Retail Barcode Labels
Create and print barcode labels for your products
Rating
--
feedback
0
chart
#2
All reviews
Rating Breakdown
Review RSS Feed
April 12, 2019
Our old app worked fabulous but we can't get this app to work with anything and nothing the tech team has offered has worked at all. We just went and tried to use different labels that are on the list and they still don't print correctly. We haven't been able to print a single label for over a month and the whole process has been a disaster. We are close to switching everything to a different system to help correct the issue.
Hey there, Thank you for this feedback. I have gone ahead and reached out to you via email to offer additional support as I would love to get more context from you so that we can work together to get this app working for you. I am sorry that your experience has been less than ideal and I look forward to working with you. -Bo, Shopify Support
April 11, 2019
The app duplicates barcodes for different products. It is not compatible with Avery labels as advertised. A Dymo 450 is required and still doesn't print right. It could be more user friendly; such as, a more refined search for multiple items to be printed. I deleted the app, but will try again to see if that helps. It would be an awesome app if they could work out the kinks.
Hey there, I am sorry to hear that this has been your currency, I appreciate you taking the time to give us this feedback. Dymo LabelWriter 450 or the Dymo LabelWriter Wireless Printer are the only compatible printers for this app, while Avery labels can be used as per our docs these are the only compatible printers for the app. I have gone ahead and emailed you regarding the other issues you have mentioned so that we can troubleshoot together and get this app working for you! I look forward to hearing from you. -Bo
April 11, 2019
We use this app to create barcodes to scan on merchandise. It is very finicky and hard to use. There are extra steps that make the process very tedious just to print a barcode. Lately the barcodes have not been printing correctly at all. It is wasting a lot of labels.
Thank you for sharing this feedback. It is very useful for future developments and to help make this as user friendly as possible for merchants such as yourself. I’ve also followed up with you via email to log your feedback for our development team and see what exactly is effecting your app and hardware. Please feel free to reply to my email to see what we can do to help for you personally, but just to inform you there are only some printers that are supported and I have listed them here, just incase you are using hardware that we would not support: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer but regardless, I'll see what can be done. Thanks! Niall, Shopify Support
April 11, 2019
Started out bad, got a little better, now it's worse than it started out. I was hoping it would be great, but now its not even working on Safari.
Thanks for sharing this feedback with us! Although the app should work on any up-to-date browser that we support, Shopify recommends using Chrome with the Retail Barcode Labels app for a more consistent experience. That said, we're always looking for ways to improve our apps, and I’ve reached out to you via email so we can log this feedback with our developers. I hope to hear from you soon! - Lauren, Shopify Support
April 10, 2019
They limit your review to 100 character so that you cant tell everyone how bad this app really is
Thank you for sharing this feedback! We're sorry to hear that you had a negative experience with the Retail Barcode Labels app, and we'd love to assist to get this working. We encourage merchants to leave reviews with as much context as possible, and we require reviews to be at least 100 characters so that we can get a better understanding of the issue :) I’ve reached out to you via email so we can investigate this issue further. I hope to hear from you soon! - Lauren, Shopify Support
April 10, 2019
This app is terrible. It takes twice as long to setup and print barcodes. There is little customization and it only works in chrome.
Thanks for providing feedback on the Retail Barcode Labels! While the app is designed to work with all Shopify supported browsers, we do recommend Google Chrome for the best experience. We work hard to improve our app functionality, so I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
April 8, 2019
I don't like that once you create a barcode you have to search for the item again - it's a waste of time!
Thanks for sharing this feedback about the Retail Barcode Labels app! This is a current limitation due to the app's workflow. That said, we’re always working to improve our apps' functionality, so I’ve followed up with you via email to log your feedback for our development team. - Lauren, Shopify Support
April 8, 2019
We want the old Bar Code Label Printer back. This app takes 4 times longer to print than the old label printer, and the app doesn't even want to pull up the correct format of labels to print. We liked the simplicity and ease of the old app and also being able to go to the list of the most recently added items and print from there instead of having to go to each individual item to print.
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! - Alex, Shopify Support
April 6, 2019
If I could rate this 0 stars I would. The old version of printing barcode labels was so much easier. All this app does is waste time and make printing labels so much harder than it needs to be.
Thanks for taking the time to offer this feedback! I apologize you had a less than positive experience with the app. For a general step by step help guide on how to use the app, check out our help guide here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer/retail-barcode-labels The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! - Alex, Shopify Support
April 6, 2019
Very disappointed, there are some many steps and it is difficult to use. Our previous barcode app was very easy..
Thanks for taking the time to offer this feedback about the Retail Barcode Labels app! I apologize for the frustration the new app has cause you and your team. The apps team at Shopify is always looking for ways to improve the functionality and workflow of our apps, so I’ve reached out to you via email to get more context and to look into this further. I hope to hear from you soon! - Alex, Shopify Support
April 5, 2019
I use this app to create all my barcodes for merchandise. I much prefer the old app compared to the new app. A lot more hassle and extra steps!
Thanks for sharing your feedback. We work hard to improve our app functionality and the Retail Barcode Labels app is supported so you can reach out to us for assistance! I’ve sent an email to you to see if there was anything I could assist with. Looking forward to connecting with you soon! - Alex, Shopify Support
April 5, 2019
The old barcode app I used was awesome. This one prints funky and it's a pain to create barcodes and print them.
