Retail Barcode Labels
All reviews
The recent Retail Barcode Labels update removed our ability to print SKU on Avery 5167 labels. We manufacture hundreds of visually similar products. Printing only barcode and price substantially increases the likelihood of mislabeling inventory. We'd like this functionality restored or our store opted out of the new template restrictions.
Thank you for laying this out so clearly. We're passing this along to the team that owns the app, and specific details like the label format and why the SKU matters for your workflow make that report much stronger. If you'd like to go through your current setup and look at options in the meantime like choosing another label size and customizing margins to allow to print on the Avery 5167), our support team is available at help.shopify.com/support.
Even though I'm using the same small Dymo template, all of a sudden my barcodes are longer and a different font. This is a major problem as it changes the whole layout of our product. How can I get my normal template back, and how can I speak to someone to help - no links or helpdesk available.
Thank you so much for sharing this feedback! I understand the recent changes to font may not be ideal and rest assured I have relayed that feedback to our development team. For the layout issue, please reach out to our Retail support team via help.shopify.com with the details and we can investigate further for you. - Natasha, Shopify Support
just stopped working cannot download/print labels
Thanks for flagging this. A sudden stop on label downloads or prints is often a browser or PDF hiccup, so it's worth ruling that out first. Two quick checks: try generating the labels in a different browser or an incognito/private window, and make sure pop-ups and downloads aren't blocked for your Shopify admin. Printing from desktop rather than mobile can also help. If it still won't download after that, our support team can dig into it with you at help.shopify.com/support.
Bonjour, J'utilise l'application Retail Barcode Labels avec Shopify et elle fonctionne globalement bien, mais il manque quelques options importantes pour les utilisateurs français. Le principal problème concerne l'affichage du prix : le symbole € est placé à gauche du montant (exemple : €19,99), alors qu'en France il doit être affiché à droite (exemple : 19,99 €). Il serait également intéressant d'ajouter davantage d'options de personnalisation pour les étiquettes, comme le positionnement du prix, la taille des textes, et la mise en page des informations produit. Merci pour votre travail et j'espère voir ces améliorations dans une prochaine mise à jour.
Bonjour, et merci pour ce retour clair et constructif. Vous avez raison sur le format français : l'affichage attendu est bien 19,99 € avec le symbole à droite. Aujourd'hui, l'application ne permet pas de modifier la position du symbole monétaire ni de personnaliser librement la mise en page (taille du texte, disposition des informations). Ce sont des demandes précieuses que nous transmettons pour orienter nos prochaines améliorations. Merci d'avoir pris le temps de les détailler.
Works great if only needing to print a barcode here or there. There is no way to print barcodes from Purchase orders, making large PO's almost impossible to manage if there are a lot of products without barcodes. I now have to go into over 200 variants by hand and print individual barcode labels. Rather than being able to pull data from a PO.
Thanks for the detailed feedback. Labeling 200+ variants one at a time is a lot of manual work. Two things that may help now: in Retail Barcode Labels you can bulk-select multiple products from the product list and print their labels in one batch, instead of opening each variant. The app can also auto-generate barcodes for products missing one. Pulling labels straight from a PO isn't available today, but this feedback helps us prioritize future improvements. We appreciate you flagging it.
Solange die Etikettengröße nicht frei wählbar ist und man auf feste Vorlagen beschränkt ist, ist diese App für uns leider unbrauchbar.
Vielen Dank für Ihr offenes Feedback. Ihr Wunsch nach frei wählbaren Etikettengrößen ist gut nachvollziehbar. Aktuell unterstützt Retail Barcode Labels eine feste Auswahl an Etikettenvorlagen, individuelle bzw. frei definierbare Größen sind also derzeit nicht möglich. Wir geben diesen Punkt als Feedback an unser Team weiter, da uns ähnliche Rückmeldungen zur Anpassbarkeit der Etiketten erreichen. Danke, dass Sie sich die Zeit für Ihre Rückmeldung genommen haben.
the new barcodes never show up after you have created them - and i have no idea why they take so long even if the app says they are ready :(
Hi there and thank you so much for sharing this feedback! We completely understand labels not appearing after you create them is less than ideal. Try refreshing the app page, clearing your browser cache, and switching browsers. If the issue persists, please do feel free to reach out to our Retail support team via help.shopify.com and we can investigate further for you. - Natasha, Shopify Support
Pas possible de mettre les information sur plusieurs lignes, embetant pour intégrer des composition obligatoir sur certains produits
Bonjour et merci beaucoup d'avoir partagé ce retour ! Je comprends tout à fait pourquoi le formatage multi-lignes serait utile, surtout pour les informations de composition obligatoires, et j'ai transmis votre feedback à notre équipe de développement concernant l'ajout de tailles d'étiquettes plus grandes pour répondre à ce besoin. Merci beaucoup d'avoir signalé ce point. N'hésitez pas à contacter notre équipe de support Retail via help.shopify.com si vous avez d'autres retours à partager, à tout moment. Merci encore ! - Natasha, Shopify Support
Hi there and thank you for taking the time to review this app. If you have any specific concerns you'd like to share with us, please do feel free to reach out to our Retail support team via help.shopify.com, at any time. We can address those issues and troubleshoot as needed. Thanks so much! - Natasha, Shopify Support
Echoing everyone else- please make the default back to zero without having to click several times. It takes so much more time for our team
Hi there and thank you so much for sharing this feedback! I have passed your feedback on to our development team, and really appreciate you flagging this. I understand that having a streamlined workflow when printing labels is important. Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support
The default for printing stickers has changed from zero to one. Quite often just need to print 1 sticker for item returned etc Seems that a lot of business have complained but also seems that you are not going to do anything re this. At least can you put a box at top of this section that we can tick to put all values to zero ?
