Retail Barcode Labels
Create and print barcode labels for your products
Rating
2.2
feedback
553
chart
#2
All reviews
Rating Breakdown
Review RSS Feed
Aug. 18, 2020
We have thousands of duplicated barcodes and were told previously it was because of a switch that happened with the system. They told us older products that were created before the switch may have duplicate barcodes created, but we have new products created daily that are being given duplicate barcodes. This causes issues with other third party apps that cannot differentiate between our products because of duplicate barcodes.
I'm sorry to hear that you've experienced this with the Retail Barcode Labels app but thank you for notifying us of the trouble you've experienced here. I'd like to take a closer look and see if there's anything else we can do to troubleshoot this issue, so I will be sending an email to you shortly to discuss this with you further if you're still looking for help. Please get back to me there if that is the case. -Oliver, Shopify Support
Jan. 28, 2021
This app is terrible! The product has a handful of bugs that need to be fixed. (1) you should be able to bulk generate and print labels directly from a purchase order. (2) yes, you can bulk print labels, but there is a bug in the algorithm. Once you select one item, it completely forgets you've selected it and the entire list of items you selected to print tags goes away and it only prints the most recently selected item. SOMEONE PLEASE FIX THIS BUG!!!!!!!!!
Thank you for sharing this feedback. I understand the frustration you've encountered while trying to use the Retail Barcode Labels app, and I'd like to discuss this setup further to help determine why the barcodes aren't working. I'll send you an email shortly so that we can investigate this in more detail. Talk soon! - Rae, Shopify Support
July 30, 2020
Loaded the App 24 hours ago worked fine for 1 night, try to use it tonight not working, opening our storefront finally and now we are dead in the water with our bar codes, Manually Pricing it is... pretty sad pay this much money for Shopify may have to look at another alternative.....
Thank you for taking the time to write this review. We appreciate receiving feedback like this. I'm sorry to hear you've had some trouble with the Retail Barcode Labels app and I'd love to see if I can help you get it working again. I'll be reaching to you via email shortly. Please respond to me there if you'd like to dig into this further together. - Oliver, Shopify Support
July 29, 2020
It appears that this app is no longer working. Also, the contact information is NOT working. Not cool to get rid of an app that people use with no warning.
Thank you for writing this review and I'm sorry to hear that you've experienced some trouble with the Retail Barcode Labels app. I'd like to take a closer look at this to see if I can help, so I will be sending you an email shortly so that we can discuss this in more detail. Please respond to me there if you are still seeking assistance. -Oliver, Shopify Support
July 28, 2020
App completely disappeared today!! Anyone else having this problem??? Help!! And the tech support toll free number is no longer working
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. The app underwent a recent update which required re-installation from the Shopify App Store. I've taken your feedback to our developers in hopes that we can improve this process in the future. All the best! -Oliver, Shopify Support
July 22, 2020
Works half the time. Very frustrating. Used to work perfectly and now it's a hassle to even use to create barcodes.
Thank you for writing your review and for providing us with this feedback, and I'm sorry to hear that you've run into some problems with the app. I'd like to learn more about these issues to see if I can help at all so will be sending an email shortly to touch base with you on this. Please get back to me there if you're still looking for assistance. -OIiver, Shopify Support
July 16, 2020
This app will destroy your UPCs of existing products. My entire database of 100,000 products are all compromised because of this app! Do not use!
Thank you for leaving this review. I'm so sorry to hear that you had a frustrating experience with the app. I would like to take a look into the account to find out what happened and see if there's anything I can do to help. I have sent you an email in order to investigate. Please respond to that email whenever you're able to and we can take a look into this together. -Oliver, Shopify Support
July 13, 2020
Messes up ALL your barcodes. I have had to go back over 500 barcodes repeatedly until I eventually figured out it was this app messing everything up. Avoid.
Thanks for taking the time to share your review. I'd like to take a look into this issue for you and offer some guidance. I'll be sending you an email shortly so we can discuss this further. If you are still needing assistance, feel free to respond to my email directly and we can continue from there. Thanks! - Julie, Shopify Support
July 2, 2020
I have used this for 3 years with basically no problem until the last month.Totally sucks now!Dont know what yall did to it but I wont use it again! Deleted it! Do not make any more apps if this is the nest you can do. People Don't waste your time!
Thank you for leaving this review, and for outlining the troubles you're encountering with the app. I'd like to help look into these issues and ensure this is investigated on our end, so I'm going to send you an email shortly with more information. Please reply directly to my email if you still wanted some assistance with this. Talk to you soon! - Oliver, Shopify Support
June 29, 2020
I used this app to create and print a barcode for an item that had just arrived and it erased and updated ALL of my barcodes in the system. THOUSANDS of items have to have barcodes reentered into the system. WEEKS worth of work.
