Q:Request A Quote & Hide Price
Quote Snap - How to hide price & Request form...
Rating
4.9
feedback
620
chart
#426
All reviews
Review RSS Feed
Dec. 5, 2025
One of the WORST apps ever! They have so many glitches and no customization in the way the quotes are presented to clients. Their developer team and customer service team is so arrogant and defensive towards any client request. We highly DO NOT RECOMMEND using this app!
Dear customer, We are very sorry for the negative experience you had with our app and our customer service. We appreciate you bringing these issues to our attention, and we sincerely apologize for the frustration we caused. Please know that we took your report very seriously. Our team was able to resolve the technical issue you flagged on the same day, and we deeply regret the communication breakdown that made you feel our team was being defensive. This is not our standard, and we are addressing it internally. Again, we are truly sorry for the trouble and frustration we caused. Best regards, Quote Snap team
Sept. 23, 2025
Hi there, Thank you for your feedback. We're sorry to hear about your experience and would love the opportunity to help resolve any issues you're facing. Our team has already reached out to you but haven't heard back yet. Could you please share more details about the issue you're experiencing? This will help us provide a resolution and ensure you can use our app smoothly. We're committed to making things right and are here to assist you every step of the way. Looking forward to hearing from you soon! Best regards, Kaylee
March 21, 2025
We would avoid this like the plague. Unfortunately we installed Quote Snap and Pareto. The Pareto app had a problem where it wouldn’t honor the rules and allowed checkout anyway. After contacting support we were advised the problem would be looked into, more than 2 weeks passed without a response. Then all of a sudden the checkout couldn’t be used for any order - it was disabled. This happened from the same time Quote Snap was installed, perhaps a coincidence but it was either a problem with one or the other apps created by Omega - either their Pareto app or Quote Snap. It’s already confusing enough using an app like this with a B2B store as there’s nothing consistent between a B2B and DTC sale, and it complicates things when there’s catalogs in one currency and the address being used is in another market. You have to pay $100 a month as a premium for being on Plus, but markets and currencies are still a mess - and then things go wrong and you end up with quotes in the wrong currency. It’s the not straightforward for a customer to know how this differentiates, let alone the store owner. Support advised that server maintenance at Omega could have caused the checkout to be disabled, which is a real problem that the cart relies on their service being fully functional or it could disable the checkout. The actual cause wasn’t found, but removing and disabling the apps brought the checkout back to life. The problem wasn’t evident and it took to removing apps to find the culprit. Even disabling it didn’t initially help. This unfortunately resulted in a loss of revenue and angry customers. These apps should be designed that if there is any type of issue at the apps servers that there is at least an option to allow checkout to proceed, not to simply disable it or make it unusable. This is simply an app I’d avoid, especially not being able to get support when the issue was occurring - Plus stores are looking for reliability and help when needed, that’s why these devs charge more for a Plus store isn’t it?
Hi there, Thank you for taking the time to share your detailed feedback. We sincerely apologize for the frustration and disruption this caused to your business. Your experience falls far short of the reliability and support we strive to provide, especially for Plus stores, and we take full responsibility for the issues you encountered. Regarding Support Delays: We deeply regret the delayed response during this critical time. Our team is implementing staffing adjustments to ensure urgent issues like yours are prioritized and resolved swiftly moving forward. The behavior you described with checkout functionality is unacceptable, and we still hope that you will reinstall our app so that we can find the root cause. About currency issue of the Quote app, we could appreciate if you could provide us more details so that we can assist you further because we haven’t received your support request regarding this issue yet. We’d appreciate the opportunity to regain your trust. If you’re open to it, our engineering team would like to review your case privately to ensure all issues are resolved and we can assure you that you won’t be charged for our app if it doesn’t work on your store. Thank you again for your feedback. We’re committed to learning from this and delivering the stability and support your business deserves. Sincerely, Kaylee
Feb. 26, 2025
I installed this to trial but it didn't have all the functionality we needed but seemed like a nice app - used for a few hours and uninstalled but was charged $16.99 - so I'd be careful before using the "free trial" - it isn't free!
