All reviews

Rating Breakdown

  • 5
    13% (74 ratings)
  • 4
    11% (61 ratings)
  • 3
    14% (75 ratings)
  • 2
    15% (84 ratings)
  • 1
    47% (259 ratings)
Review RSS Feed Review RSS Feed

2 / 5 Share

Jan. 11, 2023

This app is free and yet somehow still I'm disappointed. It is restricted to a limited range of labels from 3 specific brands of labels with specific brands/models of printers. (conveniently printers you can buy from the Shopify store.) You'd think this thing would be highly optimized for said printers, but I've had so many issues. For example, just today I had the labels just randomly start printing sideways. Like, between print-jobs using the same template, minutes apart. Shopify has a bad habit of creating apps and then never supporting or improving them, and sadly this is one of them. Update: 01/11/2023. No noticeable updates, but through some tinkering, I've been able to get it to work and it does print labels, so I'm upgrading it from 1 to 2 stars. However, another noticeable issue is the clunkiness in regards to bulk controls. You can't, for example, filter your search to a product category and select all, and you can't copy past a quantity down a row like you can if you were bulk editing something in Shopify. This is being mentioned because I recently needed to print one of each label, for the purpose of sticking on bins (a pretty fair use-case) and that involved me individually searching each item and then individually setting the quantity to 1. Very very very tedious, and if you have a warehouse full of SKU's, you're in for a bad time. I appreciate Imogen's response, and I genuinely hope to see this app improve, but it really does feel like it's being neglected.

Store

Sanshee

Using app

8 months

Total reviews

11

Average rating

3.8

Developer Reply

Hi there, Sanshee. Thanks for taking the time to leave your review. We're sorry to hear that Retail Barcodes hasn't been performing to the standard that you expect from us. We take feedback such as this very seriously, as it helps us improve our product offerings into something folks can enjoy using. Our Product Team is aware of requests for further supported label types and printers, and I'll make sure they see your review here for further proof of the value such features would bring. If you do encounter issues such as the labels changing orientation in the future, please reach out to our Live Team (https://bit.ly/2AWw5VA) so they can document the issue, and assist with troubleshooting. -Imogen, Shopify Support

2 / 5 Share

Aug. 17, 2022

For a long time all went fine with our barcodes. now suddenly it makes duplicates of barcodes for diffrent products, even the products have diffrent SKUs!! even we have only about 4000 diffrent variants-barcodes.... It is a huge mess for us, as we are traped in this App. All our products are in store POS an are labeld with barcode labels!! i hope to get an answer from the developers to help me solve this problem! Please contact us! It's a worst case scenario!

Using app

Over 2 years

Total reviews

2

Average rating

1.5

Developer Reply

Thank you for writing your review and letting us know that you've had this issue, and I can appreciate the frustration in having to deal with the problem of duplicate barcodes for your products being assigned to incorrect variants. If you believe the app is not behaving as it should, I'd recommend contacting our support team directly so we can authenticate you on your store and troubleshoot this issue further: https://bit.ly/2AWw5VA.

2 / 5 Share

Aug. 5, 2022

I wish you could add pre-existing barcodes from our vendors with the Shopify app. Need to allow up to 9 number barcode.

Using app

6 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for taking the time and sharing this feedback with us. While there isn't a way to import barcodes at this time, you can create barcodes up to 39-digits. However, this will depend on the type of labels you're using, so please refer to our list of supported label sizes (https://bit.ly/3durQDU). That being said, we understand that importing barcodes from the vendors can be beneficial for our merchants, like yourself, and we'd be more than happy to pass this feedback along to our development team as a feature request for future considerations. On the other hand, if importing barcodes is something that you absolutely need right now, then we'd encourage using StockSavvy Barcode Scanning (https://bit.ly/3SYLBUy) for the time being. Cheers! -Elias, Shopify Support

2 / 5 Share

June 22, 2022

App is ok, but it does not support the language with letters "č", "š", "ž" in it. If title contains one of those letters, the labels will be empty, you can only print a barcode and price.

