Retail Barcode Labels

Hi there! Thank you so much for sharing information about this issue! Our Retail Barcode Labels Apps assigns barcodes to your products based on the last 8 digits of your product variant IDs and generally these are unique to each one. Even so, if a store has a very large number of products, there is a small chance that some of the variants can have the same 8 last digits, hence "duplicating a barcode" in such cases. However, that may or may not be what is at play for your store, so it might be no harm to reach out to us at https://shopify.link/vRn so we can double check for you, just in case it is a workflow issue that could be resolved and/or if we might be able to advise on a workaround. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for sharing this feedback! I completely understand that being able to bulk upload the labels you wish to print via a CSV file would be a helpful option to have. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for sharing your feedback! The Retail Barcode Labels app does allow some customisation of the label content, including label attributes such as product title, price, barcode, SKU and custom fields, etc., but more advanced customisation may not be possible. If you have any specific fields that you feel it would be beneficial to include, please do feel free to reach out to us at any time via https://shopify.link/vRnL and we can relay that feedback to our development team on your behalf. Thanks! - Natasha, Shopify Support

Hi there! Thank you so much for sharing information about those two issues! The printing quality issue you described is strange, and there should not be a demonstrable difference between the two apps. It might be no harm to check your printer settings when printing with the Retail Barcode Label app, as the resolution settings might need to be optimised. Steps to do that can be found here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. When generating barcodes in the Retail Barcode Labels app you have several options to choose from; to create barcodes for all or specific products, to generate barcodes only for products without barcodes, or to replace existing barcodes with new ones. To avoid duplicates, we would advise making sure that you are definitely selecting the option to create barcodes only for products or variants that don't have barcodes yet. If you are already doing so and the issue persists it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can see if we can establish the root cause of the issue and prevent this from happening again. We can also take a look at that time at the printing quality issues you described as well if unresolved. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for taking the time to leave feedback and share information about an issue you are facing! You absolutely should be able to save more than one barcode label template at a time, so that is strange. In relation to the issue where information is being cut off, that might indicate that the label in question is too small for the amount of text, or an unsupported printer or label size is in use, or because the printer settings have not been optimised. You can see a list of our supported label sizes through this link: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. If you are using a supported label size and still encountering issues, you can find steps to optimise your printer settings here as that should help resolve the issue: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. If the issue persists with either saving templates or text being cut off it would definitely be worth reaching out to our Retail support team via https://shopify.link/vRn so we can take a further look for you. Thanks so much! - Natasha, Shopify Support

Bonjour ! Merci beaucoup de nous avoir communiqué ces informations concernant ce problème. Généralement, ce problème survient lorsqu'une imprimante ou un format d'étiquette non pris en charge est utilisé, ou lorsque les paramètres d'impression ne sont pas optimisés. Vous trouverez la liste des formats d'étiquettes compatibles en suivant ce lien : https://help.shopify.com/fr/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#supported-label-sizes. Si vous utilisez un format d'étiquette compatible et que le problème persiste, vous trouverez ici des instructions pour optimiser les paramètres de votre imprimante. Cela devrait résoudre le problème : https://help.shopify.com/fr/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#recommended-print-settings-for-barcode-labels. Si le problème persiste, n'hésitez pas à contacter notre équipe d'assistance aux vendeurs via https://shopify.link/vRn afin que nous puissions examiner votre cas plus en détail. Merci beaucoup ! — Natasha, Assistance Shopify

Hi there! Thank you so much for sharing information about the issue you have been facing! It would definitely be worth reaching out to our Retail support team so see if we can establish the root cause of the issue you describe and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for sharing this feedback! I completely understand the need for a quick and easy workflow when printing labels, and that not being able to access the print barcode label option from the product variant page, and only being able to do so from the parent product page, is not ideal. I have passed that feedback along to our development team, and appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support

Hi there! Thank you so much for sharing your rating! If you would like to share any details about how we could improve the app or your experience using it, please do feel free to edit your reply here or reach out to us via https://shopify.link/vRnL so we can take a look for you and pass any feedback along to our development team. - Natasha, Shopify Support

Hi there! Thank you so much for sharing information about this issue! It would be expected that you would get some indication that the barcodes had been generated. It would definitely be worth reaching out to our Retail support team so we can see if we can establish the root cause of the issue and prevent this from happening again. Please do feel free to reach out via https://shopify.link/vRnL and we can take investigate further for you. Thanks so much! - Natasha, Shopify Support

Hallo! Vielen Dank für Ihr Feedback! Ich verstehe, dass aufgrund der Größe der Etiketten, die Sie mit Ihrem Zebra-Drucker verwenden, längere Produktnamen möglicherweise gekürzt werden müssen, damit sie auf das Barcode-Etikett passen, was möglicherweise nicht den Vorstellungen entspricht. Vielen Dank für dieses Feedback und ich werde es unbedingt an unser Entwicklungsteam weiterleiten. In der Zwischenzeit finden Sie hier - https://help.shopify.com/de/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels#part-918f7cf5f7d275d4 - eine Liste aller mit den Zebra-Druckern kompatiblen Etikettengrößen, sodass Sie sehen können, ob eine größere Etikettengröße verfügbar ist, die Ihren Anforderungen entspricht. Ich hoffe, das hilft Ihnen. Wenn Sie weitere Hilfe benötigen, können Sie sich jederzeit über https://shopify.link/vRnL an uns wenden! - Natasha, Shopify-Support

Hi there, thanks so much for taking the time to leave a review! When pulling up the product view to select the products you wish to print labels for, it should pull up a list of all your available products to do so, rather than pulling up products previously printed. If this does not fit with what you are experiencing, please do reach out via https://shopify.link/vRnL and we can take an in-depth look for you.

Hi there! Thank you for taking the time to leave a review and share your experience with us. When printing issues occur, there can be a couple of different factors at play, including printer connection issues, etc. There are some handy troubleshooting steps in our Help Centre which should help resolve it: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#troubleshooting. If you do want some assistance with printing labels using the app, or to provide more detailed feedback about the issues you encountered, we would be happy to help. Please feel free to add it to your current review and I would be happy to address it, if possible, or you can contact our support team at anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL.

Hi there! Thank you for taking the time to leave a review and share your experience with us. I have passed your feedback on customizing format of your labels along to our developer team, but please let us know if you are experiencing issues with your labels' readability or functionality! You can contact our support team at anytime via the Shopify Help Center for assistance: https://shopify.link/vRnL.

Thank you so much for your review and feedback, and taking the time to do so! We understand just how important it is to have the process be quick and efficient for you, and I have passed this along to our developers. If the Retail Barcode Labels app doesn't meet your needs, you're welcome to explore some third-party options for creating barcode labels here: https://shopify.link/doJ5

Thank you for taking the time to leave us a review! I understand for some, displaying the compare at price is important. Labels have very limited space and typically customers are more interested in verifying size, etc. I will pass on your suggestion to our developers, though, as they are always interested in merchant feedback.

Thank you for your review and feedback! I will make sure to provide this information to our team. -Emily, Shopify Support