Hi there, Thank you for reaching out and sharing your experience with our app. I’m sorry to hear about the unexpected charge and any frustration it may have caused. After reviewing your account history, I see that you initially installed the app in January and later uninstalled it. When you reinstalled the app in February, the free trial period had already ended, which is why the $16.99 charge was applied. However, I understand that this may not have been clear, and I apologize for any confusion. Our support team has already reached out to you to assist in resolving this matter. Please check your email or contact our support directly at [email protected] so we can further assist you and ensure your concerns are addressed. We value your feedback and hope to have the opportunity to serve you again. Thank you for your understanding. Best regards, Kaylee from Quote Snap team
Jan. 2, 2025
The app has not been working and we keep getting a "500 Server Error" message.
Hi, Thank you for taking the time to share your feedback with us. We deeply apologize for the inconvenience caused by the “500 Server Error” message. This issue was the result of a small bug in our app, and we understand how frustrating this must have been for you. Our team took immediate action to address the problem, and the app is now running smoothly again. We’ve already reached out to inform you about the resolution, and we truly hope your experience with the app has improved since then. We’re genuinely sorry for the disruption and appreciate your patience and understanding during this time. Please know that we’re committed to providing a reliable service and are always here to help if you have any further questions or concerns. Thank you for giving us the opportunity to make this right!
Jan. 19, 2023
First of all. I can't it just installs to the theme. I can't test it on a test theme. settings are just not working. doesn't work as intended. won't recommend
Hello, Thanks for taking the time to let us know about your feedback and we are sorry for the negative experience you had. Our support team has just received your comment about the app and we have sent you an email to explain the situation. Please check your email and let us know if you need any further assistance. We are terribly sorry again for any inconvenience caused. Best regards, Omega Team
Nov. 12, 2022
It could be more usable. I’m not satisfied for this app. I’m not satisfied. It could be more usable. I’m not satisfied for this app. I’m not satisfied.
Thank you for your time and consideration. Regarding your case, I am sorry for any inconvenience you are facing with the app and our support service. It's so sad to see your 1* review because for some reason you can not afford the price and want to use the app for free. However, as far as we can offer, our team only supports giving a specific period to experience the app. If you want to unlock other functions in the highest plan, you will have to pay for the app. We serve thousands of users and hope you can understand this issue please reply to our email if you are still interested in trying the app. Our team is willing to welcome you back and support your business to set up the app. Hope you can give us another opportunity to experience the app to the fullest. Wish you all the best and feel free to contact us anytime at [email protected].
March 11, 2022
Tuvimos muchos problemas con la aplicación, solo funciono bien con 2 productos después que el equipos de Omega modifico el código. Cuando quisimos filtrar mas productos nunca funciono adecuadamente, tuvimos muchos días con fallas, oculto precios donde no tenia que hacerlo, genero bucles de información. en general fue una mala experiencia. Soporte de shopify nos recomendó pedirle a Omega que ellos mismo eliminaran el código ingresado para evitar problemas y después eliminar la aplicación y omega nunca lo realizo y ahora tenemos que re instalar el tema. en total fueron 20 días con la aplicación y nunca funciono adecuadamente.
Estimado Salvador, Gracias por tomarse el tiempo para escribir una reseña, agradezco sus comentarios y lamento escuchar que tuvo una mala experiencia al usar nuestra aplicación. En mi nombre y en el de todas las personas con las que trabajo, nos tomamos en serio las opiniones de los clientes y escuchar que nuestra función de ocultación de precios no funcionó correctamente nunca es lo que queremos escuchar. Compartí su revisión con el equipo de desarrollo y nos encantaría que regrese para que podamos hacer que nuestro desarrollador verifique específicamente su caso y lo haga bien. La nueva extensión del tema 2.0 de Shopify ha tenido un impacto en el funcionamiento de nuestra aplicación, por lo que nos gustaría investigar el motivo porque cuando nuestro equipo de desarrollo verifica, no hay ningún problema. Solías darnos 5 estrellas por nuestro servicio, nuestro equipo realmente espera que nos puedas dar otra oportunidad. Nuestro líder técnico y todo el equipo están justo al otro lado para saber de usted. ¡Agradezco su patrocinio y espero volver a verlo pronto! Atentamente, Kaylee, líder de atención al cliente