Using app

About 4 hours

Total reviews

7

Average rating

4.4

Developer Reply

Hey, there. Thank you so much for taking the time and sharing this feedback with us. We understand how important specialized characters are for your business and labels, and we'd be more than happy to share your feedback with our development team for future considerations. If you need the labels to support special characters for the time being, then we'd recommend exploring some third-party options. Apps, such as Multi‑Label Barcodes (https://bit.ly/3RAX0sR), Barcode Man ‑ Label Printing (https://bit.ly/3vfIu0n), or Kodbar: Barcodes & Labels (https://bit.ly/3PemMBx), supports multiple formats and allows you to create custom labels. Thanks! -Elias, Shopify Support

2 / 5 Share

May 18, 2022

Why are you only supporting only 3 sizes of labels with the Zebra ZSB Label Printers? Zebra Barcodes ZSB-LC6 (2.25" x 1") - 57mm x 25mm Zebra Multipurpose ZSB-LC7 (1.25" x 1.25") - 32mm x 32mm Zebra Jewelry ZSB-LC8 (2.25" x 0.5") - 57mm x 13mm

Using app

Almost 3 years

Total reviews

2

Average rating

3.5

Developer Reply

Hi, there. Thanks so much for taking the time to leave a review for our application. We take all feedback that we receive with an open-mind, as it's feedback such as this that allows us to improve our product offerings. Currently, the types of labels we can support for the ZSB printer is limited to those three options, and it would be great if we could expand our support for that printer. I've passed this feedback along to our Product Team, so they can see that this is something that folks are looking for. In the meantime, we do have our help documents, such as this one here (https://bit.ly/3xbYvo2), that showcase the additional Zebra label types that we support, just in case one of these other label types may be helpful. -Imogen, Shopify Support

2 / 5 Share

March 29, 2022

This is not a very good app. While it does create and allow you to print barcodes is leaves much to be desired. I just entered a transfer of almost 200 products and now I have to add each and every product to a que to print labels or print them one-by-one. Why would one not be able to print labels from a transfer (which is really a basic purchase order)? This is a feature that other providers offer (we switched from Lightspeed and they offered it) I would give it a better review if it actually worked the way we do.

Using app

5 months

Total reviews

5

Average rating

4.4

Developer Reply

Hi there, Iowa Magic Shop. Thanks so much for taking the time to leave a review for us, and I'm truly sorry to hear that our app isn't able to quickly and efficiently allow you to print off labels from a transfer. This is a great piece of feedback to have for us, and as we're always looking to improve our product offerings, you can rest assured that I'll be making our development team aware of this. With this feedback, the team will be able to look into adding this functionality in the future. If you have any additional feedback for us, please feel free to let us know. -Imogen, Shopify Support

2 / 5 Share

Dec. 4, 2021

We are using this app but the ability to move items on the labels are so limited and hard to create what we want our labels to look like and get the info we want on them.

Store

Red Bag

Using app

5 days

Total reviews

6

Average rating

4.5

Developer Reply

Hi There. Thank you so much for taking the time to leave this review and feedback. We can certainly see the benefit in potentially adding more customization options when creating labels. I would be happy to submit your feedback up to our developers for future consideration. Thanks again! -Marty, Shopify Support.

2 / 5 Share

Nov. 30, 2021

It would be a good app if it made for sense when selecting product to print labels from. It forces you to select them in shopify then opens this app then you have to reselect them one by one. Why not just add a select all button?

Using app

About 1 year

Total reviews

8

Average rating

2.0

Developer Reply

Hi, there. Thank you for taking the time to leave this review and feedback. I can certainly see how a "select all" option would be a valuable feature, I would be happy to send this feedback up to our developers for future consideration. In the meantime, what I'd suggest, is using the bulk actions from your Shopify admin. You can try this out by, heading to Products > All Products, clicking on the checkbox to the left of the product thumbnail, and then on "more actions" and scrolling down to "print barcodes." That's how you can add items to the print queue in bulk, and then you will need to select your label template and label quantities from there. I hope this helps you out moving forward and thanks again for your review! -Marty, Shopify Support

2 / 5 Share

Nov. 25, 2021

No email back from support, barcodes are invalid. It would be a great app if the barcodes worked for google shop.

Using app

8 months

Total reviews

1

Average rating

2.0

Developer Reply

Thank you for writing your review and I'm sorry to hear that you did not receive a response back from our support team. If you're still experiencing issues with the barcodes, please reach out to our team again who can also be contacted via callback and live chat: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2 / 5 Share

Nov. 3, 2021

Why there is no option to choose other lables than suggested. Same on the printers. It's hard to find those formats or products in Switzerland/Europe. This is very annoying.