Hi there and thank you so much for sharing this feedback! I have passed that suggestion for a zeroing option on to our development team, and really appreciate you flagging this. In the meantime, when selecting products on the **Add products** page in the app, you can untick any you don't need labels for. That way, when you get to the next page to enter the correct number of labels you need, you won't need to remove/zero out any, as they have already been excluded. Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share. Thanks so much! - Natasha, Shopify Support
It's crazy that this cannot be used as a POS app. We want store managers and staff to be able to print basic barcodes in store without having to leave the POS app. This seem like another basic function missing from Shopify's core POS offering.
Hi there! Thank you so much for sharing this feedback! I completely understand that having the option to print barcode labels directly from the POS app would be of benefit to your business, and I have passed that feedback along to our development team. Really appreciate you flagging this! Please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support
The Auto check of every product when I go to print just ONE label is a pain. I spend more time unclicking the products . It is a HORRIBLE DEFAULT. PLEASE go back to leaving them all as ZERO.
Hi there! Thank you so much for sharing this feedback! I have passed that feedback along to our development team, and really appreciate you flagging this. In the meantime, when selecting products on the **Add products** page in the app, you can untick any variants under the selected product you don't need labels for. That way, when you get to the next page to enter the correct number of labels you need, you won't need to remove/zero out any, as they have already been excluded. And please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support
There must be a space between currency and price because price is not visible when there is no space
Hi there! Thank you so much for sharing your feedback! The Retail Barcode Labels app does allow some customisation of the label, however, I am not aware of any specific setting which can be utilised to change spacing between the currency symbol and the first number of the price. Please do feel free to reach out to us at any time via https://shopify.link/vRnL and we can look into this further with you and see if we can get that resolved for you. Thanks! - Natasha, Shopify Support
The default to printing 1 label makes no sense & is really slowing me down. I loved this app before, please change it back
Hi there! Thank you so much for sharing this feedback! I have passed that feedback along to our development team, and really appreciate you flagging this. In the meantime, when selecting products on the **Add products** page in the app, you can untick any variants under the selected product you don't need labels for. That way, when you get to the next page to enter the correct number of labels you need, you won't need to remove/zero out any, as they have already been excluded. And please do feel free to reach out to our Retail support team via https://shopify.link/vRn if you have any further feedback you'd like to share, at any time. Thanks so much! - Natasha, Shopify Support
a change made to the app cauld it to change authorization, and the feature did not work. the app developers did not send a notice regarding the issue and steps needed. not a professional approach to app developmnt and rollout!!!
Hi there! Thank you so much for sharing this feedback! There was a recent change in permissions needed to use the app, and there would have been a banner requesting access to certain types of store data which you could approve to proceed. In order for us to advise further on the issue you describe with a specific feature after doing so, please do feel free to contact our support team via https://shopify.link/vRn and they can assist further. Once they have exact details, they will also be able to relay your feedback about notice given before changes are made to our development team. Thanks so much! - Natasha, Shopify Support
Since yesterday, all of my labels are printing with a HUGE barcode instead of it being smaller and the wording being bigger. I cannot find a resolution through Shopify or Retail Barcode Labels app.
Hi there! Thank you so much for sharing this feedback! I completely understand how important it is to get support for that display issue you describe. Our support team should absolutely be able to assist further and work towards a resolution. You can contact our support team for chat or email support directly via https://shopify.link/vRn. Alternatively, if you use the Shopify POS app you can navigate to **Support > Contact support** there and view the Retail phone line number to call us. If you have had a previous interaction with the team in relation to this issue, please let them know the ticket number for that, if you have it to had, and they will be able to review the steps advised so far and assist further. Thanks so much! - Natasha, Shopify Support
The new default to printing one label of every product is a horrible updated and really interrupts workflow. If I only one variant is needed, I now have to manually adjust the rest. This is extremely disappointing and needs to be resolved immediately.
Thanks for your feedback. This default change has changed workflows for merchants who need labels for specific variants only. Your feedback has been shared with our team, and we recognize the urgency. Thank you for bringing this to our attention. For help, visit help.shopify.com/support.
i need assistance with this app - it is generating duplicate barcodes to our products as our inventory grows and our pos can no longer recognize products accurately. 7147970200
Hi there! Thank you so much for sharing this feedback! I completely understand how important it is to get support for that duplication issue you describe. You can contact our support team for chat or email support directly via https://shopify.link/vRn. Alternatively, if you use the Shopify POS app you can navigate to **Support > Contact support** there and view the Retail phone line number to call us so we can get this resolved for you. Thanks so much! - Natasha, Shopify Support
TRYING TO GET SUPPORT WITH NO SUCCESS FOR DAYSSSS!
Hi there! Thank you so much for sharing this feedback! I completely understand how important it is to get support for any questions or issues you might have. You can contact our support team for chat or email support directly via https://shopify.link/vRn. Alternatively, if you use the Shopify POS app you can navigate to **Support > Contact support** there and view the Retail phone line number to call us for further assistance. Thanks so much! - Natasha, Shopify Support
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