Thanks for sharing your feedback! We work hard to improve our app functionality, so we’d like to look into this further for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
Nov. 21, 2020
App still problmatic i made a product up at start of year and then made one up yesterday. Duplicate barcode. How does this happen. Such a good app if it was working the way it does 90% of the time. Daniel [email protected]
Thanks for sharing your feedback Daniel! We constantly working to improve our app functionality, so I want look into this for you. I’ve sent out to an email to you and hope to hear more of your thoughts soon. - JP, Shopify Support
April 6, 2019
4/6/19 - Update. All Shopify support told us to do was clear out the cache and cookies and reload the app. Did that and it's still broken. Hey Shopify! How about one of you try to print a barcode with a price and wording on a 1X1 Dymo label and see how it works for you. So disappointed that you break something and no effort to fix - all you would need to do is go to the last revision that was working. When is Shopify going to fix this app? Literally not able to put product on the floor right now because of this. Shopify needs to get its POS act together or we will go back to Square as I'm sure many people already have. If you're gonna make a change you need to do much better testing before releasing it to the world.
Thanks for sharing your feedback! This kind of information is vital to help improve apps for merchants like you. We constantly working to improve our app functionality, so I want look into this with you in more depth. I've sent you an email and I will be looking into your 1x1 label issue in more detail. Thanks. Niall, Shopify Support
April 4, 2019
There must have been an update today, because this app and label maker was working properly until today. None of the important information is printing anymore! Also, if there was an update shopify should notify all users. This may be one of the more important features, and it needs to be communicated if a change happens
Firstly, thank you very much for sharing this feedback. Just to let you know I will also be emailing you about this to make sure this issue you experienced is fully resolved and the app is running smoothly for your business needs. Thank you very much. Niall, Shopify Support
April 4, 2019
The font does fit on the regular label size we have been using. If youre going to replace our printer apps then at least make them where they function correctly.
Thank you for sharing this feedback Fine & Dandy Market. There are known limitations of supported label sizes, but that depends on a number of factors such as the size of the label you are printing and the hardware you are using to print. I have a link here with more information on the labels that are supported - https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels However that said, I will also email you so we can go into this in more depth and I'll see if you can do anything for your specific case. We’re always looking to improve apps with feedback, and we are working to improve the way our apps work with stores and what they can offer merchants such as yourself. I’ll also log your feedback for our development team as well. Many thanks! Niall, Shopify Support.
April 4, 2019
We cannot adjust the size right for our labels.... The previous app was way cleaner and easier to set... We are using the 30336 sized label and there is always part of the description and title that gets cropped... you guys need to make it adjustable so that if w have a longer title, it doesn't get cut after 12 characters...
Thank you for sharing this feedback with us. This is due to a current limitation on how many characters can fit on the label based on the label size: > Small (1" x 1"), maximum of 6-8 digits > Medium (1" x 2 1/8"), maximum of 22 digits > Large (1 1/8" x 2 1/8"), maximum of 40 digits > Butterfly/Barbell (3/8" x 3/4"), maximum of 8 digits (not available in the United Kingdom) There is more about that here in this link here: https://help.shopify.com/en/manual/sell-in-person/hardware/barcode-printer#supported-barcode-labels We’re always looking to improve apps with this kind of feedback, and we are working to improve the way our apps work with stores and what they can offer merchants so as yourself. I will be submitting your feedback as well to our developers too. I’ve also followed up with an email to you as well if you have any more questions. Thank you. Niall, Shopify Support.
April 4, 2019
It is convoluted and terrible. it took us an entire day to figure our how to make things print and now there are at least three more steps in the process. Big downgrade, very disappointing.
Hey there, Thank you for this feedback, we are working on improving all of our apps constantly so we really appreciate you taking this time. I understand that the app can take a few additional clicks in comparison to the original app it had replaced. During the print screen, it can require additional clicks. To get around this, merchants must select Print using System Dialogue and then select the appropriate SKU from the list there instead. Please check out this screenshot http://bit.ly/2ETUEld. I have gone ahead and emailed you to provide any further support and gather any additional feedback you may have. -Bo, Shopify Support
June 29, 2019
Unfortunately we're really not fans of this new barcode printer. The tags come out looking less clean than they used to and the whole system of creating barcodes and printing them adds so many additional steps to take than the last system. It's completely the worst app Ive ever used.
Hey there, Thank you for this feedback, it is needed so that we can continue to improve. The quality of these blurry labels can be adjusted. Adjust the print quality by selecting Layout > Print Features > Increase DPI to 300 x 600. This will render better quality labels. I have also sent on this information to your email, I look forward to hearing from you. -Bo, Shopify Support
April 2, 2019
App lags all the time. There are so many flaws. The other system wasn't perfect but this is even worse. When I create barcodes for all items without barcodes, it would be nice if it would actually create barcodes for ALL without barcodes instead of having to keep creating them for each item I have entered. Also it would be nice to see all the recent items entered so I can print those barcodes at once instead of manually entering each item, selecting each barcode and then printing. I think the only thing I like about this app is being able to use different type of labels and printers instead of using only the dymo. PLEASE make this app better.
Hey there! Thank you so much for this feedback. These are currently a limitation of the app and we are working on this. I will be sure to pass this along to our developers. I've followed up with you via email to log your feedback for our development/platform team so I can get a little more context from you. -Bo, Shopify Support