Using app

6 days

Total reviews

1

Average rating

2.0

Developer Reply

Hi there. Thank you for taking the time to leave this review and share your feedback. Shopify Shipping is available for orders shipped from fulfillment locations based in the United States, Canada, and Australia. If you are located in Switzerland/Europe, this may be the reason you are having issues. However, I would suggest reaching out through our Help Center here: https://bit.ly/2AWw5VA to chat with one of our live support advisors to provide some more context into the issue you are having, we are always happy to take a closer look. Thanks again! -Marty, Shopify Support.

2 / 5 Share

Sept. 29, 2021

I like that this app is simple and easy to use. However, the lack of support for Brother printer labels is a huge bummer. I've had to use a different label template to get close to the labels I'm using but the top line of print gets cut off if I put even one extra line on it. The print is also off center which bugs me. And I really don't want to spend hundreds of dollars on a new printer when I've already invested hundreds into the setup I currently have.

Using app

About 1 year

Total reviews

1

Average rating

2.0

Developer Reply

Hi there. Thank you for reaching out and for sharing this feedback. The only supported printers are the DYMO and the Zebra. As well, you can print to your own office printer using Avery labels (https://bit.ly/2Wiy4ib). I can certainly see the potential benefit in offering more support for additional printers, such as the Brother, so I would be happy to submit your feedback to our developers for future consideration. Thank's again! -Marty, Shopify Support.

2 / 5 Share

Aug. 19, 2021

This retail barcode app is not as robust and easy to use as we would like. First, let's start with the tags: There is little you can do to edit or alter the printing template. If you have products with variation, you cannot note this in the printing, as it merely prints 3 fields: Price, the main product name, and SKU number. So, for example, if you have similar products that differ by style, you cannot note that difference on the tag. The only difference would be the SKU number - this is not helpful. Second, the dashboard interface is best suited for simple 1 or 2 product printing, but not if you need to print one set of tags after another. If you need to print another set of tags, you will need to basically restart the app by clicking the "Retail Barcode Label" title in the app. It's very annoying that the dashboard view is set up this way - it's not intuitive, and makes the printing process more of a chore. Third, the app is glitchy. For some reason, the very first tag has a shortened product name, while all subsequent tags have the full name. In short, if you can avoid using this app, go for it. Find something better.

Store

Poketo

Using app

23 days

Total reviews

4

Average rating

4.3

Developer Reply

Hi, there. We are sorry to hear you ran into these issues with the Retail Barcode Labels app and thank you for taking the time to share this review and for highlighting these issues. We can see why some of these issues would be a problem for some of our merchants, like yourself, and we would be happy to pass your feedback along to our developers for future considerations. Although we cannot guarantee updates to this in the future, the more requests we get from our merchants the better the chances for future updates. Thanks again! -Marty, Shopify Support

2 / 5 Share

July 23, 2021

We use this barcode maker for our two stores. The biggest issue it has is it makes duplicate labels for different items. This messes with our inventory levels a lot and it seems to keep happening. I am looking for a new app as we cannot afford to let this keep happening as we have two brick and mortar stores and an online store so it is very important that our inventory is correct at all times.

Store

Arktana

Using app

11 months

Total reviews

3

Average rating

4.0

Developer Reply

I am sorry to hear that you have had this issue with the Retail Barcode Labels app and can appreciate that the duplication of labels is especially frustrating when you have numerous stores and accurate inventory reporting is important. This is a known issue with the app and we are logging merchant feedback on this, so I will be sure to pass your comments on to our app development team. Thank you for writing your review and letting us know you're having this problem. -Victor, Shopify Support

2 / 5 Share

June 11, 2021

TLDR: This cost me a good bit of manual effort to recover from an overly ambitious action taken by the app. Be warned, if you want to mix barcodes with some of your products having externally assigned barcodes and some having generated barcodes, be sure to take backups regularly. This has an option to overwrite ALL barcodes that have not been automatically generated. Meaning this will wipe out ALL externally assigned barcodes from all products without a warning or confirmation. This was done by an employee, as there is no way to prevent it through permissions. I want the employee to be able to create new barcodes, but not overwrite the entire database of barcodes. Seems like this would be a valuable option to add. FYI, recovery was not simple, We had 10 days worth of heavy turnover since our last backup. Luckily, I was able to code up a solution to recover the older barcodes for the pre-existing barcodes, but the newer entries where a total loss. We had to manually rescan 400+ products to recover. One would think that shopify would have thought this one out a little more, and that they would offer a free backup scheduling app for when things go badly. Not really impressed.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

