable it or make it unusable. This is simply an app I’d avoid, especially not being able to get support when the issue was occurring - Plus stores are looking for reliability and help when needed, that’s why these devs charge more for a Plus store isn’t it?
Hi there, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disruption this caused to your business. Your experience falls far short of the reliability and support we strive to provide, especially for Plus stores, and we take full responsibility for the issues you encountered. Regarding Support Delays: We deeply regret the delayed response during this critical time. Our team is implementing staffing adjustments to ensure urgent issues like yours are prioritized and resolved swiftly moving forward. The behavior you described with checkout functionality is unacceptable, and we still hope that you will reinstall our app so that we can find the root cause. About currency issue of the Quote app, we could appreciate if you could provide us more details so that we can assist you further because we haven’t received your support request regarding this issue yet. We’d appreciate the opportunity to regain your trust. If you’re open to it, our engineering team would like to review your case privately to ensure all issues are resolved and we can assure you that you won’t be charged for our app if it doesn’t work on your store. Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves. Sincerely, Kaylee
Feb. 27, 2025
Within the first week of install, I incurred issues with the app. The most notable and disastrous issue of all was in January 2025. This app was identified by the Shopify Dev team as being the primary reason my website has been ruined. Pictures on the homepage were deleted, now product collections are suddenly gone. Alan N. the developer here was not helpful and unresponsive when I stated what was going on. He didn't bother to respond to my email. Customer support can't fix a developers mistakes.
Hi, We're truly sorry for the difficulties you've encountered with our app. We understand how frustrating and concerning this experience must have been for you, and we sincerely regret any inconvenience it has caused. Our goal is always to provide a reliable and seamless experience for our users, and we’re disappointed to hear that we fell short in your case. Please allow us the opportunity to make things right. We’ve already reached out to you via email to provide priority support, and we genuinely hope you’ll consider replying so we can better understand the situation and work towards a resolution together. We truly appreciate your patience and would love the chance to regain your trust. Please let us know how we can assist you further.
Feb. 26, 2025
I installed this to trial but it didn't have all the functionality we needed but seemed like a nice app - used for a few hours and uninstalled but was charged $16.99 - so I'd be careful before using the "free trial" - it isn't free!
Hi there, Thank you for reaching out and sharing your experience with our app. I’m sorry to hear about the unexpected charge and any frustration it may have caused. After reviewing your account history, I see that you initially installed the app in January and later uninstalled it. When you reinstalled the app in February, the free trial period had already ended, which is why the $16.99 charge was applied. However, I understand that this may not have been clear, and I apologize for any confusion. Our support team has already reached out to you to assist in resolving this matter. Please check your email or contact our support directly at support@omegatheme.com so we can further assist you and ensure your concerns are addressed. We value your feedback and hope to have the opportunity to serve you again. Thank you for your understanding. Best regards, Kaylee from Quote Snap team
Jan. 2, 2025
The app has not been working and we keep getting a "500 Server Error" message.
Hi, Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience caused by the “500 Server Error” message. This issue was the result of a small bug in our app, and we understand how frustrating this must have been for you. Our team took immediate action to address the problem, and the app is now running smoothly again. We’ve already reached out to inform you about the resolution, and we truly hope your experience with the app has improved since then. We’re genuinely sorry for the disruption and appreciate your patience and understanding during this time. Please know that we’re committed to providing a reliable service and are always here to help if you have any further questions or concerns. Thank you for giving us the opportunity to make this right!
Sept. 24, 2024
Customer service is extremely slow and not based in America. What does mean for you? Well, it means that everything you have an issue (WHICH IS ALL THE TIME), they need 24-48 hours to get back with you. OR THEY WALK YOU THROUGH A FIX THAT ENDS UP CRASHING YOUR ENTIRE SITE AND THEIR SOLUTION IS TO GET BACK WITH YOU TOMORROW. LIKE NO... YOU MESSED IT UP, YOU NEED TO FIX IT NOW.
Hi, We sincerely apologize for the frustration and inconvenience you've faced. We understand how important timely support is, especially when it comes to maintaining the smooth operation of your site. While the issue you experienced was resolved a few hours later, we completely understand that this doesn't make up for the stress and delay you encountered in the meantime. We deeply regret that our response time wasn't up to your expectations. Our team is dedicated to providing fast, reliable support, and it's clear we fell short here. Please know that we take your concerns seriously and are actively working to improve our processes to ensure faster, more effective communication in the future. We understand the urgency of needing things fixed right away, and we never want our customers to feel like they’re left hanging. Your feedback will help us improve so we can offer a better experience moving forward. Again, we are very sorry for any disruption caused, and we truly appreciate your patience as we work hard to ensure that issues like this are handled more swiftly in the future. If you need any further assistance, please don't hesitate to reach out to our live chat support, available 24/7, or contact us via email at support@omegatheme.com.
