QS Request a Quote, Hide Price
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Grundsätzlich keine schlechte App. Leider gibt es noch Schwächen bei der Mehrsprachigkeit sowie bei der automatischen Berechnung von Versandkosten und Steuern. Gerade bei internationalen Angeboten wäre eine zuverlässigere Berechnung und bessere Unterstützung mehrerer Sprachen sehr wünschenswert.
Vielen Dank, dass Sie sich die Zeit für diese Bewertung genommen haben. Es tut uns leid, dass Sie aktuell Einschränkungen bei der Mehrsprachigkeit sowie bei der automatischen Berechnung von Versandkosten und Steuern erleben, gerade für internationale Angebote ist das wirklich wichtig und kann im Alltag schnell frustrierend sein. Wir nehmen Ihr Feedback sehr ernst und arbeiten daran, die App in diesen Punkten spürbar zu verbessern, damit sie Ihren Shop künftig zuverlässiger unterstützt. Danke, dass Sie uns darauf aufmerksam gemacht haben.
Thank you for your feedback. We’re sorry to hear your experience hasn’t met expectations. Our support team has reached out to you and would really appreciate the opportunity to better understand your concerns. We hope you can share more details so we can work toward a proper resolution. Your experience matters to us, and we’re committed to making this right.
The Request a Quote part of the app works as expected and does exactly what we need it to do but could never get simple SMTP email notifications to work which is a must have feature. As is the customer requests a quote and it generates a draft order but our big ticket sales team doesn't watch or have access to the online store so they never see the orders. We need a way to notify them along with the information in the quote using simple a standard SMTP relay. Contacted support but we're talking to the after hours guy, who relays to someone, who relays to someone, who says they'll pass the information onto the developer. They mostly just request the same information over and over again e.g. screenshots of the error, proof that smtp works outside the app which it all does and we've provided. Wait a day for info to relay back and they ask for the same stuff again.
Dear Supreme Spa & Pool Online Team, Thank you for sharing your feedback. I'm truly sorry to hear about the challenges you've faced with the SMTP email notifications feature and our support process. I understand how essential timely notifications are for your sales team to manage customer quotes effectively. Please rest assured that our development team is actively investigating the SMTP issue to provide a reliable solution as soon as possible. We are also reviewing our support procedures to ensure a smoother and more efficient experience for our users. Thank you for your sharing so that we can work to improve your experience with our app. Warm regards, Kaylee - Leader of Customer Support Team
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