Developer Reply

Hey, there. Sorry to hear about the issues caused by the overwrite and we'd be happy to share your experience with our developers, so that your suggestions can be taken into consideration for future developments. As for backing up, there are a couple of options you can consider - you can export a copy of your products to a CSV file (https://bit.ly/3wCodAB) or use a third-party app, like Rewind Backups (https://bit.ly/3vBrb7f), which is capable of scheduled backups. Thanks again for taking the time and sharing these suggestions with us. Cheers! -Elias, Shopify Support

2 / 5 Share

May 6, 2021

The jewelry tags are very frustrating. They don't give show the sku or the barcode. This makes tagging labor intensive. Also the Dymo labels used constantly get clogged in the dymo printer.

Store

Swoon

Using app

12 months

Total reviews

6

Average rating

4.5

Developer Reply

Hi, there! Thanks for reaching out and for providing your feedback. Customization options are limited for smaller sized labels at this time but I'll pass your feedback along to our team internally! -Oliver

2 / 5 Share

May 4, 2021

Honestly, we need more options for Dymo templates. Shopify Hardware sold us Dymo Hardware, but the size tags we need vs what is available as a template are way too big. Need this to be more customizable, so we can choose *Just* barcode and name of item, on a smaller Dymo label ( 1⁄2 x 1 7⁄8" or 1⁄2 x 1"). It's so limiting.

Using app

6 months

Total reviews

2

Average rating

3.5

Developer Reply

Hi, there. Thank you for leaving a review and providing us with your feedback. I can see how having more options for the label sizes can be beneficial for our merchants, like yourself, and I'd be happy to share your comments with our developers. Thanks again! -Elias, Shopify Support

2 / 5 Share

April 24, 2021

Borderline useless. It doesn't have my Dymo label size and doesn't let me use metafields or even a range of Shopify fields. Like many Shopify features it seems to have been designed without much user experience input.

Using app

Over 1 year

Total reviews

4

Average rating

3.3

Developer Reply

Hi, there! Thank you for leaving your feedback. Supported label sizes can be found here: https://bit.ly/3e6Olgg. I'd be happy to pass this feedback along to our development team in hopes that we may be able to add further customization down the road. -Oliver, Shopify Support

2 / 5 Share

March 25, 2021

I think it is a convenience app for a barcode. The only and most problematic thing is that the app does not support my language and my currency. Quite a disappointing since Shopify itself did a great job with translating the language.

Using app

About 1 month

Total reviews

3

Average rating

4.0

Developer Reply

I'm glad to hear that you're finding the app convenient, and thank you for sharing that feedback with us here. I can certainly see why being able to use the app in your own language would be helpful, so I will go ahead and pass your feedback onto our development team for their consideration. -Oliver, Shopify Support

2 / 5 Share

March 6, 2021

Barcodes print on label with half the number and +11 have emailed shopify to help fix it and not luck. I think it woul dbe good if glitch can be fixed.

Store

SUP2

Using app

Over 1 year

Total reviews

4

Average rating

3.3

Developer Reply

Thank you for writing your review. I am sorry to hear that you've had this issue and not received the help you needed, as this is something that should not be happening with the app. I would recommend trying to contact our support team again, either via a callback or by live chat, so that you can be authenticated on the store and this issue can be investigated in more detail. A member of our team should be able to take a look at the app to try and determine what is causing this problem. You can reach out to them at: https://bit.ly/2AWw5VA. -Victor, Shopify Support

2 / 5 Share

Feb. 22, 2021

We used this application to print the barcode for our store. While using this application we were facing the problem of not printing the price along with the barcode. We contacted to the support team regarding this issue. But they said that your country currency doesn't support with our system as this application is used worldwide for printing the barcode. For developer: Developers should update this application with time by time as many of the Shopify users using this application for barcode printing.

Store

ebarza

Using app

7 months

Total reviews

21

Average rating

4.7

Developer Reply

Hi, there! Thank you for that feedback - that is correct, you aren't able to print your pricing on your barcodes using the app if you are using an unsupported currency on your store. If this is the case for you, I'd recommend using the Dymo label printing software instead: https://bit.ly/39fg0Ji. Hope that helps! - Brie, Shopify Support