Aug. 2, 2023
App does not work as promised. Shows potential Retail customers pricing In quote request! and that is not the correct pricing for retail clients! what is the point of hide price if you are going to send them the wrong information. It makes us look bad when I have to explain to them that is not the pricing/
Dear the shine studios Team, Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with our app. We understand the frustration caused by the incorrect pricing information being sent to potential retail customers through the quote request. Upon investigating the matter, we discovered that the problem was due to a checkbox in the email template that was left ticked. This caused the wrong pricing to be displayed in the quote request emails. We already fixed the email template for your account. We deeply regret any negative impact this may have had on your interactions with potential customers. We value your feedback, as it helps us identify areas for improvement. Please be assured that we take this matter seriously, and we will take steps to prevent similar issues from occurring in the future. Once again, we apologize for any inconvenience caused and appreciate your understanding. If you encounter any further issues or have any questions, please do not hesitate to reach out to our customer support team, and we will be more than happy to assist you. Thank you for your continued support. Best regards, Kaylee from Omega Team
Jan. 19, 2023
First of all. I can't it just installs to the theme. I can't test it on a test theme. settings are just not working. doesn't work as intended. won't recommend
Hello, Thanks for taking the time to let us know about your feedback and we are sorry for the negative experience you had. Our support team has just received your comment about the app and we have sent you an email to explain the situation. Please check your email and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team
Nov. 12, 2022
It could be more usable. I’m not satisfied for this app. I’m not satisfied. It could be more usable. I’m not satisfied for this app. I’m not satisfied.
Thank you for your time and consideration. Regarding your case, I am sorry for any inconvenience you are facing with the app and our support service. It's so sad to see your 1* review because for some reason you can not afford the price and want to use the app for free. However, as far as we can offer, our team only supports giving a specific period to experience the app. If you want to unlock other functions in the highest plan, you will have to pay for the app. We serve thousands of users and hope you can understand this issue please reply to our email if you are still interested in trying the app. Our team is willing to welcome you back and support your business to set up the app. Hope you can give us another opportunity to experience the app to the fullest. Wish you all the best and feel free to contact us anytime at contact@omegatheme.com.
May 29, 2022
Firstly the app does work, it was able to hide pricing and do as it says, however, customers can still purchase items if they go to the cart. I would expect the ability to disable purchasing to ensure things aren't sold unexpectedly. Now the reason for the 1 star, we uninstalled the app due to google market requiring the store not to hide pricing and allow checkout, this was when on uninstall we have been spammed with over 30 emails with semi English why did you leave messages, responding doesn't do anything as the emails are automatic and just keep coming. It's appalling the level of spam.
Hello ElectricAircon, Thanks for taking the time to let us know your issue, and we are sorry for the negative experience you had with our app. Ms Joy - our support agent has just sent you an email to assist you to resolve this problem. I would be grateful if you could check and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused. Best regards, Kaylee from Omega team
March 11, 2022
Tuvimos muchos problemas con la aplicación, solo funciono bien con 2 productos después que el equipos de Omega modifico el código. Cuando quisimos filtrar mas productos nunca funciono adecuadamente, tuvimos muchos días con fallas, oculto precios donde no tenia que hacerlo, genero bucles de información. en general fue una mala experiencia. Soporte de shopify nos recomendó pedirle a Omega que ellos mismo eliminaran el código ingresado para evitar problemas y después eliminar la aplicación y omega nunca lo realizo y ahora tenemos que re instalar el tema. en total fueron 20 días con la aplicación y nunca funciono adecuadamente.
Estimado Salvador, Gracias por tomarse el tiempo para escribir una reseña, agradezco sus comentarios y lamento escuchar que tuvo una mala experiencia al usar nuestra aplicación. En mi nombre y en el de todas las personas con las que trabajo, nos tomamos en serio las opiniones de los clientes y escuchar que nuestra función de ocultación de precios no funcionó correctamente nunca es lo que queremos escuchar. Compartí su revisión con el equipo de desarrollo y nos encantaría que regrese para que podamos hacer que nuestro desarrollador verifique específicamente su caso y lo haga bien. La nueva extensión del tema 2.0 de Shopify ha tenido un impacto en el funcionamiento de nuestra aplicación, por lo que nos gustaría investigar el motivo porque cuando nuestro equipo de desarrollo verifica, no hay ningún problema. Solías darnos 5 estrellas por nuestro servicio, nuestro equipo realmente espera que nos puedas dar otra oportunidad. Nuestro líder técnico y todo el equipo están justo al otro lado para saber de usted. ¡Agradezco su patrocinio y espero volver a verlo pronto! Atentamente, Kaylee, líder de atención al cliente
Oct. 23, 2021
Nice concept but I was able to check out for free and almost cost me 3000.00 if I was a customer . I am looking for an app that actualy hides pricing.
Hello Harborside Décor, Thank you for sharing us your issue and we are sorry for any negative experience you had with our app. Our app can hide prices on the store based for quotable products. We have reached you to support and make sure the app can hide prices on your store. We do hope to hear from you back. Again, we are sorry for any inconvenience caused to you. Best regards, Omega team
Aug. 13, 2021
Added new products to the add to quote option and it completely broke my site and I cannot repair in anyway. I have been trying to get in contact with them for a long time and they keep just opening my messages and not replying. Highly dissatisfied. If you want your site to break and show a white screen to your users install this app!
Hello there, Thanks for taking the time to let us know your issue and we are sorry for the negative experience you had. Our support team has just received your request about the app and fixed the issue for you. Please check and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team