Q:Request A Quote & Hide Price
Quote Snap - How to hide price & Request form...
Rating
4.9
feedback
617
chart
#348
All reviews
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Oct. 10, 2025
The Request a Quote part of the app works as expected and does exactly what we need it to do but could never get simple SMTP email notifications to work which is a must have feature. As is the customer requests a quote and it generates a draft order but our big ticket sales team doesn't watch or have access to the online store so they never see the orders. We need a way to notify them along with the information in the quote using simple a standard SMTP relay. Contacted support but we're talking to the after hours guy, who relays to someone, who relays to someone, who says they'll pass the information onto the developer. They mostly just request the same information over and over again e.g. screenshots of the error, proof that smtp works outside the app which it all does and we've provided. Wait a day for info to relay back and they ask for the same stuff again.
Dear Supreme Spa & Pool Online Team, Thank you for sharing your feedback. I'm truly sorry to hear about the challenges you've faced with the SMTP email notifications feature and our support process. I understand how essential timely notifications are for your sales team to manage customer quotes effectively. Please rest assured that our development team is actively investigating the SMTP issue to provide a reliable solution as soon as possible. We are also reviewing our support procedures to ensure a smoother and more efficient experience for our users. Thank you for your sharing so that we can work to improve your experience with our app. Warm regards, Kaylee - Leader of Customer Support Team
May 13, 2025
When the app works its ok. However we seem to be having issues with this app regularly.
Hi there! Thanks so much for sharing your feedback about Quote Snap. We’re really sorry to hear you’ve been running into issues — your experience matters deeply to us. Our support agent has already reached out to you directly via email to help clarify the situation and provide a solution. Please check your inbox when you have a moment! Just to briefly explain: the issue you're experiencing may be related to a token reset required by the Office email system every 90 days — something unfortunately outside the control of third-party apps like ours. That said, we’ve made important improvements recently and are doing our best to make sure things run smoothly moving forward 🚀 We truly appreciate your patience and hope to turn your experience into a great one! Warmly, The Quote Snap Team