Thank you for leaving this review. I'm so sorry to hear that you had a frustrating experience with the app. I would like to take a look into the account to find out what happened and see if there's anything I can do to help. I have sent you an email in order to investigate. Please respond to that email whenever you're able to. -Sophia, Shopify Support
June 29, 2020
Even after selecting price and removing all Variants, price doesn't show. I tried everything… but still
Thank you so much for submitting your review. I'm sorry to hear that the template hasn't been cooperating with you, and I'd like to help you get it sorted out. I have sent you an email so we can take a look into the app settings together. Please reply to that email whenever you have a moment. Looking forward to getting this resolved for you. -Sophia, Shopify Support
June 22, 2020
needs more work and get rid of the pop up asking me to review. actually to many little "tool tips" on the main screen
Thank you for writing your review and providing candid feedback on the app, it's much appreciated. I will be sure to submit your comments to our team who work on the Retail Barcode Labels app for them to review. -Victor, Shopify Support
June 18, 2020
not working any more. I really used this. And then uninstalled to see if that was the problem and now it keeps failing to install.
Thank you for reaching out about this and for writing your review. I'm sorry to hear that you've experienced this issue, and I'd like to take a closer look at this to see if I can help you get the app installed again. I'll be sending you an email shortly to touch base with you on this so please look out for that and get back to me there if you're still wanting to use the app. -Victor, Shopify Support
June 1, 2020
This app sucks. It does not work. After you create barcodes and go to print barcodes, it ALWAYS gives you an error message of missing one barcode so you have to repeat the entire process twice every time. So frustrating! It is wasting valuable time!!!
Thank you for leaving this review, and outlining the troubles you're encountering with Retail Barcode Labels. I'd really like to help look into this error message further and ensure this is investigated on our end, so I'm going to send you an email shortly with more information. Please reply directly to my email if you still need assistance with this. Speak soon! - Rae, Shopify Support
May 12, 2020
App works well for me BUT one Big problem is that Google Shopping requires a 10, 12 or 14 digit bar-code. This app creates an 8 digit code and therefore if you are also using the Goggle App, your products will NOT upload to Google Shopping! What a shame someone didn't know that when they created the app. Could have offered an option for number length.
Hi, there. Thank you so much for providing your feedback, and I can certainly understand your frustration there. You are correct that the app creates 8 digit bar-codes while Google requires 10, 12, or 14 digit UPC codes. What's happening here is that the app populates your barcode locations in Google Shopping with these 8 digit numbers - these are actually GTIN numbers, however because Google reads them as UPC numbers, they will not accepted. The easiest way to resolve this is to manually replace the barcodes with your own GTIN numbers in the Google Shopping app. That said, I totally understand that this is not ideal. I'll be sure to pass your feedback on to our developers as a feature request, for either a separate box to fill in GTIN numbers on product pages, or for the option to print longer barcodes in the app itself. Thank you! - Brie, Shopify Support
May 4, 2020
The app does not work 90% of the time. It takes about 10-20 times to get a barcode created. This takes up time that I do not have. Look into fixing this problem..
Thank you for writing this review and I'm sorry to hear that you've experienced this problem with the Retail Barcode Labels app. I'd like to take a closer look at this to see if I can help resolve the issue, so I will be sending you an email shortly so that we can discuss this in more detail. Please get back to me there if you are still seeking assistance. -Victor, Shopify Support
May 1, 2020
This is a very clunky and buggy app. The previous app was much better. None of my employees can figure out how to use this. Resulting in lots of label waste. The many steps are one of the problems and there's obviously some print driver (do they even exist anymore) issues. It's made barcoding very frustrating and inefficient.
Thank you for sharing this feedback with us. We have teams dedicated to making sure feedback is heard and applied to future developments in the apps we offer. We’d like to chat more about your experience and which features are causing frustration. I’ve reached out to you via email, and look forward to continuing our conversation! -Lizzy, Shopify Support
April 23, 2020
worst app Provide some detail about what you did or did not enjoy about using this app. Your comments can help other merchants decide whether to use this app.
Using app
Over 1 year
Total reviews
3
Average rating
3.3
Thank you for the feedback; I'm sorry to hear that you're not enjoying the app. I'd like to find out more about what specifically you had trouble with, so that we can troubleshoot any issues with you and pass that on to our developers as well. I'll reach out to you via email shortly and we can discuss there. Thank you. - Brie, Shopify Support
March 6, 2020
Pretty worthless. It creates 8 digit bar-codes while in the USA Google requires 12 digit UPC codes. The App will populate your custom products bar-code locations with these 8 digit numbers and then Google will kick them all back and you will have to manually remove them. I submitted an inquiry on this and was told that these are actually GTIN numbers but Google reads them as UPC numbers. There needs to be a separate box to fill in for GTIN numbers on the product pages.
Thank you for the feedback! I can definitely understand the frustration with having to manually replace the barcodes with your GTIN numbers. An alternative option would be to export your products via a CSV file to change them in bulk and import them back into your store afterwards. That said, I'll be sure to pass that feedback on to the relevant team so that hopefully a separate field for that is added in the future. I will follow up with you via email shortly as well, in case you have any further questions about this. Thank you! - Brie, Shopify Support
Feb. 10, 2020
STOP ASKING FOR FEEDBACK. Needs improvement. Should be able to search for a product using a contains match, not a starts with match. This slows down the printing process.
Thank you for writing your review and I can see why this change would be a useful one. We report merchant feedback to our development team so they can gauge demand from our merchants and understand better what changes merchants want to see. I will be sure to log your comments with them. If you have any further questions about the app or need help with anything else, please contact our support team at any time. -Victor, Shopify Support